Macdonald Cardrona Hotel, Golf and Spa

I booked the superior room and it was anything but. Dirty linen, holes in the divan, shelving was battered, bathroom panels in a terrible state, no leather left on headboard, chairs were in a right state and a dusty smell to boot. I asked to change rooms and was taken to the only other superior room which was in just as bad state. The hotel worker even commented on how bad the smell was. Had to downgrade my room to find one that was clean enough to stay in. The surrounding area is beautiful but this hotel needs a major refurbishment it’s tired and dated and I wouldn’t waste my money staying at another Macdonald any time soon.

There was a pungent smell in our room as you opened the door maybe the fabric chairs need washed tv is out of date as no Bluetooth facilities the bed in our room was two singles bases joined together the latch that should lock them together was not fixed so the beds were splitting apart when we were about to use them bathroom nice and large clean food in restaurant is overpriced Indian section bland tasteless service in restaurant great manager and waiting team location is beautiful where to hotel is chefs need to be trained better carpets in rooms need washed so that rooms feel fresh

Go elsewhere that deserves your business Such a shame McDonald Hotels are not investing any money into their properties. They should be ashamed of themselves. We visited here in 2021 and found it to be charming. Such a beautiful location and service as a 4 star hotel should be. We returned for another 1 night stop over this week and were so disappointed to find the hotel tired and grimey with dreadful carpets and faded drapes, cracked tiles and even a hand towel hanging on the back of the bathroom door from the previous guests! The reception staff were pleasant and welcoming but the prices in the bar and restaurant were terrible. Breakfast was £24 Person if you didn’t book it with the room, but then also they had a £6 supplement for certain dishes like avocado on toast, eggs Benedict and eggs royale etc and the moment I ordered one of these dishes I was immediately asked if I realised this incurred a £6 surcharge. Obviously being able to read I could see this and said yes, and to my amazement, instead of adding it to the room bill for checkout, the card machine was whipped straight out and we had to pay there and then before breakfast was even cooking. Having then tasted the poor excuse for this dish with hard poached eggs, a measly amount of hollandaise sauce, a far from fresh muffin with very strange textured salmon, I could then understand why, as frankly I wouldn’t have paid £15 for such a sub standard offering let alone £30. Thank god we were only there for one night. We won’t be returning again as frankly I be

No plug for sink and outsidr windows needed cleaning Apart from this it was ok.

Feet Up. Lovely 3day break. Food was lovely, serviing was very helpful, staff were excellent willing to go the extra mile. Really nigh time with no hassles recommend it to anyone.

Cardrona - mostly good. The facilities were very good and we were very comfortable. The restaurant experience was poor - long waiting times to be served, had to ask more than once for water, menus etc. Customer focus was missing. Seemed like the restaurant staff needed more training & supervision.