GreyFriars

The hotel was located in an ancient restored building The room was spacious and clean The breakfast was superlative

Second stay here so can’t be that bad I guess. The hotel lacks atmosphere and the staff are efficient but lack warmth. Room was great and clean. Ate out in the evening as restaraunt lacks any atmosphere with very strange seating arrangement. Similar at breakfast and just one lady to serve every table so pretty slow affair though food was great.

From the time we checked in to when we left, the service was first class....can we call out Katein the dining room for special mention. She was a brilliant server and an asset to the Hotel

Beautiful hotel, calm and relaxing stay As usual the stay was lovely. I wish they had usb ports in the rooms though. Dressing gowns need to be bigger sizes too

Very disappointing We did not think this Hotel warrented 4 stars. We were required to make a £50 credit card provisional deposit to cover any possible damage to room but no documents with terms or conditions, or indication of how any claim against our deposit could be verified. No evidence of condition was agreed at outset. Breakfast arrangements were farcical. Usually certain foods are laid out for guests to take such as fruit juice cereals etc and tea and coffee is ordered so guests can eat whist waiting for the cooked breakfast. Here, one day there was no juice out. Coffee was provided but only enough for one small cup. One morning tea leaves emerged from the teapot which held teabags, possibley because it had not been cleaned properly from an earlier use. Staff seem have had no training. They did not take notes and on an adjoining table they forgot what had been ordered. I asked for toast, one day one I had two slices which was fine, the next day one slice of barely toasted, which was sent back and 2 the next day. The waiters were alway polite and friendy but it seemed there was no system or training. Complimentry water was provided on day 1 only . A half used bottle was left the next morning and glasses of tap water were left so the glasses had not been cleaned.Tea and coffee was in the room but in multiples of 3 ie 3 milks and 3 coffee pods. The set dinner menu was limited for a three night stay, so we went elsewhere. Red wine served cold. Most disapointing stay