Hotels Near American Eagle Store in Parole

Overall, the surrounding environment is also good, dining and shopping are convenient. But the room is not big, saying that the standard room is allowed to sleep 4 people, but a bed is about 1.3m. It is still difficult to sleep two people. Two people can live in one room, 3-4 people, and they are crowded. Our family of three traveled, and one room slept all night, feeling too crowded, and made up a room the next day, everyone can rest better.

OMG- what a disappointment! While the rooms are comfortable and clean there are few amenities in the actual facility. Only 2 of 4 floors have ice machines, there are NO soft drink vending machines ANYWHERE in any of the 3 buildings. There is no basic food or beverage of any kind to be had on the property so you have to dress to go to a local establishment or call a restaurant for delivery. I was told I could go to the CVS for what I need….really? I had to ask the front desk if there was a bar and told there was one in the other building. There is no hotel directory so I needed to ask about the gym location…it is in the other building also. How is one to know these facts when no info is provided on the website, at check-in or in the room. We would have stayed elsewhere had we known the basics were not available. It’s costly to stay here and the simplest of amenities are not offered. The front desk was apologetic, said others have also complained about the lack of vending machines ( yes, there is plenty of space for a Vending machine in the ice machine room). I was given 2 small bottles of the water to take to my room as the only water available is from the bathroom sink. I will never stay here again nor will I recommend Historic Inns of America Annapolis.

We had another wonderful stay at The Annapolis Waterfront Hotel (a Marriott property). My wife and I go every year for our anniversary. It is not cheap, but the view and location are excellent. Rene at the front desk went the extra mile and gave us a fantastic experience. Hats off to him and our server at breakfast, Taylor, provided great service with a smile. We will be back!

The facility was nice. The MicroSoft update glitch hit all of the hotel’s computers but one. They were unable to issue swipe cards to access the rooms so the desk clerk had to escort us to our room. We didn’t get the swipe cards until the second day. They seemed to be understaffed at least for the first night. The breakfast was not properly organized because the person did not show (found out later that they had a family emergency). The person trying to fill their shoes didn’t know where things were stored and apparently didn’t have keys to open the juice machine. They ran out of coffee cups and had to go to unused rooms to get more cups and eventually had to go to a store to buy some more coffee and juice cups. When we returned in the afternoon, asked if there were swipe keys yet and asked if they were going to have breakfast the following morning and the woman at the desk said yes and that they had breakfast ready at 7:30am. That’s not our experience because we decided to go to McDonalds at 7:30 to 7:45. Defensive rather than apologetic.

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.

The hotel is very clean, the quality that a standard American chain hotel should have. There are small refrigerators, microwaves, and coffee makers in the rooms. Like other American hotels, they do not provide toothbrushes, toothpaste, razors, combs, and slippers, but you can ask the front desk for some. The air-conditioning sound in the room is very soft. The free parking lot is huge. There is a cinema next to it, but it is not open due to the epidemic. There is also a local mall nearby, but it didn't go because of the epidemic. It is worth mentioning that the hotel provides free breakfast. The staple food is changed every day. The restaurant staff will make it for you on the spot. There are waffles with meat patties and egg yolks, as well as fruits that you can pick up and take back to your room. The overall feeling is very good.

Our first stay at this HIE. The hotel met the standards of the chain. The room was clean and spacious. The breakfast was well organized and had many options like all HIEs. The staff was friendly and helpful. The location was excellent with respect to restaurants and the waterfront. Each were within walking distance although walking from the hotel underneath route 50 would be ill advised. There are no sidewalks. There is access to bike paths close to the hotel and a bike rental down the street. We are bringing our bikes for our return visit. The hotel was reasonably priced for the area. We had decent views from the room. Our only negatives were that the coffee maker in the room did not work. There is plenty of coffee in the lobby so big deal. When we were about to leave / checkout the television shutoff on its own and would not power up afterwards. We were leaving so I just informed the front desk. Not a big concern. I recommend this HIE.