Great room but it was overbooked. So they canceled our reservation and we ended up paying a higher rate. I would give the hotel a five out of four I will give your service a one out of five. Your rates very deceptive because the hotel was overbooked by your company so hotel cancelled your reservation and we got charged a much higher rate. The only room available was not appropriate for our party. It was embarrassing! I would hope that Trip.Com would make it right with this customer.
The hotel recommended by a friend is very good. Hilton is the best choice in the United States. It never disappoints me. I will stay at this hotel next time I have the opportunity to go to Shreveport.
Service was great. Host very friendly and accommodating as we had a disabled person with us. Unfortunately the elevator was not working. We were moved from 4th floor to 2nd floor but the room and beds were smaller. ☹️ There were stains on the duvet cover and 1 sheet.
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