Premier Residences Phu Quoc Emerald Bay Managed by Accor Reviews

Response from Property: XIn Chào Mammy Cat,Thank you so much for your kind review!We’re thrilled to hear that you found our front desk team friendly, helpful, and easy to communicate with. We’re also glad you enjoyed the convenience of our free shuttle bus service around South Phu Quoc.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another great experience soon!Warm regards,

Response from Property: Xin Chào Chammie,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Premier Residences Phu Quoc Emerald Bay Managed by AccorSincerely, Premier Residences Team

Response from Property: Xin Chào 利記黃伯,Thank you for sharing your thoughts with us. We're glad to hear that you enjoyed our resort, the large swimming pool, and the beautiful beach. However, we sincerely apologize for the inconvenience caused by the broken bathroom lock. We understand how important it is to have everything in working order, especially when you're in a rush. Rest assured, we will address this issue with our maintenance team to ensure it doesn't happen again in the future.We also appreciate your feedback regarding the cleanliness of the beach. We are committed to maintaining a clean and pleasant environment, and we will work on improving our efforts in that area.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Best regards,

Response from Property: Xin Chào Levio,Thank you for taking the time to share such a detailed review. We’re glad to hear that you enjoyed the room layout, spacious balcony, and beachfront location. However, we sincerely apologize for the inconveniences you encountered during your stay.We regret that nearby construction caused disturbance during the day and are especially concerned to hear about the issue with bugs—this is certainly not the standard we aim to maintain, and we will have our housekeeping and pest control teams look into it immediately.We also truly apologize for the confusion and miscommunication around the daily activity booking. Your time and plans are valuable, and we understand how frustrating it must have been. We will be reviewing our internal coordination process to prevent such occurrences in the future.Thank you as well for your feedback about the restaurant payment policy—we understand the confusion and will work on clearer communication for our guests.Your comments regarding shuttle availability are noted as well, and we’ll look into how we can better manage capacity during peak times.We truly appreciate your honest feedback—it helps us improve. We hope to have a chance to welcome you back and provide a smoother, more enjoyable experience.Sincerely, Premier Residences Team

Response from Property: Xin Chào Lisawan,Thank you so much for your lovely review! We're absolutely thrilled to hear you enjoyed the beach, pool, and breakfast, and it means the world to us that you’d recommend our resort to your friends. We can’t wait to welcome you back for another wonderful stay!Sincerely, Premier Residences Team

Response from Property: Xin Chào Yu&YaiFamily,We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. It is always a pleasure to receive positive feedback and to learn that you had a great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Premier Residences Team

Response from Property: Xin Chào Crina.@2,We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. It is always a pleasure to receive positive feedback and to learn that you had a great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Premier Residences Team

Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear you had an excellent stay and enjoyed the breakfast. We look forward to welcoming you back again soon! Sincerely, Premier Residences Team

Response from Property: Xin Chào EmzTr,Thank you for your wonderful feedback! We're so glad to hear that you enjoyed your stay with us and that our staff, food, and resort met your expectations. It's always our goal to provide an exceptional experience for our guests, and we're thrilled that we were able to do so for you.We hope to welcome you back soon for another memorable stay!Best regards,

Response from Property: Xin Chào ADmitrii,Thank you so much for your lovely review! We're glad you enjoyed our convenient location and especially the beautiful beach with its soft white sand. It’s great to hear that the light breeze made your stay even more comfortable. We hope to welcome you back again soon for another relaxing getaway!Sincerely,Premier Residences Team

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the complimentary Kiss of the Sea show tickets — it's wonderful to know this added to your positive experience with us!We truly appreciate your loyalty as an Accor member. We're sorry to hear that the welcome drink voucher was not provided during your stay.Please note that all vouchers are now issued digitally. You can simply show the digital voucher at the outlet to redeem your welcome drink. We sincerely apologize for not explaining this clearly to you upon check-in.We hope to welcome you back soon for an even better experience.Warm regards,

Response from Property: Xin Chào Chu Family,Thank you for sharing your honest feedback. We’re very sorry to hear that your experience did not meet expectations, and we sincerely apologize for the inconveniences you encountered — from the long check-in wait and food quality to communication difficulties and room maintenance issues. We also regret the lack of available services like currency exchange, USB ports, and the unresponsiveness of housekeeping. Your comments are taken seriously, and we will share them with the relevant departments to work on improvements. We truly regret that your stay left you feeling disappointed and hope we have the chance to do better in the future.Sincerely,Premier Residences Team

Response from Property: Xin Chào Meli Red, Thank you for taking the time to share your feedback on your recent stay.We are delighted to hear that you enjoyed the resort's location and the beautiful beach. We also appreciate your positive comments on the room itself.We sincerely apologize for the housekeeping oversight during your stay. We understand how frustrating it can be to return to an unmade room after a long day, and we are truly sorry for this inconvenience. We are investigating this matter internally to prevent similar occurrences in the future.We also apologize for the wait time for your coffee at the beach restaurant. We strive to provide prompt service, and we will address this issue with our restaurant staff.We appreciate your feedback on the breakfast and hope you enjoyed your overall experience despite these shortcomings. We value your input and will use it to improve our services.We hope to have the opportunity to welcome you back to our resort in the future and provide you with a more enjoyable stay.Warm regards,

Response from Property: Xin Chào st19,Thank you for your feedback. We're sorry to hear that some aspects of your stay did not meet expectations. We sincerely apologize for the inconvenience regarding the pool features and the communication issues with our staff, as well as the lack of response to your email about the airport shuttle. We appreciate you highlighting the nearby local options like massage shops and food carts, which many guests enjoy. Your comments are important to us and will help improve our service. We hope to have the chance to better serve you in the future.Sincerely,Premier Residences Team