Kahya Resort Aqua & Spa

Mohamed from UK 16/04 Lovely present from lovely hotel Big thanks for hotel’s management My family and I love everything about this hotel! Clean rooms, delicious food, fantastic swimming pools, friendly staff, and nice atmosphere, great for a family trip.

Health Hazard: Two days into our holiday I got the worst diarrhoea and vomiting bug I have ever had (having not left the complex and eaten mostly salad). I spent the day in bed with aching muscles and a temperature. I made it down to the poolside for an hour which is just as well as my husband badly injured his foot on cracked tiles on the edge of the pool. The lifeguard was called over and he got him medical attention. The wound was disinfected and dressed and he was advised to keep it dry so no more swimming for him. We were also advised to see a doctor for prophylactic antibiotics. As a nurse myself, I had a comprehensive medical kit with us so we decided to self manage it. The next day my husband went down with the same D&V bug that I had and so we tagged teamed the bathroom as I still wasn’t feeling well. To try and protect the children I asked reception for a seperate bedroom for myself and the girls as by this point, despite still feeling unwell, I would no longer be contagious. The hotel staff refused to give us a complimentary room so I ended up paying an extra €200 for the two nights. They said there was no evidence of my husband being ill and he would need to see a doctor to prove his illness - I offered to give them access to the hotel room which would undoubtedly have evidenced his illness within a very short time frame. The staff were rude and unhelpful. When I messaged the tour rep for assistance, my messages went unanswered. At 2am that night, my 9 year old daughter unfortunately started to be sick so I moved her into the room with my husband and I stayed in the other room we paid for with my 14 year old. Unfortunately my 9 year old was so sick over night (13 different occasions) and was unable to even keep water down, that she ended up in hospital the next day for IV fluids and IV antisickness medication and IV medication to stop her diarrhoea. She had bloods done which showed a bacterial infection and so was given antibiotics to take away with her. The cost of the hospital trip was over £1400. In a one week all inclusive holiday, I lost 2.5kg due to my illness (and my BMI before I went was 24). We put a complaint in to the hotel and they have denied everything, saying it is not related to their food and could have been from other sources as we do not have a stool sample as evidence. They are therefore not willing to appologise or offer compensation. They also state no one else got ill at the hotel the same week we were there. I can tell you that the family that wrote the post about the bedbugs and the sickness bug was there the same week we were! We left the hotel on Wednesday morning after my husband injured his foot on the Sunday - nothing had been done about the broken tiles on the edge of the pool - nothing to block them off from other people injuring themselves and nothing to repair them.

Our stay started off great. After 24 hours we were both very ill with gastroenteritis. Food is very hit and miss..Majority of staff are friendly, other than those who don't speak English, they laugh with each other leaving the guest feeling humiliated. We were singled out by 2 members of staff in the evening pressuring us to book vip tickets to a night club we had no interest in. Located in an area still being developed so lots of construction going on. Reception staff are no help, and at times damn right rude!

Excellent premises, many things to do, friendly service and wide variety of food. Recommend the spa and wellness center, each stay should start with a hamam treatment, hamam bath and massage afterwards. Also, very good experience with massage sessions, each time soothed my back and neck problems. Recommend strongly.

Kahya resort aqua is Nice bécasse c/in vers golden réception and Nice restaurant Animation vers good pool it is Nice food restaurant velll. We Will Come too n'est time bécasse we l'île this holiday and our famile l'île.personel Nice golden ylmx

Kahya ressort AQUa Super, Réception very good team, nice and we will comme Next time well because we live and like much Food, nice.bar animation belle good' Alacart restaurant super merci 👍🏻 animasyon team child ayse team good.ylmx.niceee