01 Đường Võ Thị Sáu, TT, Duong Dong, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
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Seashells Phu Quoc Hotel & Spa Guest Reviews
4.5/5
Great
735 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(735)
Positive reviews(713)
Reviews with photos/video(376)
Delicious breakfast(148)
Great swimming pool(126)
Offers pick-up/drop-offs(82)
Nice sea view(75)
Close to airport(52)
Has an infinity pool(46)
Delicious buffet(21)
Clean pool(13)
Negative reviews(22)
Yan Jye
Classic City View King Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Great service and breakfast bar 👍❤️
Free transfer from airport and hotel 🚗
Easy to access and convenient for night market and seaside 🌼
Response from Property: Dear Ms Yan Jye, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Tameren
Classic Ocean View King Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 4, 2024
My stay started off with a bumpy start. With a few things going wrongs but the staff and management were amazing and tried their best to accommodate my needs. Everyone is friendly and helpful and the location is amazing. The food is delicious and the breakfast caters for everyone. There is also a great seafood bbq buffet as well as a band that are really good. Staff are super friendly and ready to help you with anything. At the end I ended up having an awesome trip and would definitely stay here again.
Response from Property: Dear Ms Tamaren, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Anonymous User
Classic City View King Room
Stayed in Sep 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Room is very nice, spacious and well-decorated. Location is convenient as it’s close to night market and a lot of restaurants. Easy to reach anywhere on the island as hotel is in the middle of everything. Beach is just ok, decent enough for a quick dip but doesn’t have the wow factor, not ideal for travelers who love sunbathing.
94088
Premium Ocean View Twin Room
Stayed in Sep 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Good, staff can speak English, and are patient to wait for your Google translator if they can’t. Just remember to keep the balcony door closed if you are facing the ocean so that the aircon doesn’t leak in the room and moist the entire floor in the room due to some scientific pressure from the ocean that I can’t put into words. Bed is comfortable for the price too. And appreciate the retractable screen between the toilet and the room for some privacy for the ocean view room.
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Jun Di
Classic City View Twin Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Staffs are great, good spread of breakfast. They have a very large pool. Booked a sea view room and the view is astonishing. Will definitely come back again!
Response from Property: Dear Mr/Ms Jun Di, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Jacob
Classic City View Twin Room
Stayed in Oct 2024
Travel with friends
12 review
4.5/5
Great
Posted on Oct 28, 2024
Overall ok. Breakfast many choices and check in check out fast
Response from Property: Dear Mr Jacob, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Siviwe
Classic City View King Room
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Amazing stuff location amenities. Looking forward to coming back
Response from Property: Dear Ms Sisiwe, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Krittaporn
Classic City View King Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Im in love with the hotel! Really nice view and nice breakfast and free shuttle bus from airport also good location! Friendly staff. So so much love it! Definitely going back again!
Response from Property: Dear Ms Krittaporn, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
WP Sung
Premium Ocean View King Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 3, 2024
1 Carol restaurant service good. Staff have Nice smile.
2 Room service made room clean.
3 If they provide the 750ml water instead of small bottleis better.
4 Spa sevice close 4pm, we can not join the free service. Spa should extend to 10pm.
5 hotel location good.
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback. I do however take your comments in consideration. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely, General Manager.
Kimmy
Classic City View King Room
Stayed in Jun 2024
Couples
3 review
4.5/5
Great
Posted on Jun 28, 2024
Nice location, very clean room and lots of choices on breakfast buffet. It would be better if the swimming pool bigger
Response from Property: Dear Ms Kimmy, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I do however take your comments in consideration. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,General Manager.
Kinki Huang
Classic Ocean View Twin Room
Stayed in Jun 2024
Travel with friends
20 review
5.0/5
Outstanding
Posted on Jun 20, 2024
In love with this hotel, love the room, love the beach, love the breakfast, love their service. Definitely will come back here to stay.
Response from Property: Dear Ms Kinki Huang, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc. It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.
AlvinOng
Classic Ocean View King Room
Stayed in Jun 2024
Couples
47 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Is a beautiful hotel next to the beach. All the staff are friendly. Thanks to the guest relation officer- Haiah. that we get to know to take public bus to many places. Also during day when it’s raining, She helped us get a taxi to the cable car station.
The room is clean and comfortable. Breakfast has a good spread. Bus stop is just outside the hotel.
Seafood buffet has a band from Philippines whom belt out numerous beautiful songs.
Highly recommend this hotel.
Response from Property: Dear Mr AlvinOng, Sunny greetings from Seashells Phu Quoc Hotel & Spa and we are very pleased about your nice words and that you have enjoyed a wonderful time at our hotel.The whole team is delighted to hear that you thoroughly enjoyed your time with us and in particular the delicious breakfast, our facilities and the friendly service offered by the team.It would be great to have the chance to welcome you back again and in the meantime we thank you once again for visiting us at Seashells Phu Quoc Hotel & Spa.With warmest regards,General Manager.
Yee ching
Classic City View King Room
Stayed in Jun 2024
Couples
1 review
2.7/5
Posted on Jun 16, 2024
Not clean bed so make me have allergies.
My boyfriend ate the buffet and got serious stomachache which requires us to stay in the hotel for whole day and went to the hospital once arrived hk
However, the location and service is quite good
Still, not satisfying because my boyfriend is really sick and I also got fever…. The air conditioner is not working. So hot!
Response from Property: Dear Ms Yee ching, Thank you for choosing Seashells Hotel for your holiday and for sharing your experience with us.Based on your review, we are delighted that you find the location and the service of the hotel quite good. It was unfortunate that we were not aware of your allergies to extend our immediate support and regarding food issues, whether guests ate food inside or outside the hotel, we take them seriously. We have our Guest Relations Team to assist with booking medical appointment to nearby international clinic for professional check up and to do proper investigation with alleged food poisoning. After reading your review, our Kitchen & Restaurant Team have done proper procedures to doublecheck and investigate what happened but we have not received one complaint on food poisoning within hotel in the passed weeks. Let us end by thanking you for your constructive review and feedback and we do hope to have the opportunity to welcome you again, so that we can provide a better experience. With warmest regards, General Manager.
Anonymous User
Classic City View King Room
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 15, 2024
I am very happy with the services. Toilet flush not working very well on the first & second day, but after the call, they came very quick to fixed the problem.
Will definitely go back again
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Guest User
Classic City View King Room
Stayed in May 2024
Solo travellers
45 review
4.5/5
Great
Posted on May 24, 2024
Check in was smooth and greet by someone when i reach earlier than their check in time. Room is spacious and clean. Breakfast was good with many options. Location is good as its very near to the night market.