Residenza Wagner

I wasn’t too impressed as I only found out my room have a private bathroom outside of the room upon checking in (might have overlooked ghe description). This was a bit frustrating because it’s very inconvenient to walk a public space to use the toilet and shower facilities. Having stayed at a nearby accommodation the night before, which delivered much more than this place for the same price, I’m afraid I wouldn’t recommend residenza Wagner.

We received very good and professional service. Nice and quiet room with comfortable beds and spacious bathroom. Excellent pressure in the shower. Good, tasty breakfast. Grazie mille, Adele!

Upon arrival in Palermo our ******* booked and paid for in advance accommodation failed to show at check-in and could not be reached by phone. Subsequently, as our situation had an urgency to it, we booked with Residenza Wagner since it was within a short walk from our location. Shortly after booking we discovered that Residenza Wagner requires 48 hours notice - we attempted to call Residenza Wagner to arrange a check-in for same day with no answer at the posted number. Advising ******* of the situation, ******* advised us to cancel the booking to avoid no-show charges and ******* would advocate on our behalf to obtain a refund waiver. Here in lays the rub, this is a no refund arrangement and the owners were insistent that there are no exceptions - despite feigning otherwise. ******* is powerless to enforce. I made the decision to book the accommodation as an urgent contingency to house my family - I take responsibility for that decision. However, owners that hide behind a no refund policy with a 48 hour notice requirement should never have accepted the transaction - ******* has to take some responsibility in this regard as well. And dispassionate greedy owner operators are not a value to the B&B community. Indeed, at least at some level these kind of blind policies function as a policy of theft. It’s not going to break the bank but, it is a lesson to be aware and wary of these kind of B&B owner operators. Never again as has been said - even so, a snooker awaits at every turn.

Perfect location in the middle of the city, just nearby main street, double security doors on entrance. Very welcome and warm hosting, nice and clean room, big bathroom space and balkony for smokers, would recommend breakfast as well as good value for price, they even met our requirements of very early breakfast on the last day. Grazie!

Very well located in a lively neighbourhood near Politeama Theatre, served by public transport and with a lot of shops and nice restaurants around.Spotlessly clean, very tastefully decorated room- ours with a balcony.The owners and their employees were very kind and always willing to give us feedback regarding what to do and how to get around.They even provided us with complimentary beach towels! Felt almost like home.Breakfast was decent.Overall, great value for money.We would stay again.

Fantastic location, poor breakfast for the price we paid, and the worst is the experience of staying outside the front door for an hour and a half. The management must communicate with the guests better so that they know when to come and find someone to let them in. It was a harrowing experience to be stranded outside without knowing who we should talk to . The management knew I booked it for 5 nights and they should have taken due care to receive us in as this is only 5 rooms bed and breakfast.