Spa Tervis

Self-service hotel in all areas. Breakfast buffet basic style and every day same food, even no yogurt available, you need to return your dishes to collection area. Rooms where not cleaned, you need to ask at reception for room cleaning, we did after 1st night and next day they just changed the towels, no beds where made or floor was cleaned. Beds overused and needs to be renewed. Room (no. 2420) at all was good, nice view over the river and quite ok. We do visit Pärnu every year, but this hotel we will never book again in future, old soviet style charme in service and attitude of staffs. Staffs unable to have a smile, but that's might be an estonian way of life anyway. Overpriced what you get for, for cheaper price might be fine, but 125€ per night is way to much for this.

Awful customer service!!! We booked a room for a couple of nights. Had some questions about the reservation. Tried to call the reception. It is impossible to get through, took all day to do that. Once we have called through, the person on the other side was rude, screamed at us and just hung up at the end. Will submit a complaint to a member of the board. The holiday hasn't started yet, we already paid for the stay, but they are so bad with clients that this will be our last time at this hotel!!! Don't recommend this place!!!

A stale, outdated concrete bunker. The breakfast was poor. Overall, the hotel’s mindset emphasizes self-service rather than hospitality. For example, you’re expected to return your breakfast trays to the line like in a school cafeteria. If you want to change your towel, you have to walk it to the reception yourself. During a two-night stay, the room is not cleaned in between, and even the trash is not emptied. The bathroom has a small bin that fills up quickly. The beds are old pocket-spring ones, so you can feel the springs and how they give way. You can clearly hear conversations from the neighboring room. The furnishings are worn, and the room feels damp and musty. From the outside, the hotel is not visually appealing. For the same price, you can get a top-tier 5-star hotel in Tallinn. This hotel is at most a 2-star property. The reception staff do not greet you when you pass by, and they don’t dare to ask anything when you leave. When walking through the corridors connecting the buildings, be mindful of the varying ceiling height, which drops to as low as 185 cm in some places.

Only positive thing was the location. Breakfast buffet was very modest. Water pressure was extremely low, hard to wash long hair... The spa was small, a pool, 1 jacuzzy, 1 pool 42 dg. Smelled bad, there were rust on the walls. No snacks available in the spa area. Didn't see a single smile on staff face. We were golfin all days, so can't say anything about the Lunch or dinner. Beds were ok. Won't come back.

We arrived at the hotel on New Year’s Eve. Dinner was included in the offer, and we expected it to be a festive New Year’s dinner. Unfortunately, it turned out to be a very ordinary buffet with rather tasteless food. Dinner for two adults and three children cost €150, which was completely unjustified considering the quality. The buffet was available from 6:00 PM to 9:00 PM, but by around 8:00 PM most of the food was already finished and was not replenished. Although there were five of us, the fifth bed in the room was not made, the TV was not working, and there were no soaps provided. We had to go to the reception several times to resolve these issues. Unfortunately, the reception staff were not particularly friendly — possibly due to high workload or insufficient English language skills. The spa area also felt overcrowded. We had to wait for a free locker in the changing room, several showers and a massage shower were not working. The water was very heavily chlorinated, there was no aroma in the aromatic sauna, and the Turkish steam bath had an unpleasant, mold-like smell. On the positive side, the room itself was nice and clean, and the hotel has a very good location. We had stayed at this hotel 10 years ago, and overall it feels that nothing has really changed since then, apart from the room interior. Unfortunately, the overall experience did not meet the price or our expectations, especially considering it was the holiday period.

I booked for 2 nights and received an in invoice for €167. My Visa was deducted for the amount of €238. I paid €71 too much. Why?

We enjoyed the property, proximity to the beach, and restaurant meal. We enjoyed the sauna centre, but found the front desk staff (for the sauna centre) to be rude. We otherwise enjoyed the peace and serenity if the sauna centre.

Poor service Staff at reception was very rude behavior, will not recommend