I paid for a stay at the Hilton Aruba Caribbean Resort & ******, from July 22nd to 26th, 2025. I paid Trip.com, No. *************, PIN: ****, Reservation: ****************
My complaint is as follows: I paid for a partial ocean view, but we were placed next to a hotel construction site. Furthermore, we were never informed that there was no gym because it was under renovation. I paid 1,933,960 CLP, including VAT 213,628 CLP and municipal tax 11,296 CLP. The price did not indicate that the hotel would charge me US$400 in RM Government Tax and Resort Charge. Therefore, what TRP.COM advertises is misleading. We tried to contact the hotel, but it was not possible. The hotel was never willing to resolve anything, nor was TRIP.COM. Therefore, booking this hotel with you was a bad experience. I would appreciate it if you could tell me what I need to do to get a refund of the overcharged amount, and who to speak to because your service is impersonal.
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