Sonder the Heid
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Sonder the Heid

325 North 13th Street, Philadelphia, Pennsylvania 19107, United States
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Amenities
Fitness Room
Wi-Fi in Public AreasFree
Front Desk with Limited Hours
Express Check-In and Check-Out
VIP Check-In Service
English
French
Spanish
All amenities
Property Description
Hand-painted murals and oversized industrial windows. Open floor plans and modern appliances. Once a former manufacturing plant, The Heid was designed with high ceilings and concrete flooring. Each space includes a Roku and in-suite laundry, perfect for a weekend or a year-long stay. Start your day with a coffee on the rooftop. Or stroll through The Rail Park, a nature walk set between soaring skyscrapers. The Callowhill neighborhood is a fusion of art galleries, factories, and live music. Stay for a little or stay for a lot, The Heid has what you want.
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8.7/10
Very Good
The hotel is relatively clean
All 24 reviews
Surroundings
Airport: Philadelphia International Airport
(19.9 km)
Train: Market East Station
(940m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Host

Studio Queen View

1 Queen bed
Non-smoking
Private Bathroom
24-Hour Hot Water
Tableware
Tea Table
Room Details
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15

Superior Two-Bedroom Apartment

Bedroom 1:1 Queen bed ● Bedroom 2:1 King bed ● Living Room:1 Sofa bed
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Towel
Room Details
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Two-Bedroom Apartment

1 Queen bed
Non-smoking
Private Bathroom
24-Hour Hot Water
Tableware
Tea Table
Room Details
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Queen Studio With Mobility Accessible Roll-in Shower

1 Queen bed
Non-smoking
Private Bathroom
24-Hour Hot Water
Tableware
Tea Table
Room Details
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Two-Bedroom Apartment

2 Double bed
Non-smoking
Private Bathroom
24-Hour Hot Water
Tableware
Tea Table
Room Details
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11

1 Bedroom Apartment, 1 Queen, Sofa Bed

1 Queen bed and 1 Sofa bed
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Towel
Room Details
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One-Bedroom Apartment With View

1 Queen bed
Non-smoking
Private Bathroom
24-Hour Hot Water
Tableware
Tea Table
Room Details
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9

Superior, 1 Bedroom Apartment, 1 King, Sofa Bed

1 King bed and 1 Sofa bed
Air Conditioning
Private Bathroom
Refrigerator
Towel
Room Details
Check Availability

One-Bedroom Apartment With View

1 Queen bed and 1 Sofa bed
Non-smoking
Private Bathroom
24-Hour Hot Water
Tableware
Tea Table
Room Details
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Guest Reviews

8.7/10
Very Good
24 reviews
  • Cleanliness8.7
  • Amenities8.7
  • Location8.7
  • Service8.7
Average for similar properties in Philadelphia
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Review summary
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Cleanliness: Multiple reviewers highlighted the cleanliness of the accommodations, including well-maintained bathrooms with quality toiletries and overall tidy spaces. The absence of strong odors and regular upkeep were frequently noted as positive aspects.(based on 1 review)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 26, 2025
We booked a double room for one night with a pull-out sofa. The apartment is spacious with large open areas. The kitchen is extremely well equipped with a fridge, dishwasher, coffee machine, and oven. The bedrooms are roomy and separated from each other, which is very convenient. The living room has the pull-out sofa, which unfortunately is uncomfortable as the springs stick out. The location is excellent, with everything within easy reach. The price is fair and reasonable for the area.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
September 29, 2025
酒店比較乾淨
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 13, 2025
Not for us! We knew that it would be a contemporary factory experience. However, it was not sleek and clean. It was more old and concrete. The largest complaint was that the bed was almost on the floor. It only came up to my knee. And the rug underneath the floor was absolutely filthy. Everything else was concrete floor. But it felt very dirty to sleep so close to a filthy rug. You knew your blankets were going to rub up against it and then on you. The kitchen and bathroom were clean but no attention to detail. There were no side tables or lamps so you had to charge your phones at a table across the room. There were plenty of drawers for your clothes, but no hangers to hang anything. There was a washer and dryer and iron and ironing board. There was a full refrigerator in the kitchen and nice soap and lotion in the bathroom. You have to pay for your parking, which is pretty normal for anywhere you stay downtown. But it was confusing coming in at night knowing where to park. They did not give us any recommendations. Thankfully, when we went into the lobby, the security man at the front gave us a good recommendation for the cheapest garage, which was about $25 a night. There was also free parking on the street behind us and we got one of those spots two out of the four nights.
P‍a‍s‍s‍p‍o‍r‍t‍3‍7‍9‍5‍2‍2‍1‍6‍8‍1‍5
August 28, 2025
We stayed for 4 nights. It’s a nice concept and a good looking industrial repurposing but it’s let down badly by awful noise issues. The walls are wafer thin and it feels like your neighbours are sitting on the end of your bed. The sound transfer is so clear it’s like they have shower curtains for walls. And the air conditioning system is a disaster at night with so much clanging, banging and knocking sounds directly above the bed. The ear plugs provided on the bedside tables are essential but still inadequate. The staff are all lovely but there’s no housekeeping, no physical keys, no restaurant so you kind of wonder why they are even there. If this is what Sonder properties are all about, we’ll pass. Given the noise issues through walls and from the a/c we don’t recommend and won’t be returning.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 29, 2025
Had high hopes but very disappointed. The self service concepty is great as a concept but it requires that help musty be available if needed and that basic principles of accommodation be steadfast and fair. Wifi was promised yet not accessible for 24 hours. There MUST be a solution to deliveries (fineprint alone is not acceptable). Your clients are local regional and international and the same excat rules cannot apply. International guests also order items for delivery. I will not recoomend this place or the Sonder brnad going forward
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 2, 2025
Beautiful place, close to the Franklin music Hall and Reading Terminal. Staff very helpful, place clean, well furnished. Only complaint was the mattress was old & too soft, but new, good quality sheets. Some street noise but ear plugs provided
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 9, 2025
The amenities, room, staff were excellent. Location is fine, only 10 minutes from downtown on foot - the neighbourhood itself is quiet but has stores. Checking in and out was smooth. Luggage storage was very helpful. Why poor? Our bedroom backed onto the neighbours' living room. At midnight: they watched Rocky, and sang along. They rang their friends, and described the weather. They banged every cupboard door, dropped everything on the floor, and generally did their best to keep us awake till pass midnight. Security went up 5 times to ask them to quiet down. Sonder rang them. The manager spoke to them. They still did it again. Since we were in Philadelphia for a conference beginning at 8am, this was not ideal. Sonder provides a noise machine and earplugs but it still wasn't enough (I may as well have been watching the TV with them). I think if you are going to separate rooms with a thin dry wall, then you need to be really explicit to guests about quiet time(s).
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 14, 2024
The stay was great. The employees were wonderful with exception one. It was a Thursday morning 10/3/24. The big fella up front was a real ****. Wasn't the greatest listener. Ended conversation with him quickly. He had the WORST cust rep ever

Services & Amenities

Fitness Room
More Amenities
Internet
Parking
Front desk services
Languages spoken
Public areas
Health & wellness
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 16:00
Check-out: Before 11:00

Front desk hours: [Mon-Sun]08:00–22:00

Self check-in: Contact the property for the access code

The property will provide check-in details after booking

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$400.00 (approx. £302.77) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Legal information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property host

Marriott

About this property

Hand-painted murals and oversized industrial windows. Open floor plans and modern appliances. Once a former manufacturing plant, The Heid was designed with high ceilings and concrete flooring. Each space includes a Roku and in-suite laundry, perfect for a weekend or a year-long stay. Start your day with a coffee on the rooftop. Or stroll through The Rail Park, a nature walk set between soaring skyscrapers. The Callowhill neighborhood is a fusion of art galleries, factories, and live music. Stay for a little or stay for a lot, The Heid has what you want.
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Frequently Asked Questions

What landmarks are close to Sonder the Heid?

Nearby attractions to Sonder the Heid include Pennsylvania Convention Center, only 470m from your search (straight-line distance) away.

Does Sonder the Heid provide breakfast?

No, Sonder the Heid does not include breakfast. You can find nearby restaurants and cafés that serve breakfast.

Are pets allowed at Sonder the Heid?

No, pets are not allowed at Sonder the Heid.

What are the check-in and check-out times at Sonder the Heid?

Check-in at Sonder the Heid is from 16:00 and check-out is by 11:00.

Which airport is closest to Sonder the Heid?

The nearest airport is Philadelphia International Airport, just about 17 mins from hotel by car (19.9 km) away.

How much does it cost to stay at Sonder the Heid?

Prices at Sonder the Heid may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

About This Property

Nearest AirportPhiladelphia International Airport
Distance to Airport20.47KM
Nearest Train StationMarket East Station
Distance to Train Station0.94KM
Hotel Star Rating3