Guest User
December 30, 2022
Terrible structure everything was absurd. We booked it through *********** on the site we purchased the 59m2 apartment and we were given a room that wasn't even 28m2, no type of assistance and there were 4 of us spending 5 days in a hole. Without toilet paper with dryer and washing machine right outside the door we couldn't sleep, no one to ask for toilet paper, soaps sockets not working dirty sheets and the most serious thing was our connecting room which was included in the 59m2 rented to others who could access it from the balcony directly to our room. We travel a lot but we have never experienced such a terrible situation with 2 little girls (9 and 13 years old so not really small). Assistance from the manager and from booking still non-existent today. Booking first tells us that they would have reimbursed a part of it, then that the manager would have to reimburse it (but without notifying him), the manager obviously being a ghost. Then they told us that on the site there had been an error in the description of the room... but be careful it's a scam, even today the room is sold with a floor area of 59m2 but they will give you half of that studio apartment which is sold to 2 different bookings and you will find yourself in our terrible situation. No refund was given to us, no further explanation was received, we stayed from 4 to 8 December. I hope this track at least is useful to you so as not to book
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