New Hollywood Hotel

New Hollywood Hotel Reviews

New Hollywood Hotel

Jl. Kuantan Raya No.120, Sekip, Kec. Lima Puluh, Pekanbaru, Riau 28151, IndonesiaView hotel details
New Hollywood Hotel
New Hollywood HotelNew Hollywood HotelNew Hollywood Hotel
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Guest Reviews of New Hollywood Hotel

7.8/10
Good
61 reviews
Verified reviews
Location8.0
Amenities7.7
Service7.7
Cleanliness7.7
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All reviews(61)
Positive reviews(58)
Reviews with photos/video(14)
Clean and tidy(13)
Great service(7)
Negative reviews(3)
Icebear 0407
New Executive Business Double
Stayed in May 2026
Travelling with friends
7 reviews
8.0/10
Very good
Posted on Jun 22, 2026
Good place and relax f
Nadia pratiwi
Stayed in Sep 2024
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Oct 30, 2024
Love the hotel , and nice the view and great staff, so this is great
Leonie Jose
Stayed in May 2024
Solo traveller
22 reviews
4.5/10
Posted on Aug 12, 2024
Im not recommend you to stay at this hotel. Its an old hotel, not clean. The service is good, but the hotel is a big NO. The room got BLACK MOLD. For god sake. Stay at your own risk. Have to wear the hotel slipper all the time because the floor is too sticky, feels like not being mooped for long time. Bathroom floor alsi not clean. I pick this hotel because its close to my destination i plan to go, but big disapointment.
6/10
Response from Property: Dear Tamu yang terhormat,Terima kasih telah menginap di New Hollywood Hotel Pekanbaru. Kami sangat senang mendapat review dari Bapak/Ibu. Saat ini sebagian besar kamar kami sudah direnovasi tentunya dengan suasana yang 100% berbeda dengan suasana sebelum renovasi sehingga memberikan kenyamanan selama menginap.Kami berharap dapat terus memberikan pelayanan terbaik dikunjungan Bapak/Ibu selanjutnya.Terima kasih.Manajemen
Guest User
Stayed in Nov 2024
Solo traveller
2 reviews
6.0/10
Posted on Dec 9, 2024
lumayan
Ayu_Ningsih
Stayed in Jul 2024
Family
7 reviews
10/10
Outstanding
Posted on Aug 12, 2024
Staff Friendly Bedroom Clean stay here a be happy good night
Anonymous User
Superior Double Room
Stayed in Apr 2026
Solo traveller
4 reviews
10/10
Outstanding
Posted on May 19, 2026
Great room
Jibran G
Stayed in Dec 2023
Couple
44 reviews
10/10
Outstanding
Posted on Feb 26, 2024
the room is clean, the bathroom is decent, the air conditioner is very cold, the TV is a smart TV
Muhammad Farhan Sahrin
Stayed in Jan 2026
Business traveller
11 reviews
6.0/10
Posted on May 8, 2026
Lumayan
Banco Hans
Stayed in May 2025
Family
1 reviews
10/10
Outstanding
Posted on Jun 16, 2025
Good. The best
Guest User
Stayed in Oct 2023
Business traveller
1 reviews
7.5/10
Posted on Nov 21, 2023
Nyaman
Amien kurniawan
Superior Double Room
Stayed in May 2025
Business traveller
3 reviews
9.5/10
Amazing
Posted on Jun 29, 2025
Goood
Response from Property: Dear Tamu yang terhormat,Terima kasih telah menginap di New Hollywood Hotel Pekanbaru. Kami sangat senang mendapat review dari Bapak/Ibu. Sebagian besar kamar kami memang sudah renovasi sehingga memberikan kenyamanan selama menginap.Kami berharap dapat terus memberikan pelayanan terbaik dikunjungan Bapak/Ibu selanjutnya.Terima kasih.Manajemen
Guest User
Stayed in Dec 2024
Business traveller
1 reviews
10/10
Outstanding
Posted on Jan 5, 2025
Bagus
Guest User
Stayed in Nov 2025
Business traveller
1 reviews
2.0/10
Posted on Dec 24, 2025
On December 20th, a fire broke out. I was staying on the third floor. No one woke us up until I was roused by the smoke. I went downstairs to ask the front desk, and they said they had knocked on the door. With such a fire, they only knocked twice? Okay, I started packing my things and running. When I opened the door again, it was pitch black outside, and a plume of black smoke instantly rushed into the room. I knew I couldn't get out. I jumped from the fourth floor (room 305) and slid down a pillar to escape. Afterwards, the hotel offered no explanation. All my clothes and belongings were damaged, and there was no compensation for either emotional or material losses. They even demanded proof of damage. I was almost dead; how could I possibly provide proof?
Original textTranslated by Google
Response from Property: Dear Valued Guest, We deeply regret your experience. Please understand that we have done our best to evacuate our guests. We are confident that no one expects to find themselves in such a situation. We are striving to assist you with the claim process, following the procedures. Thank you.
Guest User
Stayed in Dec 2024
Business traveller
2 reviews
8.0/10
Very good
Posted on Jan 16, 2025
Deluxe twin bed room but no window. Already contacted the hotel CS but no response. But overall good!
Original textTranslated by Google
Alonely 4 u
Stayed in Jul 2024
Business traveller
10 reviews
10/10
Outstanding
Posted on Aug 6, 2024
the room is very clean The toilet is also very clean Goaod hotel
Original textTranslated by Google