Guest User
January 27, 2024
Nicely 'hidden away' off the manically busy main street of Soi Buakhao, in central Pattaya. Perfect if you want to be right in the heart of the city, yet once in the hotel it is quite and seemingly far from the madness of the bars and traffic.
The rooms, at least the one I stayed in, and by observation those surrounding my room, was very generously proportioned in comparision to many other hotels in the area. It had a fair sized bathroom - bath tub with over shower.
The balcony was one of the largest I have had in a room of this class. In fact I'll describe it as huge in the relitve sense, with two large chairs and a table, although it could have accommodated two sun loungers aswell.
The public areas are well kept, and the hotel boasts two swimming pools.
Breakfast, the only food/meal served here, is a hot and cold self-service buffet style. There was ample selection, although not anything much beyond eggs and toast which could be considered a British breakfast. But then the hotel is catering for multiple nationalities, so that is understandable.
You do not have to choose to eat in the hotel, and the rate is reduced if you don't. There are multiple places to find food of many descriptions just outside the hotel, which is most probably why they do not offer further dining options... they do not need to, and in my opinion, it would be a waste of time if they did.
Checking in was slow. Any more than one person, or one set of guests at a time, and the sole member of staff checking guests in struggles to keep pace. There are other staff around, but I an unsure of their roll and they show a disinterest with regards to the waiting, or queuing guests. Neither was the check in member of staff very engaging or customer centric. Language was not an issue, I speak a little Thai and my wife is Thai, so is a native speaker.
Customer relations/interaction is definitely an area which needs much improvement as this apathy was present throughout my stay and with all contact with hotel employees.
Overall a good, roomy, nicely appointed hotel, and one which is not overly expensive.
I am sure this would be more than a suitable choice for a one or two week stay in Central Pattaya.
It is, or so they claim, a 4 start hotel. I think 4 stars may be just about possible for a Pattaya rating, but it would not achieve such high ranking should it be located in Dubia, Monaco, Jamaica, or a major capitol city such as New York, London, or Paris.
Saying all that, would I recommend it?
Yes, on the understanding of which city and country it is in, and not for longer than two weeks maximum.
But they do need to vastly improve their guest relations at all levels and in all departments, starting at the front desk.