Featured facilities: Parking, Laundry Service (On-Site)
Very Good
111 reviews
8.6/10
1 night
From KWD 34
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Featured facilities: Parking, Kitchen, Laundry Service (On-Site)
Very Good
103 reviews
8.9/10
1 night
From KWD 42
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8.9/10
Very Good
AAnonymous UserI encountered a rare tornado flood in the Hudson Valley of New York State. Water and electricity were cut off overnight. I booked two rooms on Ctrip overnight. I woke up in the morning and fled to this hotel in Chicopee. Arrived at 10:30 in the morning and told the girl at the front desk about our experience. After reporting to the manager, they arranged a room for us to wash and rest in ten minutes. At 1:00 noon, they gave us a second room. The hotel is just a few minutes down the highway. There are many restaurants around. It is very convenient. There is also free breakfast and free Starbucks coffee the day before yesterday. Clean, safe, good service, half an hour's drive from Amherst College
LLeidingchaishaoThe overall hotel is old and similar to a 4-star hotel in China. The room is small. The bed is very comfortable. There is no coffee machine and no hot water. There is a pizza restaurant next to the main entrance. It is the cheapest and most delicious pizza restaurant in the United States. You can try it if you pass by.
AAnonymous UserFacility was of good appearance. Clean, organized, and well stocked. Housekeeping were on point. As well as cooking staff. They made sure to keep food stocked up and fresh. Staff was curious.
GGuest UserOn the road trip from NJ to Maine, we stayed at 2 Hampton Inns. This was the lower quality of the two. I had to deal with my wife's nagging for choosing this hotel. On the end of the day from the tired drive, we did not feel that welcomed by the front desk staff, nor did the staff at the breakfast service next day look happy at the job. The room felt sub par. It looks like it has been updated, but half heartedly. The quality of the finish was not good. In room furniture and carpet feels dirty.
GGuest UserVery close to train and bus stations. The room is very spacious and clean. Staff were nice and will return if I have to stop by Springfield again.
AAnonymous UserIt was a good location. Close to stores and downtown. Nice pool. The breakfast that was included was a yogurt, oatmeal, or cornflakes. We ordered from the menu and our breakfast was not included, so we ended up paying. The outlets on the night stands did not work. The heater was difficult to mess with. Maintenance had to come up and adjust. The maintenance guys was very nice and helpful. No microwave in the room. The only microwave was in the lobby store. That was a hassle. Didn't like that. Overall, it was an ok stay but need lots of adjustments. Staff was super friendly.
GGuest UserThe older front desk woman had an intolerant attitude. It was quite distasteful.
Luckily the younger Latina women in the evening/ overnight were friendly and hospitable.
ZZalotThe room was excellent. Everything was very clean and well put together and it was updated. I loved how the flat screen was hung up on the way instead of your average table tv. Each room had its own personal balcony which was enjoyable for a breath of fresh air. Will definitely be staying here again!
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