La mia terra Boutique Rooms

Not a hotel, more like a Bnb with limited service October 2025 We booked Mia Terra expecting a hotel — but it turned out to be more of a one-man bed and breakfast. From the start, nothing went smoothly. We had decided to take up the host’s offer of an airport shuttle (not cheap), as one of us only had one evening in Palermo and every minute counted. The shuttle arrived 15 minutes late, and when we finally reached the property, no one was there to check us in, causing yet another delay — even though the host had personally arranged our transport and knew our arrival time. The host then offered excuses that didn’t line up with the shuttle driver’s story (which btw, the driver didn’t even know our destination — we had to guide him — and only accepted cash, which we weren’t told in advance.) Check-in was confusing and disorganized. Despite several text messages from the host to confirm our room setup (which should have been clear from the booking), he had still assigned the wrong rooms and once again found excuses, incorrectly blaming the booking platform. When we asked him to fix it, he was reluctant but eventually agreed — behaving as if he were doing us a favor — though he did offer free breakfast as compensation, which we didn’t need. Since there is no staff at the property. The host promised to respond to messages “within minutes,” yet replies often took hours. The whole experience felt like a single person trying to run a hotel alone — and it shows. To be fair, the rooms were clean and comfortable, although in one of them, the shower faced the bedroom through a glass wall, so you had to shower in the dark for privacy. Overall, the service and professionalism fell far short of hotel standards. If you’re expecting the reliability of an actual hotel, look elsewhere.