the base sea view holiday Reviews

Response from Property: Hello, thank you for your feedback. We regret that this stay did not fully meet your expectations, and we also attach great importance to the issues you mentioned. The following are our responses and improvement measures: 1️⃣ About local TV channels 📺 • Our TV provides a smart system (Smart TV), which supports streaming media such as YouTube, Netflix, and Disney+. Some room types may not support local cable channels. If you have special needs, please communicate with customer service in advance, and we can provide corresponding solutions. 2️⃣ About balcony facilities 🌟 • We have recorded the balcony lighting problem and will arrange for the maintenance team to inspect and repair it. • We have also notified the cleaning team of the rust on the clothes drying rack, and will check and replace it later to ensure the guest's experience. 3️⃣ About kitchen & dishwashing supplies 🍽️ • Cups, plates, and basic tableware are provided in the room, but for environmental protection reasons, disposable dishwashing sponges and detergents are not provided. If necessary, please contact the Chinese customer service, and we can replenish the corresponding supplies for you. 4️⃣ About the anti-slip bathroom floor 🚿 • Our rooms are cleaned regularly and equipped with anti-slip floor tiles, but they may slip due to high humidity. If you need anti-slip mats, please contact customer service and we can provide you with anti-slip mats to ensure your safety. 5️⃣ About the window handle problem 🏠 • We attach great importance to the maintenance of room facilities. We have notified the maintenance team to check the condition of the windows and arrange repairs or replacements as soon as possible. If you encounter similar problems during your stay, please feel free to contact Chinese customer service and we will deal with it as soon as possible. 💡 Service upgrade: If you encounter any facility problems or need additional supplies during your stay, you can contact Chinese customer service 24 hours a day. We will try our best to provide the fastest solution to ensure that your stay experience is more comfortable. Thank you for your feedback, we look forward to the opportunity to provide you with a more satisfactory accommodation experience in the future! 🙏

Response from Property: “Thank you for your stay and feedback! We are glad that you find this place suitable for family travel. Our two-bedroom apartment is located in the city center, spacious and comfortable, very suitable for family travel. At the same time, the hotel provides high-speed Internet to make your journey more convenient. If you have any needs during your stay, such as changing the quilt, please feel free to contact the housekeeper or customer service team at any time, and we will do our best to meet your needs. Looking forward to your visit again, wish you a pleasant journey!”