Empire House, Phnom Penh Reviews

Response from Property: Dear Valued Guest,Thank you very much for your perfect score and for sharing such kind feedback. We are truly delighted to know that you were fully satisfied with your stay and that our service, cleanliness, and amenities met your expectations. Your appreciation motivates our team to continue delivering the best hospitality to every guest.It is always our pleasure to ensure that your stay is both comfortable and enjoyable. Knowing that you found everything outstanding gives us great encouragement to maintain our high standards and keep improving where possible.Once again, thank you for choosing Empire House. We sincerely hope to welcome you back again soon for another pleasant and memorable stay with us.

Response from Property: Thank you very much for your wonderful review and perfect score. We are very happy to know that you had an excellent stay at Empire House and found our location convenient. Your kind mention of our front desk staff’s English communication and service is greatly appreciated.We are delighted that you enjoyed the overall experience and felt comfortable during your time with us. Our team always strives to provide a welcoming atmosphere and ensure every guest has a pleasant and hassle-free stay.We truly appreciate your support and your kind feedback. It was our pleasure to host you, and we look forward to welcoming you back again soon for another enjoyable stay at Empire House.

Response from Property: Thank you very much for your outstanding 10 out of 10 rating and wonderful feedback. We are very happy to know that you enjoyed your stay and found our location convenient, close to entertainment areas, and offering great value.Your kind words mean a lot to us and truly motivate our team to continue providing a comfortable and welcoming experience for every guest.We sincerely look forward to welcoming you back to Empire House again soon for another enjoyable stay in Phnom Penh.

Response from Property: Dear Wolf98,Thank you very much for your outstanding review and perfect rating. We are delighted to know that you were satisfied with the cleanliness, amenities, and convenient location of Empire House. It is wonderful to hear that your friend had a pleasant experience during the stay.We truly appreciate your effort in booking with us and sharing such positive feedback. Comments like yours encourage our team to continue maintaining the quality and comfort we strive to provide to every guest.Thank you once again for choosing Empire House. We look forward to welcoming you or your friends back in the future for another enjoyable stay.

Response from Property: Thank you very much Edgar for your wonderful review and perfect score. We are delighted to hear that you enjoyed your stay and found the check-in process easy, the location convenient, and the room very clean and comfortable. Your satisfaction means a great deal to us.Our team always works hard to ensure that every guest feels welcome and at ease, so your kind words are truly rewarding. Knowing that you had such a positive experience encourages us to continue providing the best possible service.We sincerely appreciate your support and look forward to hosting you again in the future. Whenever you return to Phnom Penh, Empire House will be ready to welcome you back with the same hospitality.

Response from Property: Thank you very much for your review. We are delighted to hear that you found Empire House to be a budget-friendly option and appreciated the value we offer. Providing free Wi-Fi and essential toiletries is part of our effort to make our guests’ stay as comfortable and convenient as possible.Our location, while slightly away from the main riverside tourist hub, allows guests to enjoy a quieter atmosphere while remaining within easy reach of the city's attractions. We aim to provide a practical base for exploring Phnom Penh without straining your budget.We truly value your feedback and are glad you found Empire House to be a suitable choice for budget-conscious travelers. We look forward to welcoming you again and hope to continue exceeding your expectations with our affordable offerings and dedicated service.

Response from Property: Dear Min Thu,Thank you very much for taking the time to share your feedback. We are truly grateful for your kind comments on our clean rooms and budget-friendly rates. Your perfect score for cleanliness and positive remark on our service mean a great deal to our team.We are sorry to hear that the noise from the nearby school affected your experience. Please allow us to sincerely apologize for the inconvenience this may have caused. While we do our best to provide a peaceful environment, we understand that noise sensitivity is important and we are currently exploring ways to improve sound insulation for a better guest experience.We appreciate your balanced review and will use your feedback to make meaningful improvements. Should you decide to stay with us again, we will be more than happy to assign a room located on the quieter side of the property to ensure a more comfortable stay.

Response from Property: Thank you very much for your kind review and for rating us 8.5 overall. We are pleased to hear that you found Empire House a great choice for transit stays in Phnom Penh. Your recognition of our convenient location and accessibility means a lot to us.Our team always aims to provide comfortable and affordable accommodation, especially for travelers seeking a simple and pleasant stay between trips. It is encouraging to know that our efforts met your expectations.We truly appreciate your support and recommendation. We look forward to welcoming you again whenever your travels bring you back to Phnom Penh.

Response from Property: Dear Riog N,Thank you for sharing your feedback about your recent stay with us at Empire House. We appreciate your honest comments and are glad to know that you found our place suitable for budget travel and convenient for those who wish to stay near the city center.We also truly appreciate that you came back to stay with us again after just one week and chose to spend another week at Empire House. We sincerely apologize for the inconvenience caused by the bed condition and the smell in your room. Your feedback has been shared with our housekeeping and maintenance teams to ensure this issue is properly improved.We are grateful for your continued trust and support, and we hope to welcome you again in the future with an even more comfortable stay experience. Thank you once again for choosing Empire House.

Response from Property: Dear Guest,We are very sorry to read your review and sincerely apologize for the unpleasant experience you described. Cleanliness is one of our top priorities, and we take any report of pests extremely seriously. If you had informed our 24-hour front desk during your stay, we would have immediately arranged a new room for you. Our housekeeping team has also rechecked the entire floor and contacted professional pest control to ensure that such an issue is completely resolved.Regarding your comments about the air conditioning and noise, we will inspect the unit in that specific room and reinforce the window insulation to improve guest comfort. We truly regret that your stay did not reflect our usual standards, and we thank you for bringing these matters to our attention so we can take corrective action.

Response from Property: Dear Guest,Thank you very much for sharing your feedback and for choosing to stay with us. We are pleased to know that you found our room spacious and comfortable, and that the strong and consistent water supply met your expectations. It is wonderful to hear that you appreciated the peaceful atmosphere suitable for solo travellers.We also appreciate your fair overall rating and will continue working to improve the amenities and service to make your next visit even more satisfying. Your comments are valuable to us, and we look forward to welcoming you again at Empire House.

Response from Property: Thank you very much for your recent stay with us and for taking the time to share your feedback. We are very pleased to hear that you found our location convenient and appreciated the quick access to nearby city attractions. Your comment that our place is good for an overnight stay is valued and will help future guests.We are grateful for the positive scores on service and surroundings. Our team always strives to provide warm and attentive service, and it is rewarding to know that our efforts made a difference during your stay. We also take note of your ratings for cleanliness and amenities, and we will continue to work on improving these areas to provide an even more comfortable experience.If there is anything you feel we could have done better, we would truly appreciate any additional comments. Your review helps us grow and improve, and we look forward to the chance to welcome you again in the future for a longer or equally convenient stay.

Response from Property: Dear Martin,Thank you for sharing your feedback and for staying with us. We are glad to know that you appreciated the basic comfort and facilities of our Budget Double Room, including the lift and in-room amenities. Your comments help us better explain the differences between our room types for future guests.For your next visit, we would recommend our Deluxe Double Room, which comes with additional features such as a coffee set and refrigerator, offering extra comfort for just a small price difference. Many guests find this option more convenient and enjoyable during their stay.We appreciate your time in leaving a review and hope to have the opportunity to welcome you again with an even better experience.Warm regards,Empire House Management

Response from Property: Dear Guest,Thank you for your thoughtful and encouraging feedback. We are very pleased to hear that you found Empire House to be a wonderful place to stay and that our rooms provided the comfort and relaxation you were looking for. Your recognition of our cleanliness, spaciousness, and overall atmosphere means a great deal to us.We are also glad that our location added to the convenience of your visit, offering both accessibility to city attractions and a peaceful environment for rest. Knowing that you felt at home with us is the best compliment we could receive.It was our pleasure to host you, and we truly appreciate your kind words about the comfort, convenience, and value we provide. We look forward to welcoming you back again for another enjoyable stay at Empire House.Warm regards,Empire House Team