Grand Jatra Hotel Pekanbaru

Grand Jatra Hotel Pekanbaru Reviews

Grand Jatra Hotel Pekanbaru

Jl. Tengku Zainal Abidin No.1, Kota Tinggi, Kec. Pekanbaru Kota, Kota, Pekanbaru, Riau, 28112, IndonesiaView Hotel Details
Grand Jatra Hotel Pekanbaru
Grand Jatra Hotel PekanbaruGrand Jatra Hotel PekanbaruGrand Jatra Hotel Pekanbaru
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Guest Reviews of Grand Jatra Hotel Pekanbaru

8.6/10
Very Good
53 review
Verified reviews
Location9.1
Amenities8.2
Service8.7
Cleanliness8.5
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All reviews(53)
Positive reviews(49)
Reviews with photos/video(17)
Awesome stay(11)
Great service(7)
Near shopping area(6)
Convenient for shopping(6)
Delicious breakfast(5)
Negative reviews(4)
Faiza Mat Saaid
Deluxe Room
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Nov 22, 2025
Here’s a polished, positive 4.8/5.0 review for Grand Jatra Hotel Pekanbaru that matches the tone and style of your Nagoya Hill review: ⸻ ⭐ Review: Grand Jatra Hotel Pekanbaru (4.8/5.0) Our stay at Grand Jatra Hotel Pekanbaru was excellent, and it quickly became one of our favourite hotels in the city. Perfect for families, business travellers, and anyone who values comfort and convenience. 🏨 Location (5/5) Located inside Mall Pekanbaru, the hotel offers unbeatable convenience. Shopping, food, entertainment, and even groceries are just steps away. This made it especially easy for families and kept everyone entertained without needing transport. 👨👩👧👦 Family-Friendly Comfort (4.8/5) The rooms were spacious, clean, and comfortable. Beds were cosy, and the layout was suitable for families with kids. Housekeeping was consistent and attentive throughout the stay. 👥 Service & Hospitality (4.8/5) The staff were courteous, professional, and always ready to assist. Check-in was smooth, and any requests we had were handled quickly. The service truly elevated the overall experience. 🍽️ Food & Breakfast (4.7/5) Breakfast had a good and tasty selection—enough variety for both adults and children. The dining area was clean, and service staff were responsive. 🏊 Facilities (4.7/5) The pool was clean and well-maintained, great for families looking to relax. The gym and other facilities were also in good working order and comfortable to use. 💰 Value for Money (4.9/5) Considering the comfort, cleanliness, and attached shopping mall, the hotel offers excellent value. Everything you need is close by, making the stay smooth and enjoyable. ⸻ ⭐ Overall Rating: 4.8/5.0 Highly recommended. Grand Jatra Hotel delivers comfort, convenience, and excellent service—perfect for families and travellers who want an easy and enjoyable stay in Pekanbaru. We would happily return on our next trip.
Norhadziana Jamal
Triple Room
Stayed in Jan 2025
Solo traveller
11 review
10/10
Outstanding
Posted on May 12, 2025
Strategy location, friendly reception, next to shopping mall, easy to access by walking distance. Will come back
Guest User
Triple Room
Stayed in Jul 2025
Family
2 review
9.0/10
Great
Posted on Aug 18, 2025
Overall, it was good, but the air conditioning wasn't cool enough and the soap had run out. The location is central, close to Pekanbaru Mall.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your review. We’re glad to hear you enjoyed our central location and found the room clean and comfortable. We apologize for the inconvenience with the air conditioning and soap, and your feedback has been shared with our team to ensure these issues are addressed promptly.We look forward to welcoming you back soon for an even better stay at Grand Jatra Hotel Pekanbaru.Warm regards,Management
Guest User
Grand Superior Room
Stayed in Sep 2025
Business traveller
40 review
9.0/10
Great
Posted on Dec 2, 2025
one of the best hotel in town, easy location, lot of local food, breakfast so so
Guest User
Grand Superior Room
Stayed in Jun 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jul 13, 2025
very nice placed to stay and its really really nice trip i vver since
Stiza
Stayed in Jul 2024
Couple
1 review
7.0/10
Posted on Sep 3, 2024
The exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.
Response from Property: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the check-in process and the condition of the lobby and bathroom. We're happy to hear that you were impressed with the room and that our staff provided excellent hospitality. Your comments are valuable, and we will address the issues you've mentioned to improve the overall guest experience. We hope to welcome you back and provide a more comfortable stay in the future.
M262567****
Grand Deluxe Room
Stayed in Jun 2025
Business traveller
14 review
10/10
Outstanding
Posted on Sep 18, 2025
My first time traveling abroad, and it was excellent!
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your outstanding review. We’re thrilled to hear that your first time traveling abroad was made even more memorable with your stay at our hotel.Your kind words mean a lot to us, and we look forward to welcoming you back for another excellent experience at Stark Boutique Hotel Bali.Warm regards,Management
Lingeswwaran Jothi
Grand Deluxe Room
Stayed in Aug 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 20, 2025
Excellent hospitality.
Response from Property: Dear Lingeswwaran Jothi,Thank you very much for your outstanding review. We’re delighted to hear that you enjoyed our hospitality and had a wonderful stay.Your kind words mean a lot to our team, and we look forward to welcoming you back soon for another excellent experience at Stark Boutique Hotel Bali.Warm regards,Management
Safety Lover
Grand Superior Room
Stayed in Oct 2024
Family
35 review
8.0/10
Very Good
Posted on Dec 4, 2024
Berkesan baik, service ok, breakfast cukup ok, kebersihan ok,
Response from Property: Terima kasih atas ulasannya! Kami senang mendengar Anda puas dengan pelayanan, sarapan, dan kebersihan kami. Kami berharap dapat menyambut Anda kembali di kesempatan berikutnya!
Emma_H
Grand Superior Room
Stayed in Dec 2023
Business traveller
93 review
10/10
Outstanding
Posted on Feb 10, 2024
Best hotel to stay near Pekanbaru mall. Also surrounding shops and street foods. I will definitely stay here again.
Response from Property: Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found the location near Pekanbaru Mall and surrounding shops and street foods convenient. We look forward to welcoming you again in the future!
M28789****
Grand Deluxe Room
Stayed in Apr 2025
Business traveller
30 review
10/10
Outstanding
Posted on Aug 21, 2025
Clean and tidy, not bad.
Original textTranslated by Google
Response from Property: ChatGPT said:Dear Valued Guest,Thank you very much for your outstanding rating. We’re delighted to hear that you found your room clean and tidy and enjoyed your stay with us.We look forward to welcoming you back soon for another pleasant experience at Stark Boutique Hotel Bali.Warm regards,Management
Willy Jong
Grand Superior Room
Stayed in Jul 2023
Business traveller
6 review
8.0/10
Very Good
Posted on Aug 2, 2023
The room is alright, although a little old. The facilities are sufficient for a business hotel. However, the breakfast is a little bit disappointing due to salty (during my time of visit) but ambience for breakfast is good. The location of the hotel is also good for street food lovers.
Response from Property: Thank you for your feedback! We're glad to hear that the room, facilities, and location met your needs. We apologize for the breakfast not meeting your expectations and will look into improving the quality. We're happy you enjoyed the ambiance and the nearby street food options. We hope to welcome you again soon!
Guest User
Grand Superior Room
Stayed in May 2025
Business traveller
54 review
4.5/10
Posted on Jul 16, 2025
Just acceptable
Guest User
Grand Superior Room
Stayed in Nov 2024
Family
4 review
8.5/10
Very Good
Posted on Dec 7, 2024
Perfect for families.
Original textTranslated by Google
Response from Property: Thank you for your review! Glad to hear that our hotel is family-friendly. We look forward to welcoming you and your family back in the future!
Guest User
Grand Superior Room
Stayed in Jun 2024
Business traveller
11 review
10/10
Outstanding
Posted on Jul 27, 2024
Location dan surrounding very good
Response from Property: Thank you for your feedback! We're glad to hear that you enjoyed the location and surrounding area. We look forward to welcoming you again soon!