Empire House, Phnom Penh Reviews

Response from Property: Thank you for your wonderful feedback! We are delighted that our location near the Olympic Stadium and the convenience of transportation options made your journey around Phnom Penh smooth and enjoyable.It’s also great to hear that our friendly lobby staff left a positive impression. Providing accommodating service is what we strive for, and your kind words mean a lot to us.We look forward to welcoming you back on your next visit to Phnom Penh. Safe travels, and thank you once again!Best regards,

Response from Property: Thank you for choosing to stay with us again! We are thrilled to hear that our convenient location and helpful service brought you back for a second visit. It is always a pleasure to welcome returning guests, and we are glad that your experience with us continues to meet your expectations.We look forward to hosting you again in the future and providing you with the same great service that you have come to expect.Best regards,Empire House

Response from Property: Thank you for sharing your experience! We’re delighted that you enjoyed our prime location and that our friendly staff, particularly at the front desk, could assist you in English. Your positive feedback means a lot to us, and we’re thrilled that we could contribute to a comfortable stay. We look forward to welcoming you back to Empire House in the near future!

Response from Property: Thank you for sharing your feedback with us. We're delighted to hear that you found our front desk service accommodating and that you enjoyed a clean, comfortable room with effective air conditioning. Your proximity to the museum must have made exploring convenient!We apologize for any disturbance caused by morning noise and assure you that we continuously strive to minimize any inconvenience to our guests. Your comments are valuable to us as we work to enhance our guests' experiences.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to Phnom Penh.

Response from Property: Thank you for your feedback and for staying at Empire House. We are pleased to hear that you found our hotel nice and appreciated our good location.We apologize for the inconvenience caused by the lack of a kettle and coffee, as well as the small bathroom. We are happy to inform you that we have now updated our amenities, and every room will have a kettle. Regarding the coffee, it is not currently included in the room, but we will definitely take your suggestion into consideration while maintaining our affordable prices.Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,

Response from Property: Thank you for your kind review. We are thrilled to hear that you enjoyed your stay with us and found the price, location, and cleanliness to your satisfaction.We are especially glad that the elevator made your stay more convenient and comfortable. Your happiness means a lot to us, and we are delighted we could contribute to a pleasant experience for you.Looking forward to welcoming you back soon for another happy stay! 😊Warm regards,

Response from Property: Thank you for sharing your experience with us. We are delighted to hear that you had a nice stay at our hotel and that our staff could assist you with a room change to ensure your comfort. It is always our goal to provide a helpful and accommodating service to our guests, and we are glad we could make a difference during your stay.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back in the future!

Response from Property: Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay and found the room clean and comfortable. It's great to know that our air conditioning and WiFi met your needs.We take pride in our team, and your kind words about our staff's kindness and accommodating nature mean a lot to us. We always strive to provide excellent service to our guests.We hope to welcome you back soon for another enjoyable stay! If there is anything else you would like to share, please feel free to reach out. Safe travels!

Response from Property: Thank you so much for sharing your wonderful experience at Empire House! We are thrilled to hear that our hotel met your needs as a budget traveler and that you extended your stay due to the comfort and convenience of our location.Our team takes great pride in providing exceptional service, and it’s heartwarming to know that our front desk clerk could assist you with a charger port for your laptop. We believe in going the extra mile to ensure our guests have a pleasant and hassle-free stay.It is also fantastic to hear that our cleaning staff left a positive impression with their service and great attitude. We are committed to maintaining a clean and welcoming environment for all our guests.Thank you for recommending Empire House to fellow travelers looking for a place near the city center in Phnom Penh. We look forward to welcoming you back on your next visit. If there is anything more we can do to enhance your stay, please let us know.Best regards,

Response from Property: Thank you for your review. We're glad you found our hotel's clean rooms to be of good value. We're committed to maintaining competitive prices while upholding high standards.If you have any further feedback or if there's anything we can assist you with, please feel free to reach out. We look forward to welcoming you back soon.

Response from Property: Thank you for sharing your thoughts. We deeply value guest feedback and use it to improve our services.Regarding the closet, as mentioned in the room description, only our Deluxe Double Room is equipped with a closet. Unfortunately, that room was occupied by a long-term guest during your stay. However, if having a closet is a priority for you, we can always arrange one for your convenience upon request. Guest comfort is always our top priority.As for the room cleanliness, we are sorry to hear that it did not meet your expectations. If you had shared your concerns with us during your stay, we would have gladly cleaned the room again or even arranged a new one for you. It is unfortunate that we were not informed, as we would have addressed the issue immediately.We also want to express our gratitude for rating us highly for our location and service. Your positive acknowledgment means a lot to us. We hope to have the opportunity to host you again in the future, ensuring an even better experience.

Response from Property: Thank you for taking the time to share your feedback with us. We are glad to hear that you found everything okay during your stay. Your comments are important to us, and we appreciate your input regarding our clean systems.We understand the importance of maintaining and updating our systems to ensure the highest standards of cleanliness and efficiency. Rest assured, we are actively working on improvements and will take your feedback into account as we make these updates.If you have any more suggestions or if there is anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back and providing you with an even better stay in the future.Best regards,

Response from Property: We're delighted you had an enjoyable stay at Empire House; it was a pleasure to have you here.We look forward to welcoming you back soon!Kind regards,Empire House

Response from Property: Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found your stay at our hotel to be basic, comfortable, and clean. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we were able to meet your expectations in this regard.We are also pleased to learn that you found the price to be excellent and that you felt value for your money. Providing affordable accommodations while maintaining high standards of quality is something we take great pride in.It's wonderful to hear that you enjoyed the hotel's location, especially its proximity to the markets and the convenience for your early morning runs at the stadium. We strive to offer a convenient and accessible setting for our guests to explore and enjoy the surrounding area.Your suggestions regarding having a fan in the room and providing water for refilling bottles are greatly appreciated. We will definitely take them into consideration as we continuously strive to enhance the guest experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another comfortable stay in the future.Warm regards,Empire House