Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 7, 2026
Jahnae
Our first time here and we loved it. Dont need to leave the resort with all the restaurants, shops & bars lol. We loved the stay and definitely will be back 😊
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Price per night from:THB 7,125
Posted on Feb 18, 2024|North Tower Classic King Room
Guest UserStayed over to see a show. They were sold out but we got the room through trip.com. Corner room was spacious, clean and had a great shower. Bathroom hair dryer wasn't working but they left an extra one. Got in later than we wanted due to traffic, went to the show, met with friends and ate late at night. Great selection available for late nite food. Burger was excellent (I'm picky about burgers). My only complaint - I thought the venue was too cold. Love that Hard Rock offer both smoking and non smoking rooms. I hate getting a room that has been smoked in.
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Price per night from:THB 6,022
Posted on Jan 3, 2026
Clarisa624
It was helpful that they were able to accommodate connecting rooms. We were in the Havana Tower. We booked run of the house, which was a king bed in the hold tower. To upgrade to 2 beds and for connecting option it was an additional $29 fee.
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Price per night from:THB 1,381
Posted on Jul 26, 2025|Standard Room, 2 Queen Beds (Lower Floor)
matalesThe room was clean. Not obviously luxurious. Just nice regular room. Hotel is not family friendly as they have only inside pool available. And kids not allowed in the jacuzzi. And no jacuzzi in the outside pools that were very basic. View from room was good. As external windows were cleaned. I don't understand why they nickel and dime you by charging for the parking. As the golden nuggets next door have free parking. A good option in AC but nothing special. We spend all our time away from hotel as it was easier to be at the beach all day and play at the Caesars ****** instead. Probably makes no difference to them as the ******* might be related. If they have a more kids friendly pool we definitely have spend all day in the hotel and enjoy the ****** as it was a good one.
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Price per night from:THB 3,736
Posted on Aug 6, 2024
Carlos Manuel
Well located, close to a bunch of nice restaurants. The room and the amenities were nice. The only bad thing was that we arrived one hour before the check-in time (4 pm) and they wanted to charge us ~$50 for an early check-in, so we had to hang out for an hour.
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Price per night from:THB 3,130
Posted on Jan 19, 2026
Guest User
For being such an expensive high end hotel I did expect things to be cleaner in the hotel room. You could see the basic easy perimeter of cleaning in the bathroom especially. There were some stains on the bedding as well that instantly gave my face a look. Arrived on a Friday evening and checked out for a late departure and no one was ever in our room to restock so we had to call and ask for more towels which wasn’t that big of a deal we just had a lot of garbage in our room from the weekend and a mound of dirty towels. It was an extremely busy weekend there as we were there for volleyball tournament and everything was pretty much booked up! I think the “resort fees” were really unnecessary as we didn’t even get to do much and my kids just all walked around and people watched and paying $1000 just for the regular hotel price is enough. It was a stay to play event so we had no other options in staying elsewhere. Restaurants inside were mediocre and outrageously expensive!! I just felt like it was a money pit and that’s the only intention it had. We were on the 15th floor and did get a great view of the sunrise/sunset right around the corner from our hotel door and I think that was the only thing we actually enjoyed there.
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Price per night from:THB 1,183
Posted on Nov 30, 2023|Luxury King Room
LB1170The hotel service is very bad. Takes so long just check in when I was the only one checking in at that time. It was at 1 am checked in. They gave me a room in which someone is already inside the room. So they apologize and gave me free upgrade to suite room. Finally can get a room at almost 3am. It was very sucks.
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Price per night from:THB 1,858
Posted on Oct 22, 2023
Abraham
I love everything about the room and everything good service and everything I love everything
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Price per night from:THB 6,052
Posted on Apr 8, 2024
CRod
Ok so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience.
Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert.
Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus.
From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout).
The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy.
In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.
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Price per night from:THB 1,799
Posted on Mar 24, 2025
Guest User
There was no remote to the Tv I called room service
I asked for a remote remote control I received the remote control about a half hour later
And the remote control didn’t work I immediately called the from desk for a bout an hour and there was no answer
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Price per night from:THB 2,107