Okay Palace Hotel Reviews

Response from Property: Dear Guest, Thank you very much for choosing our hotel and for sharing such a positive review. We are delighted to hear that you found the service thoughtful and attentive, and that the team’s care made your stay more pleasant. It is also wonderful to know you appreciated your spacious, clean room—these are key elements of the experience we strive to deliver.We are glad you enjoyed our location as well. The hotel sits on a quiet street just off the main road, offering a calm environment while still being conveniently close to convenience stores, supermarkets, and a variety of restaurants. We are especially pleased that you found it ideal as a base for exploring Phnom Penh, with the Royal Palace within easy walking distance.We sincerely look forward to welcoming you back for another comfortable stay.Thank youBest regardsChulsa Receptionist Team

Response from Property: Dear Mr. Vellingiri,Thank you for sharing your experience at Okay Palace Hotel. We are pleased to hear that you appreciated our convenient riverside location, with many attractions within easy walking distance or a short tuk-tuk ride. We are also glad that our English-speaking team provided friendly and attentive service, and that you found your room spacious, clean, and comfortable. Regarding the noise outside early in the morning, we sincerely understand how this could affect a good night’s rest. We will continue improving our efforts to ensure a more peaceful environment for all guests. We truly appreciate your recommendation and hope to welcome you back again soon.Warm regardsChulsa Receptionist Team

Response from Property: Dear Ms./Mr. Oleg Stepanov ,Thank you for sharing your feedback! We’re delighted to hear you enjoyed our central location, room cleanliness, and spacious bathroom.We also appreciate you bringing the room lighting and outlet availability to our attention. We are actively evaluating room upgrades to improve lighting and add convenient charging points for our guests. We hope to welcome you back again soon for an even better stay!Warm regards,Chulsa Receptionist Team

Response from Property: Dear Guest, thank you for sharing your experience. We appreciate your kind remarks about the cleanliness of the room and the comfort it provides, especially the two cooling options with air conditioning and a ceiling fan. We are also pleased to hear that, considering the price, your stay met your expectations. Regarding your request for a higher floor, we sincerely apologize that we were unable to accommodate it on this occasion. We will continue working to improve our ability to fulfill guests’ preferences whenever possible. It is also encouraging to know that our receptionist left a positive impression through their accommodating assistance. We hope to welcome you back for another comfortable stay in the future.Warm RegardsChulsa Receptionist Team

Response from Property: Dear Ms. Ильфат Каримов, Thank you for choosing Okay Palace Hotel and for sharing your experience. We appreciate your positive comments about the convenient location near local cafés, massage services, and the Royal Palace, as well as the enjoyable breakfast you described as a buffet at the neighboring hotel.At the same time, we sincerely apologize that your arrival felt a little gloomy due to the narrow alley at night, and that the room’s lighting and the limited number of power outlets did not fully meet your expectations. We also thank you for noting that the air conditioning and plumbing were functioning properly.Your feedback is valuable to us, and we will continue working to improve the overall comfort and in-room convenience, so that future stays can be as smooth and pleasant as possible. We hope to have the opportunity to welcome you back again.Warm RegardsChulsa Receptionist Team

Response from Property: Dear Guest, thank you for choosing Okay Palace Hotel and for sharing your continued experience with us. We are delighted to hear that your stays have always met your complete satisfaction and that our team consistently provided helpful, friendly service. We truly appreciate your recognition and look forward to welcoming you back again soon.Best regardsChulsa Receptionist Team

Response from Property: Dear Guest, Thank you for choosing Okay Palace Hotel and sharing your experience. We are glad you enjoyed our central location and the care from our team, and that you found the rooms more spacious than many others in Asia. We sincerely apologize for the issues you mentioned regarding the shower and the refrigerator. We also take note of your concern about feeling uneasy at night in the alley area, and we will work to improve the overall comfort and safety for all our guests. Overall, we appreciate your recommendation and hope to welcome you back.Best regardsChulsa Receptionist Team

Response from Property: Dear Guest, Thank you for sharing your feedback regarding your stay at Okay Palace Hotel. We sincerely apologize that your arrival and in-room experience did not meet expectations, including the concerns you raised about the check-in preparation, key card arrangements, and the lighting conditions in both the room and lobby. We understand how these issues can significantly affect comfort and peace of mind, particularly when traveling late with family.Your comments have been noted with urgency, and we will use them to strengthen our service standards and improve the overall guest experience. We appreciate your candor, and we hope you will consider giving us another opportunity to provide the attentive and well-prepared stay you expected.Best regardsChulsa Receptionist Team