Top rated hotels in Pensacola Beach

Hilton Pensacola Beach
3.9/598 Reviews
We attend an event at Pensacola Beach Hilton in September since 2021. All 3 years was a horrible experience. In 2022 a flood on the floor in our room…no one available at front desk. Then were told maintenance not available and couldn’t get us another room. In 2023 room was late with no apology and air conditioning did not work in a hot sauna of a room. This stay in 2024 Hilton Honors app didn’t work, room again was late, premises unclean and poorly maintained. Front desk does not answer phone. Hilton contact rep is a joke…blamed me for a bad connection and hung up on me. At the kid pool a temporary pump with a hose line kids could trip on or get tangled on was left unattended as well as a bucket of chlorine tablets Very disgusted being a Hilton Honors Gold member

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