The Queen Hotel Queen Village, Sonder by Marriott Bonvoy

Hotel was in a good location, but trying to reach out to the property was a nightmare . My daughter was told someone would be at the hotel to help check her in at 430 when she arrived . Needless to say no one showed up and she couldn’t check into her room - I gave up my room to her because she ran the Philly 10k and hotel was close to the race site. I had to find another hotel last minute and it was very expensive and I asked to be compensated by hotel for their lack of customer service and they flatly refused. We will never stay here again.

I enjoyed my stay here. My room was clean. The hotel was quiet and I felt safe. Only issues I had during my stay was the tub not draining properly and no bottled water available in the building. The mobile key was a little annoying too but didn’t affect the quality of my stay.

Queen Village is a vibrant neighborhood with great walkability. The Sonder was in a great location, and the room was spacious. I was surprised there wasn't a kitchenette based on staying in other Sonders, but it was nice to have a fridge. Very modern building, and the luggage storage was easy.

No staff so this was N/A really. Room was large and smartly finished but shower was luke warm and a bit feeble. Air con just seemed to sit at 69F regardless of what we set it to. A shame really as these 2 points slightly let down an otherwise very good hotel.

Disappointing I stayed at the Sonder Hotel from July16-20, 2025. This location was located at 628 S. 5th Ave in Philadelphia, Pennsylvania. Unfortunately, the experience was disappointing. The room was musty, and I had to bat away gnats and flys the entire stay. The second floor was very humid compared to the other floors that I visited for comparison. This is probably the reason for the excessive number to gnats and flys that I had to compete with. With these varmints it was very hard to eat or have drinks in the room. When I arrived I could not gain access to the hotel. I begin to wonder if this was really a hotel. There was not access to the hotel unless you downloaded the SONDER app. When I downloaded the app I was prompted for the confirmation.The confirmation number I was using was incorrect. Fortunately, I maintenance person was beginning his work shift and allowed me access. Still trying to figure out where and how to check in was very confusing. Eventually, a person that was sitting in an office came out to assist me. She told me that the confirmation number that I was using was a third party confirmation number and that would not work. She found my reservation and provided me with a room. This room was not to my expectations. This room was smaller than my dormitory room back in 1983. This room had a bad odor coming from the refrigerator; the coffee maker brewed coffee grounds in the cups with every cup of coffee I made; the shower took 15 minutes to warm up to a warm temp.

Not having reception staff is a unique cost saving exercise. Not sure I like the idea of it, but everything seemed to go alright!