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Excellent customer service experience with front desk even when having issues went above and beyond to accommodate would definitely love to come back.

The design of the hotel is trendy, the breakfast is rich, the bar is average, and there is a place to charge mobile phones and computers for free in the lobby. The hotel is in the city center, suitable for city walks at night. The hotel is two steps away from the Pennsylvania Convention Center.

The hotel is next to the City Hall! Opposite is the cinema ~ There seemed to be many celebrities coming and going in the evening bar activities haha ​​~ There was a handsome middle-aged man at the front desk who had lived in China for 6 years. He spoke great Chinese and checked in in Chinese 😎 The bed in the room was very comfortable!

The location of the hotel is located in the city center. It is very convenient for eating, shopping, and going to the main check-in locations. You can walk to the city hall and other places in a few minutes. Diagonally across from the hotel is the reading market. Communicate with the hotel front desk in advance to delay check-out, and the service staff responded in a timely manner, extending it by an hour and a half, a very good service experience.

This Four Seasons is located in a newly built high-rise in the center of Philadelphia. It should be the most fashionable one in the area. The Four Seasons service is online, so there is no need to worry. The lobby is on the 60th floor, with a panoramic view of the city, and the rooms are below.

There is a shuttle bus to the airport, 20 minutes. Free coffee, computers and printers are available in the lobby. Very close to the airport. But going to the city is far away, driving for about 30 minutes

The breakfast room is beautiful. The front desk service is very good and very serious. I changed my change once, but I didn't expect to be so serious: there are banknotes of various denominations and they are neatly placed, which is not easy!

The location of the hotel is very good. On the left hand side is the town hall. On the right side, a few streets are the Independence Palace. The opposite is Marriott. There are delicious coffee and bread downstairs. It is very convenient to eat and go shopping.

Was celebrating my brother's birthday. Fran in reservations took note of the special occasion, so a card and a banner were placed in room prior to us checking in. It's the little things that count and it put a smile on my bro's birthday. Well appointed room. Bed was very comfortable, shower pressure was nice. Front desk who checked us in was just going through the motions, doesn't know how the metro works and has a dirty jacket. F&B /IRD isn't fully restored but we're still in post COVID world so not unexpected. This is a 3/3.5 star hotel, and assuming i am grading within that scale, i would give it a 4 overall.

The newest hotel in the University City, with new facilities but small rooms, and good service (we sent a refrigerator in, although we didn't bring it with us, but it was delivered quickly when we asked for it). There is streetparking nearby which is very convenient. In the middle of upenn campus.