Libertel Gare de l＇Est Francais Reviews

Response from Property: Dear Sir,Thank you for sharing this review of your time at our hotel.We're delighted you chose Libertel Gare De L'Est Francais for your Paris stay.Our team takes pride in maintaining secure, spotless facilities while offering prime access to transportation hubs. Being steps from Gare de l'Est station allows guests to explore Paris effortlessly, whether visiting Sacré-Cœur or catching trains across Europe.We look forward to welcoming you back on future occasions. Best wishes,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Sir,Thank you for this positive review.We're delighted you enjoyed your stay at Libertel Gare De L'Est Francais.It's heartening to know our central Paris location and sustainable amenities contributed to your positive experience. Our team takes pride in balancing guest comfort with eco-conscious practices like thermal-regulated rooms and linen conservation programs.We hope to welcome you back in the future.Best wishes,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Guest, Many thanks for having taken the time to review your stay.We appreciate you choosing Libertel Gare De L'Est Francais for your Paris visit.It’s wonderful to hear our proximity to transport hubs enhanced your travel experience. Our team takes pride in offering easy access to both Gare de l’Est and Gare du Nord stations.We sincerely regret the discomfort you experienced with room dimensions and environmental controls. Our varied room categories cater to different space needs, while thermal management software maintains eco-friendly temperature ranges (21°C±). For future stays, we recommend our Club category rooms which offer more spacious layouts.Though already convenient, we hope you discovered nearby gems like Canal Saint-Martin during your stay.We hope to welcome you back. Best wishes,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Guest,Thank you for your Kind feedback.It’s wonderful to hear you enjoyed your stay with us!We’re delighted our central location made exploring Paris effortless and that our team’s attentive service stood out during your visit. Your kind words about the room’s thoughtful design, spotless upkeep, and practical amenities like the fridge and kettle mean a lot to us. We’re equally pleased you savored the diverse breakfast options featuring organic and locally sourced products.We look forward to welcoming you back. Kind regards,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We're thrilled you enjoyed your Parisian stay with us.Our team takes pride in maintaining spotless accommodations and delivering attentive service. It's wonderful you appreciated both your comfortable room and our breakfast offerings. Being steps from Métro connections and diverse dining options allows guests to fully experience Paris - we're glad this enhanced your visit!We look forward to welcoming you again. Best wishes,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Guest, Many thanks for having taken the time to review your stay.We are delighted to read that our dedicated personnel provided attentive service during your stay. The immaculate condition of our accommodations reflects our commitment to maintaining exceptional standards.We sincerely apologize for the refrigeration unit not functioning as expected during your visit. Our maintenance team is always available to address such situations promptly.Finally, we are pleased that you appreciated our prime position in the heart of Paris.Kind regards,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Guest, Thank you for taking the time to review your stay.We truly appreciate hearing about the aspects of your stay that stood out to you.We're thrilled that the convenience of the water dispenser in the lobby, as well as our complimentary luggage storage service, contributed positively to your experience with us. It's also gratifying to know that the proximity to a nearby supermarket and a variety of dining options, including the esteemed Boullion Chartier and Pain d'amis, added to the enjoyment of your visit.However, we understand that the room size did not entirely meet your expectations, and we acknowledge that the hairdryer provided could have been more to your liking. Our historic Parisian building comprises rooms of various sizes, and while they are efficiently designed, we recognize that space in central Paris can sometimes be limited. As for the hairdryer, we will certainly keep your feedback in mind as we continue to upgrade our amenities.Nonetheless, the prime location of our hotel, situated in the heart of Paris and within easy reach of numerous tourist attractions, is one of the features we are most proud of. We hope you were able to fully immerse yourself in the beautiful Parisian environment during your stay.We hope to have the opportunity to welcome you back in the future.Best wishes,We are hoping to welcome you back in the future. All the best.Francesco PITARI – Adjoint de Direction

Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.What you are saying is false. Regards,Francesco PITARI – Adjoint de Direction

Response from Property: Dear Guest, Thank you for sharing your experience with us.It's wonderful to hear that your stay at Libertel Gare De L'Est Francais left a positive impression.We are delighted that you found the room to be new and clean, and that the friendliness of our staff added to your experience. Knowing that you appreciated the convenience of our location, surrounded by a variety of shops and restaurants, is equally gratifying.However, we understand that the size of our Confort rooms may have presented a challenge when handling larger luggage. We recognize that space is a premium in a historic Parisian building and we aim to provide a comfortable environment within these constraints.Nonetheless, it is great that our proximity to the main train station and bus lines made your exploration of Paris more accessible. We believe that being situated in the heart of Paris with multiple transportation options is a significant advantage for our guests.We look forward to welcoming you back to Libertel Gare De L'Est Francais for another pleasant stay.Best wishes,We hope we will have the opportunity to see you again in the future. Best regards,Francesco PITARI – Adjoint de Direction

Response from Property: Dear Guest,Thank you for the time you have taken to review your stay.We sincerely apologize that your experience with our service and communication did not meet our usual standards. Our team strives to handle all guest concerns promptly and professionally, and we will use your feedback to improve our guest interactions.We hope you will give us another opportunity to demonstrate our true dedication to guest satisfaction.Best regards,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We are delighted that your overall experience at our establishment was pleasant.We sincerely apologize that your stay did not fully meet your expectations. Regarding the transportation arrangements, we deeply regret any misunderstanding about the fare. While we assist our guests by contacting local transportation services as a courtesy, the final arrangements are made directly between the guest and the service provider. Our team members provide estimated costs based on standard rates, which may vary depending on specific circumstances. We always encourage our guests to confirm the exact fare with their driver before departure. Our front desk team remains available around the clock to support our guests with any inquiries or concerns during their stay.We hope to have the opportunity to welcome you back for a fully satisfactory experience.Best regards,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We apologize for the challenges encountered with your reservation management. Our team strives to accommodate requests within established guidelines, and we regret this instance fell short of your expectations.Your feedback helps us evaluate communication clarity across different booking platforms. Should your plans evolve, we'd welcome the opportunity to assist directly through our 24-hour reception.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Francesco PITARI, Adjoint de Direction

Response from Property: Dear Sir,Thank you very much for this kind review.We are thrilled to hear that your stay with us was enjoyable overall.We are pleased that you found the size of your room and the amenities provided to be to your satisfaction. Our team works hard to ensure each guest has a comfortable and fulfilling stay, and your compliments affirm those efforts.However, we regret to learn that your interaction with a member of our staff did not meet the high standards we strive to uphold. We understand how important every aspect of your experience is and offer our sincerest apologies for any inconvenience you faced. We appreciate your bringing this matter to our attention and will certainly review the circumstances to improve our guest services.Nonetheless, we are delighted you enjoyed our hotel's prime location, conveniently situated near both Paris Gare De L'Est and Paris Gare du Nord, offering easy access to various modes of transport and attractions throughout the city.We hope to have the occasion to welcome you back.Best wishes,We look forward to a return visit from you in the future.Best wishes,Francesco PITARI – Adjoint de Direction

Response from Property: Dear Mr The World Citizen, Thank you for sharing your experience with us.We are pleased to hear that you found our staff to be welcoming and our breakfast options to your satisfaction.However, we understand that the room size did not entirely meet your expectations. Our historical building offers a variety of room sizes, designed to cater to the needs of different travelers, and we are committed to ensuring comfort within the unique charm of our establishment.Finally, we are delighted that you appreciated our central location, which offers convenient access to major train stations and metro lines, ensuring that our guests can explore Paris with ease.We are looking forward to welcoming you again. All the best!Francesco PITARI – Adjoint de Direction