Shore Residences Mall of Asia Stays by Pbyy

Shore Residences Mall of Asia Stays by Pbyy Reviews

Shore Residences Mall of Asia Stays by Pbyy

Shore Residences, Seaside BLVD. Cor Sunrise Drive, Moa Complex, Pasay, Metro Manila, 1300, PhilippinesView Hotel Details
Shore Residences Mall of Asia Stays by Pbyy
Shore Residences Mall of Asia Stays by PbyyShore Residences Mall of Asia Stays by PbyyShore Residences Mall of Asia Stays by Pbyy
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Shore Residences Mall of Asia Stays by Pbyy Guest Reviews

3.9/5
Good
176 review
Verified reviews
Location4.2
Amenities3.7
Service3.6
Cleanliness3.9
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All reviews(176)
Positive reviews(141)
Reviews with photos/video(47)
Awesome stay(32)
Clean and tidy(28)
Friendly owner(20)
Great location(18)
Awesome rooms(17)
Convenient location(12)
Too many mosquitoes(9)
Easy to get around(5)
Negative reviews(35)
Guest User
Deluxe 1-bedroom And 1-living Room
Stayed in Jan 2025
Solo travellers
4 review
4.5/5
Great
Posted on Feb 3, 2025
The location is good and the starbucks is just below the hotel. There are many food stalls nearby. And its just close to MOA
Response from Property: "Thank you for your review! 😊 We're glad you enjoyed our convenient location and the nearby dining options, including Starbucks just below. We appreciate your feedback and look forward to welcoming you again soon! 🌟🏡✨""Thank you for your review! 😊 We're glad you enjoyed our convenient location and the nearby dining options, including Starbucks just below. We appreciate your feedback and look forward to welcoming you again soon! 🌟🏡✨""Thank you for your review! 😊 We're glad you enjoyed our convenient location and the nearby dining options, including Starbucks just below. We appreciate your feedback and look forward to welcoming you again soon! 🌟🏡✨"4o
Raden Yarra
1-bedroom Without Balcony
Stayed in Dec 2024
Couples
4 review
3.7/5
Posted on Feb 3, 2025
It was ok the room was ok, might need a little more cleaning maintenance, but so far the stay was ok. We got charged an extra though because of a period stain on the sheet which was a first for me, but so far if you’re on a budget it’s not too bad.
Response from Property: Thank you for your feedback! We appreciate your honest review and are glad to hear that your stay was okay. We apologize if the cleanliness did not fully meet your expectations, and we will work on improving our maintenance. Regarding the extra charge, our policy covers damages or stains that require special cleaning or replacement. We appreciate your understanding and hope to provide you with an even better experience in the future. Safe travels! 😊🏡"
New Era
Family Room With Balcony
Stayed in Dec 2024
Travel with friends
18 review
4.0/5
Very Good
Posted on Jan 13, 2025
We stayed in a condominium for four days, and it was an excellent experience overall. The unit was very clean and well-maintained, making our stay comfortable and pleasant. We were fortunate to get it at a great price, thanks to a 50% promotional discount, which made it even more worth it. The location is incredibly convenient as it’s close to the Mall of Asia and essential establishments like convenience stores, restaurants, and fast food options. This made everything we needed easily accessible during our stay. The staff or caretaker was also very accommodating and easy to reach whenever we needed assistance. Their attentiveness added to the overall positive experience. Our entire stay was fantastic, and we highly recommend this place to anyone looking for an affordable and convenient place to stay. Definitely a great choice!
6/10
Response from Property: Thank you so much for taking the time to share your experience! We are thrilled to hear that you had an excellent stay and appreciated the cleanliness and convenience of our family room with a balcony. We're delighted that the 50% promotional discount added value to your stay and that our location near the Mall of Asia and other essential establishments made everything easily accessible for you.Your kind words about our accommodating staff truly mean a lot to us, as we strive to ensure every guest feels at home. We're so glad we could contribute to a fantastic and memorable visit for you and your family.We look forward to welcoming you back soon and hope to provide you with the same, if not better, experience. Thank you again for recommending us!Warm regards,
Guest User
Family Room With Balcony
Stayed in Dec 2024
Family
1 review
1.7/5
Posted on Jan 16, 2025
Too may roaches. Heater not working. Kitchen utensils are stored too high, knife facing down and outside! Could stab people when opening the cabinet. Picture is different from actual room! Did not issue receipt!
Response from Property: Dear Guest,Thank you for your candid feedback. We sincerely apologize for the issues you encountered during your stay, particularly the presence of pests, the non-functioning heater, and the safety concern with the kitchen utensils. These are unacceptable oversights, and we will address them immediately to ensure they do not happen again.We also regret the discrepancy between the photos and the actual room, as well as the delay in issuing a receipt. We understand how these issues can impact your experience, and we will work to improve our communication, room preparation, and overall standards.Your feedback is invaluable in helping us identify areas for improvement. We deeply regret that we fell short of your expectations and hope you might consider giving us another opportunity in the future to provide a better stay.Best regards,
Anonymous User
Family Room With Balcony
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 15, 2025
I recently had the opportunity to stay at Shore Residences near Mall of Asia (MOA), and overall, it was a pleasant experience. While the location is convenient for travelers, the noise from the airplanes taking off can be quite loud at times. The staff was friendly and accommodating. Just be prepared for some airplane noise during your stay!
Response from Property: Dear Guest,Thank you for taking the time to share your experience at Shore Residences near Mall of Asia. We’re delighted to hear that you found the location convenient and enjoyed the friendliness and accommodating nature of our staff.We appreciate your understanding regarding the occasional noise from airplanes, as it is something beyond our control due to our proximity to the airport. We’re glad it didn’t detract too much from your overall pleasant stay.Your feedback is truly valuable, and we hope to welcome you back for another enjoyable visit in the future!Best regards,
Anonymous User
Family Room With Balcony
Stayed in Nov 2024
Family
1 review
3.2/5
Posted on Jan 25, 2025
The individual I spoke with exhibited a significant lack of professionalism, which was quite disappointing. Their approach was unhelpful and dismissive, making it difficult to have a productive conversation. Overall, the encounter was frustrating and not reflective of the level of service I expected.
Response from Property: We sincerely apologize for the experience you had during your stay. We understand how important professionalism and helpful communication are, and we regret that we fell short of your expectations.Please be assured that we are taking your concerns seriously and will address them with our team to ensure this does not happen again. Your input helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. 💕
Bill0831
Family Room With Balcony
Stayed in Nov 2024
Travel with friends
3 review
2.7/5
Posted on Dec 31, 2024
Checkin was 2pm and i came in pass 2pm however there was no staff available to assist since their reason was there were only 3 staff and a lot was checking in as well. There were cockroaches. Furthermore, every person booked should be logged by their staff.
Response from Property: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Your concerns about the delayed check-in, limited staff availability, and the presence of pests are deeply concerning to us. This is not the standard of service we aim to provide.We are currently addressing staffing challenges to ensure smoother check-ins even during busy periods. Additionally, we are reinforcing our pest control measures to maintain the cleanliness and comfort of our property. Regarding the logging process for bookings, we will revisit and improve our protocols to prevent inconvenience to our guests.Your comments are invaluable to us, and we will take immediate steps to improve. We hope to have the opportunity to welcome you back and provide a better experience in the future.
Anonymous User
Family Room Without Balcony
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 25, 2024
The place was good and clean. The host and staff are approachable and very accommodating. The washing machine and the microwave are not working so we were not able to wash out clothes and heat our food.
Response from Property: Dear Guest,Thank you for your review and for highlighting the cleanliness of our property and the approachability of our staff. We sincerely apologize for any confusion regarding the washing machine and microwave. These amenities are not included in our listings for staycation guests, as they are reserved for long-term stays.We will review our listing details to ensure clearer communication moving forward. We appreciate your understanding and hope to welcome you back for an even better experience.Best regards,
Guest User
Deluxe 1-bedroom And 1-living Room
Stayed in Nov 2024
Solo travellers
3 review
1.5/5
Posted on Dec 16, 2024
They made a sign contract when I arrive in room. In this paper we have to clean ourself before check out. Liked as Clean as You go. That ****** insane. Whithout cleaning as policy on sign contract, we have to pay 500 peso. Alots of cockroaches.
Response from Property: Thank you for sharing your feedback. We always make sure to explain the cleaning policy clearly before guests sign the agreement, and we're sorry if there was any confusion. We also take cleanliness very seriously and regularly perform pest control, so we're concerned about your mention of cockroaches. If you experienced any issues during your stay, we encourage guests to contact our staff immediately so we can address them promptly.Regarding the additional charge, it is our policy to apply fees for any unlisted guests, which we hope is understandable. We're committed to providing a pleasant experience for all of our guests and appreciate your feedback to help us improve. We would have liked the opportunity to assist you during your stay.
Jessa Chin’s
Family Room With Balcony
Stayed in Nov 2024
Family
1 review
3.7/5
Posted on Dec 8, 2024
We notified that we will check in late and they acknowledged. We waited for almost an hour before we can check in, were so tired and there's no sense of urgency. It’s not welcoming.
Response from Property: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the delay during your late check-in and for the lack of urgency you encountered. This is not the level of service we strive to provide, and we understand how frustrating this must have been after a long day.Your feedback is valuable, and we are taking steps to improve our check-in process to ensure a more welcoming and efficient experience for our guests.We appreciate your understanding and hope you’ll give us another opportunity to provide you with a better stay in the future.Best regards,
Anonymous User
Family Room With Balcony
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 19, 2024
It was a great place to stay since it's near MOA where we attended a concert. The place is accessible and I can recommend it to my family and friends who would want to visit Manila soon.
Response from Property: Thank you for your wonderful review and for rating your stay with us! 🌟We're thrilled to know you found our location convenient, especially for attending a concert near MOA. Your recommendation to family and friends means a lot to us. We'll continue working on improving our amenities and services to provide an even better experience for our guests.Looking forward to welcoming you back on your next visit to Manila! 😊
Krisha Sab
Family Room With Balcony
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Jan 29, 2025
We recently stayed at [Hotel Name] and had a fantastic experience. The highlight for us was the wonderful swimming pool, which my niece absolutely loved. It was the perfect place for her to have fun and enjoy the water. We also celebrated my mom's birthday during our stay, and it turned out to be a memorable occasion. The room was spacious and fully equipped, including kitchen amenities, which made our stay even more convenient and comfortable. Overall, it was a great stay, and we left with wonderful memories. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable getaway.
Response from Property: "Thank you so much, Krisha, for your wonderful review! 🌟 We're delighted to hear that you had a fantastic stay and that your niece enjoyed the swimming pool. It’s heartwarming to know that your mom’s birthday celebration was a memorable one. We’re also glad you found the room spacious and well-equipped for a comfortable stay. We truly appreciate your recommendation and would love to welcome you back for another relaxing getaway! 😊🏡🎉"
chanchanicko
Deluxe 1-bedroom And 1-living Room
Stayed in Aug 2024
Family
23 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Good place. Nice view. Close to MoA. Cool and great. Very convenient. Good location.
6/19
Response from Property: Thank you for your 5-star review! 🌟 We're delighted that you found the place perfect and enjoyed the nice view and convenient location near MoA. It's great to know that our surroundings, amenities, cleanliness, and service met your expectations. We look forward to welcoming you again for another cool and great stay!
manell
Family Room Without Balcony
Stayed in Oct 2024
Solo travellers
2 review
4.7/5
Amazing
Posted on Nov 4, 2024
for the unit i hope to see someday that the tv will provide local channel also.
Response from Property: Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with our surroundings, cleanliness, and service. Your feedback is important to us, and we appreciate your suggestion regarding the TV channels. We’ll certainly look into providing local channels for future stays.We look forward to welcoming you back and hope to make your next stay even better!Warm regards,
Eliza joy abao
Family Room With Balcony
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The place is clean and good for family
Response from Property: Dear Guest,Thank you for your perfect review! We're thrilled to know you found our place a good place to stay and that you were satisfied with the surroundings, amenities, cleanliness, and service.Your feedback inspires us to continue providing exceptional experiences for all our guests. We look forward to welcoming you back soon for another memorable stay!Best regards,