Times Hotel at Bassac Lane Reviews

Response from Property: Dear Guest, thank you for sharing your feedback following your stay at Times Hotel at Bassac Lane. We sincerely appreciate your kind recognition of our friendly staff, and we are equally concerned to learn of the issues you encountered with the shower, mould condition, and the broken door lock. Please accept our sincere apologies for the inconvenience, discomfort, and lack of security this caused during your stay. This experience is far below the standard we aim to provide, and your comments have been taken very seriously. We will continue to improve our overall room condition and guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back under better circumstances.

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and sharing your experience. We appreciate your recognition of our front desk team’s helpfulness and courteous service. We sincerely apologize for the disturbance from noise at night and for the lack of cleanliness you experienced. Your comments are important to us, and we will work to improve these areas so that your stay can be more comfortable and relaxing. We are glad that, overall, the value you received met your expectations, and we look forward to welcoming you back for a better experience.

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and sharing your experience. We are truly sorry that your stay was affected by the air-conditioning not cooling as expected and that you encountered an issue with cockroaches. Your feedback is important to us, and we will review the related areas to ensure a more comfortable and hygienic environment for all guests. We appreciate your understanding and hope to have the opportunity to welcome you back and provide you with a significantly improved stay.

Response from Property: Dear Guest, thank you for sharing your experience with us. We appreciate your feedback that the room and the view from the window met your expectations. At the same time, we sincerely apologize that the overall look of the hotel may differ from what was shown in the photos. We will review your comments to better align our presentation with the actual guest experience. We hope to have the opportunity to welcome you back for an even more comfortable stay at Times Hotel at Bassac Lane.

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and for sharing your kind feedback. We are delighted to know that you loved your stay and enjoyed the cool, relaxing, and comfortable atmosphere of the hotel. It is very rewarding for us to learn that you had such a pleasant time with us. Your recognition is sincerely appreciated and serves as great encouragement to our team. We look forward to welcoming you back for another enjoyable stay in the future.

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and for sharing your feedback. We appreciate your kind comments regarding our location and the friendliness of our staff. At the same time, we sincerely apologize for the issues you encountered with the air conditioning and the unpleasant smell in the room, which clearly affected your stay. Your comments have been taken very seriously, and we will continue to improve our overall room condition and guest experience. Thank you again for your candid review. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.

Response from Property: Dear Guest, thank you for sharing your feedback regarding your stay at Times Hotel at Bassac Lane. We sincerely apologize for the disturbing air-conditioning noise, the lack of daily room makeup, and the poor condition of the amenities and towels. We also regret that our overall management did not meet your expectations. Your comments are taken very seriously, and we will continue to improve our service standards and guest experience. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and for sharing your feedback. We are pleased to know you had a generally pleasant stay and appreciated the cleanliness of the room, its comfort, our helpful staff, and the convenient location. We also value your comments on the areas that could be improved, and we will continue to refine our overall guest experience. We sincerely look forward to welcoming you again.

Response from Property: Dear Guest,Thank you so much for your review! We are thrilled that you loved our location and found it so convenient for exploring. Being just a short walk from Bassac Lane is definitely a guest favorite. We hope to welcome you back on your next trip!"Best regards,Times Hotel Management

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and for sharing your feedback. We are pleased to know that our convenient location added value to your stay. Your recognition is greatly appreciated and serves as an encouragement to us. We sincerely look forward to welcoming you again in the future.

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and for sharing your positive feedback. We are delighted to know that our convenient location, as well as the courteous and professional service provided by our team, contributed to an enjoyable stay. It is especially encouraging to learn that your needs, including extra amenities, towels, and cleaning support, were attended to promptly and thoughtfully. Your recognition is greatly appreciated and will be shared with our staff as encouragement. We sincerely look forward to welcoming you back again in the future.

Response from Property: Dear Valuable Guest,Thank you for the wonderful review! We thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future. Best regards, Times Hotel Management

Response from Property: Dear Andy, Thank you for your review. Greatly appreciated. With regards to the facilities, we have apologized for the inconvenience caused. Rest assured that we have a regular comprehensive maintenance and cleanliness service program for our facilities. Nevertheless, we will keep striving for further improvement. Once again, we sincerely apologized for the inconvenience. Best Regards, Times Hotel Management

Response from Property: Dear Guest, thank you for choosing Times Hotel at Bassac Lane and for sharing your kind feedback. We are delighted to know that you found our location excellent and that your overall stay experience was smooth and enjoyable. Your recognition is a great encouragement to our team. We sincerely appreciate your support and look forward to welcoming you again for another pleasant stay.