Rnurjanah
September 28, 2025
Terrible Service & Zero Help at Check-Out
Honestly, this was the most unpleasant hotel experience ever, Ive never had this kind of issue before in other hotel, especially with the staff. You'd think people in the hospitality business would be polite and helpful, right? Wrong! This place was a total blast of rudeness.
The nightmare started when we called for a cart to the pier. The staff actually said, "NO, IT'S NOT POSSIBLE, you have to call 1 hour in advance for early check-out and the cart." I was stunned! They never told us that policy when we checked in.
I went straight to reception to clear it up and asked why this wasn't mentioned earlier. They just kept repeating, "It's our policy. The next cart is in an hour." I was panicking because my boat left in 30 minutes! I had two huge 20 kg bags—how was I supposed to walk 15–20 minutes to the pier with all that?
The worst part? They wouldn't even apologize. They just kept saying "No staff available." Meanwhile, I saw two staff guys chilling on a couch right there in their hotel uniform, and two empty carts were parked outside! I was totally drained, stressed, and overwhelmed.
When I finally realized they weren't going to lift a finger, I told them, "Fine, I'll just write a review about how unhelpful you were and how you fail to inform guests." And guess what? Instead of saying sorry, the staff snapped back, "OKAY, JUST GIVE THE REVIEW AS YOU WANT."
WOW. I work in hospitality, and we would do anything to avoid a complaint. Their attitude was unbelievable. Now I totally understand why this beautiful property only has a 3-star rating. Oh, the water from the bidets was totally smelly and (AGAIN) at breakfast, they just ask for your room number—no greetings, no smiles. So. You decide! Enjoy the worst hospitality ever!
