Sovotel @ Kota Damansara 8 Reviews

The booking is thru Trip.Com portal We chose her as the place's convenient & good reviews. And we decided to book 3 rooms and write it in the special request arranged all on the same floor and a nice room to us. On the 1st day, the receptionist is unable to communicate well. And realise that the Sovotel @ Kota Damansara 8 Boutique Hotel was no lift. And we checked the booking details on the portal were not really status there. Only status ' Public Area' strikes off the (Evaluator) We have assigned 3 rooms as 226, 227 & 230. After we took the luggage on the 2nd Floor, Once we entered room 230 the Aircon was not functioning properly. We need to go down to ask the receptionist and shift room 226 to 207. And room 230 is just preference of the room then ask for shift to room 208. After all settled down, then realised there is no hairdryer provided, but the room door behind had a card mention the room facilities have hair dryers. And room 227 the cups were chip, soap dispenser at room 207 in the bathroom is spoiled, only give 1 bottle of soap dispenser look like so many people use before. And the room 227 seems long time no body clean up because using our wipe tissue to wipe the side table was all dusk. And open the door the door unable to stay open need to use hand to hold it for all 3 room All above mentioned will attach the picture for your reference. After a night, we check back all the references for booking. Our to room is on the 1st floor and the standard room has a window. Very disappointed and don't know where went wrong is the Trip.com or the hotel never provide proper information to the booking portal. I'm hope to have a management to talk to me & definitely the complain I'm will put on the reviews on the trip.com portal, Google reviews all.

The room is a bit small, but the peaceful and quiet atmosphere makes it perfect for resting after work.

Very very poor hygiene. Our room had bed bugs all over our mattress. I got bitten by the bugs a few times before eventually made a direct complaint to the receptionist. At least we able to change to another better and cleaner room. But please keep all the rooms clean for customers to be able to sleep well in your hotel.

Price is cheap comparing with others similar hotels! Location is good, just opposite the MRT! However, cleanliness and maintenance should the major concerns!

Fast check in process. Clean room & neat. Friendly staff, helpful when request to change room due to ac failure. Near to amenities.

Smelly pillows, smelly comforters, no glass for drinking water & no hot pot, no iron board, no hair dryer and lots of cockroaches!!

Strategic location Cleanliness can be improved, and pls provide amenities

Accidentaly buy a wrong location but they dont want to refund

Good location. Clean & nice hotel. Friendly staffs. Keep up the good job

Pillow smelly & the room lack of maintenance, aircond sound is noisy , drain paip sound so loud & not provided hair dryer (even ask the reception also said no).

There are better and newer place nearby. This place is old and run down. In front of MRT so quite noisy too. Location is excellent.

Good location and near got ton of shop for food and purchase thing.

Good Location Close to MRT that can take you to either 1 Utama Mall and or The City/ KL and near many cafes and restaurants serving delicious food within walking distance

It was good