Let's start with check-in: had reservation thru Expedia and was not told about $60 room charge for ”incidentals” (that would be refunded)...I noted that it was not told ahead of time. Staff invited me to cancel my reservation, as if I could! I was lucky to get this room cuz I waited too long to reserve. Adequate room, but since I use a blue light to check for bed bugs, etc., I found what looked like a urine or blood stain not visible to the naked eye. Since I had two beds, I used the one that was ok. Uncomfortable pillows. Place felt dirty. I didn't want to leave anything on any surface. Small screen TV, but had a lot of channel choices. Did have fridge and microwave. Room with 2 beds, but old towels for one, 1 cup for coffee. August, but ”no ice,” (machine broken for how long??). They did have an adequate breakfast included, but you couldn't take anything to your room and lots of notices ”don't do this, don't do that.” Phone had missing pieces and when I called lobby, I couldn't hear on it. Clock wasn't set to correct time (off by weird amount, not just DST). No pets allowed, but I saw a dog leaving one of the rooms. On Saturday night, there was a HUGE, loud party going on that poured outside because of the number of people and disturbed the peace. I was worried for vandalism to my car. Apparently, no attempt was made to correct the problem. Bad area, but convenient to the freeway and nearby mall, etc. They get the 2 stars for breakfast, number of channels, fridge and microwave, but I still would not go back. I told them about the stain on check-out and they said I could have called to get new sheets, but I'm not sure the stain was on the sheets: could have been on a mattress pad or the mattress itself. In fairness, the stain was not visible and one could think washing had taken it out. However, with a stain like that, I would expect them to toss the sheet and check under it.
Excellent
132 Reviews