Swiss-Belcourt Lombok Reviews

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and recommendation!We are delighted to know that you enjoyed our clean and comfortable room, the wide variety of breakfast selections, and the warm hospitality of our team. We're also pleased that our convenient location near Lombok International Airport made your trip even more comfortable.Your recommendation means a great deal to us and serves as great motivation for our entire team to continue delivering exceptional service.We truly appreciate your support and look forward to welcoming you back to Swiss-Belcourt Lombok on your next visit.Warm regards,Iwan,Front Office Manager

Response from Property: Dear Mr. Veerayut,Thank you for your wonderful review and for choosing to stay at Swiss-Belcourt Lombok.We are delighted to hear that you enjoyed our convenient location close to the airport and found our hotel easy to access. It is also rewarding to know that you felt your stay offered great value for money.Your kind feedback means a lot to our team, and we look forward to welcoming you back for another comfortable and enjoyable stay whenever you visit Lombok again.Sincerely yours,Iwan,Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your kind review of Swiss-Belcourt Lombok.We are delighted to hear that you felt good during your stay and enjoyed our good service as well as the delicious food we provided. Your positive feedback is truly appreciated and motivates our team to continue delivering the best hospitality experience.We look forward to welcoming you back again soon for another enjoyable stay.Warm regards,IwanFront Office Manager

Response from Property: Dear Mr. Ismad,Thank you so much for your perfect 10/10 rating and for sharing your wonderful feedback!We are delighted to know that you were completely satisfied with our amenities, cleanliness, surroundings, service, and convenient location. Your kind words are truly rewarding and serve as great motivation for our team to continue delivering exceptional experiences.We sincerely appreciate your support and look forward to welcoming you back for another outstanding stay.Sincerely yours,Iwan,Front Office Manager

Response from Property: Dear Mr. Almeida,Thank you very much for your kind review and for recommending our hotel. We are delighted to hear that you enjoyed your stay, especially our friendly and helpful staff as well as the tasty breakfast.Your positive feedback is truly motivating for our entire team and encourages us to continue delivering the best possible service to our guests. It was a pleasure having you with us.We sincerely look forward to welcoming you back again in the future.Sincerely yours,Iwan

Response from Property: 尊敬的客人，感謝您選擇入住 Swiss-Belcourt Lombok，並抽出寶貴時間分享您的入住體驗。非常高興得知您對我們的服務態度和優雅的環境感到滿意。您的肯定是對我們團隊最大的鼓勵，我們也會將您的讚賞分享給全體員工。同時，也感謝您提出關於房間未配備吹風機的建議。對於由此給您帶來的不便，我們深表歉意。您的意見對我們十分重要，我們會認真評估這一設施配置，以進一步提升賓客的入住體驗。期待在您下次來到龍目島時，能夠再次歡迎您的光臨，併為您帶來更加舒適、完善的住宿體驗。此致敬禮！Iwan,Front Office Manager,Swiss-Belcourt Lombok

Response from Property: Dear Valued Guest, Thank you for sharing your stay experience. We are delighted to know that you arrived at the hotel safely and communicated smoothly after your sea view. We also appreciate your positive feedback on the hotel restaurant and its local specialties. We have noted down all your feedback regarding the room space, and we thank you for your understanding. As you mentioned, one of the hotel's biggest advantages is its proximity to the airport, making travel arrangements convenient. We look forward to serving you again in the future. Sincerely yours, Iwan

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We truly appreciate your comments regarding our strategic location near the airport and the convenience it offers for guests with early transfers or late arrivals. We are also glad to hear that the journey to Mataram was smooth and manageable.We are very sorry to learn about the unpleasant experience you encountered with the airport transportation upon arrival. Please kindly allow us to clarify that the transportation service you mentioned was not arranged nor operated by our hotel, and the charges imposed by the driver were beyond our control. We sincerely regret that this situation caused discomfort and left a negative impression at the beginning of your stay.Your feedback is very valuable, and we agree that pre-booking an official airport transfer—either through the hotel or a trusted platform—is the best option, especially during nighttime, to ensure transparency and comfort. We will also use your comments to better inform future guests upon arrival.Once again, we apologize for the inconvenience experienced and truly appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more pleasant experience.Sincerely yours,Iwan

Response from Property: Hi Juliia,Thank you for sharing your detailed feedback. We are delighted to know that you appreciated our cleanliness, interior design, and gym facilities.We also appreciate your comments regarding the noise, breakfast selection, and dining experience. Your feedback has been shared with our team as we continuously work to improve the comfort of our guests and enhance our food offerings.We truly appreciate your stay and hope to welcome you back for an even better experience in the future.Sincerely yours,Iwan,Front Office Manager

Response from Property: Dear Mrs. Gina Marie,Thank you very much for sharing your positive feedback. We’re delighted to know that you found our hotel ideal for a stopover and appreciated the spacious room, in-room amenities, waterfall shower, swimming pool, and on-site restaurant. We’re also glad our convenient location near the airport and nearby supermarket added to your comfort.Your kind review truly motivates our team, and we hope to welcome you back again in the future.Sincerely yours,Iwan

Response from Property: Dear Valued Guest,Thank you for your feedback 😊We’re delighted to hear that you found everything awesome and had an overall great experience with us. At the same time, we appreciate your honest note regarding cleanliness. Please rest assured that your comment has been shared with our housekeeping team so we can continue to improve and provide an even better stay.We truly value your feedback and hope to welcome you back again soon.Warm regards,Iwan

Response from Property: Dear Mrs. Nur Syafiqah,Warm greeting from Swiss-Belcourt Lombok,Thank you for taking the time to share your feedback regarding your recent stay at Swiss-Belcourt Lombok.We truly appreciate your positive comment about our hotel location. However, we sincerely apologize that the cleanliness and room condition did not fully meet your expectations. Please rest assured that your feedback has been shared with our housekeeping and management team for immediate improvement and evaluation.Guest comfort and satisfaction are our top priorities, and we are committed to providing a much better experience in the future. We genuinely hope to have another opportunity to welcome you back and restore your confidence in our service.If you feel that our team’s efforts and response deserve reconsideration, we would be very grateful if you could kindly update your rating to the highest one at 10/10 to reflect your overall experience after our recovery follow-up. Your support would mean a lot to us as we continue improving our services.Thank you once again for your valuable feedback, and we hope to welcome you again soon.Warm regards,Iwan,Front Office Manager