Movenpick Villas & Residences Phu Quoc

Movenpick Villas & Residences Phu Quoc Reviews

Movenpick Villas & Residences Phu Quoc

Ong Lang Beach Cua Duong Village, Cua Duong, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
Movenpick Villas & Residences Phu Quoc
Movenpick Villas & Residences Phu QuocMovenpick Villas & Residences Phu QuocMovenpick Villas & Residences Phu Quoc
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Movenpick Villas & Residences Phu Quoc Guest Reviews

4.3/5
Very Good
190 review
Verified reviews
Location4.2
Amenities4.4
Service4.3
Cleanliness4.4
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All reviews(190)
Positive reviews(180)
Reviews with photos/video(104)
Delicious breakfast(47)
Great swimming pool(34)
Loved the beach(23)
Delicious buffet(11)
Perfect for families(10)
Offers pick-up/drop-offs(8)
Well decorated(5)
Close to beach(5)
Negative reviews(10)
d(O.O)b
Three-Bedroom Villa With Lake View And Private Pool
Stayed in Dec 2024
Family
11 review
4.7/5
Amazing
Posted on Jan 31, 2025
The villa we stayed in was very nice overall. We had our private pool with a lake view which was lovely. We were able to add two extra beds inside the master bed room, which was good!
ChenZoe
Three-Bedroom Beach Front Villa With Private Pool
Stayed in Dec 2024
Family
1 review
2.0/5
Posted on Jan 25, 2025
Don’t expect too much about the hotel…..I had quite a bad experience there with my fam…even tho the hotel gives some little compensation…but it ruined my valued time with my fam during holidays… Door to the beach cannot be locked…they took off the door and started to drill the door in my room…we cannot get quiet moment for 1 hour.. And the water drain in the room was bad..3 ppl in the room cannot showering for too long…cuz it was flooding the whole toilet area after showering. Not to mention about the hot water system..it needs 20 mins gap in between of everyone’s shower to get hot water Last minute..I was quite pissed cuz all the door keys got invalid at 11:40am which I was about to enter my room and get luggage and check out… and when you go out you will see the cleaning cart at the front door of villa waiting for you before your check out time which blocked your way…and u have to walk on the grass…not the normal road… I appreciate their efforts to fix everything, but this is not expected for my trip and I feel very disappointed to choose this hotel with this price… Not recommended !
Kris Koo
Studio Direct Pool Access King Room With Balcony
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Jan 8, 2025
We booked a room that can straightly walked into the swimming pool from the garden which is super nice! The buffet breakfast is nice with a wide range of choices from Asian to Western style they both catered. The especially set up a counter for making different styles of eggs!! Sunny side up, over easy, scrambled and even egg Benedict! Just the location is not close to centre but taking Grab to night market was not expensive and there’s also buggy service for going to the nearest beach. Staff are nice and helpful, too. Overall we love our stay in this hotel.
Guest User
King Studio with Balcony and Sea View
Stayed in Nov 2024
Solo travellers
11 review
4.0/5
Very Good
Posted on Dec 19, 2024
location is far from city center, ride a bike for at least 17min to reach something to eat/buy, but quieter for relaxing within the resort. took a bit long for housekeeping to accommodate your request, normally 20 to 30 min.
DH_Kim
Twin Studio With Balcony And Sea View
Stayed in Nov 2024
Family
2 review
3.7/5
Posted on Dec 18, 2024
It was nice place for the family. However, the location is quite far from everything. Pity that amenities were not all available and had ti ask to bring more. Fortunately, the staff refilled all amenities quite soon. Children loves the chocolate hour and it is really a nice treat for the guests!
Guest User
King Studio with Balcony and Sea View
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 18, 2025
Great place for a family or couple gateway. Recommend to book sea view room
Guest User
King Studio With Balcony And Mountain View
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 16, 2024
good place to relaxing and spending vacation time with family and friends couples
Emerge
King Studio With Balcony And Mountain View
Stayed in Nov 2024
Couples
17 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Clean , staff was nice, good breakfast
jkim90058
Three-Bedroom Beach Front Villa With Private Pool
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Beachfront villa was a BIG 10...very comfortable, private, relaxing, memorable sunsets. Breakfast was good and service very attentive overall. We will return.
Response from Property: Dear Kim,Thank you for taking the time to provide us with a positive rating. Your feedback is greatly appreciated, and we hope your entire stay was enjoyable. Your insights help us understand what we're doing right and where we can further enhance our services. We are here to ensure that your next experience exceeds your expectations. Once again, thank you for choosing Movenpick. We look forward to welcoming you back again in the future.Sincerely,Linh PHAMGuest Relation Manager
Ching Yeung
King Studio With Balcony And Mountain View
Stayed in Jan 2025
Solo travellers
1 review
1.0/5
Posted on Feb 11, 2025
This was the worst resort I’ve ever stayed in, with the service being shockingly bad. The front desk staff were fine, but everyone else clearly had not received even a 5 minute hospitality briefing. To be clear, I don’t expect everyone in Vietnam to speak English. A lot of people in Japan’s hospitality industry don’t either, but they are rarely faulted. But those who didn’t here made no effort to find someone that does so that the problem could be solved, nor are they polite even in Vietnamese, with the poolboys being downright rude. The hardware is fine, but is beginning to show wear and tear after just 5 years. Definitely a bit tofu dreg. If you want the authentic local experience, you could considering staying at a fishing village or airbnb. But don’t come to Movenpick and pay international prices for that.
Sora Jones
King Studio with Balcony and Sea View
Stayed in Dec 2024
Couples
2 review
3.7/5
Posted on Feb 2, 2025
It was a good experience however it overpriced when we stayed there since we booked during ***** new year holiday. However, the bathroom/ toliet had a odd oder when we arrived. It smelled like a sewer…. Besides that, the room was clean. Bathroom was nice, besidr thr smell. It was odd that their eas no mini bar / snacks for this price point. Beach and pool were good too. Getting a grab taxi was quite difficult though, but thr hotel does provide taxis. Food was also good too. Also there is free airport shuttle bus every 2hrs.
Guest User
Twin Studio With Balcony And Sea View
Stayed in Dec 2024
Family
6 review
3.2/5
Posted on Jan 17, 2025
The hotel is good, but location is too far from different places, breakfast is also good, great variety of food, cleaning is bad, the don’t change the bed tools until we asked them, the room service is not working after 22 o’clock so you can’t make the Oder to your room, also they have only two restaurants on the hotel
Terry
King Studio With Balcony And Mountain View
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Dec 29, 2024
I booked 3 mountain rooms. Trip.com says there is a bathtub but all 3 rooms do not have a bathtub. My friends and families were disappointed as we all think there is a bathtub and planned to enjoy it for our vacation at the end of the year. The staff said trip.con made a mistake to describe the room. We requested for a upgrade for 1 of our room just to have bathtub as kids really looking for playing foam in the bathtub but staff said there is no room available. Other than that we enjoyed staying here
Nurul Deana
King Studio with Balcony and Sea View
Stayed in Apr 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Jun 2, 2024
Beach was beautiful, had a good time hopping between the pool and the beach. Came during rainy season so it was abit quieter, and we definitely lucked out with the weather. Definitely think of a wet weather plan cause it might get boring. The gym was fantastic. Staff were super friendly and helpful. Great stay!!!
Guest User
King Studio with Balcony and Sea View
Stayed in Aug 2024
Couples
2 review
4.0/5
Very Good
Posted on Oct 5, 2024
Everything was fine and nice … only problem we had … garbage smell at night and it was terrible to stay out of room .. it was horrible. Rest breakfast and food was tasty … staff was supportive.
Response from Property: Dear Valued Guest,We genuinely apologize for any inconvenience caused by the unpleasant smell you encountered. Please be assured that we are actively collaborating with the local authorities to address this matter and seek solutions for enhancing the overall environment on the island. Your comfort is of utmost importance to us, and we appreciate your understanding as we work towards improvement. Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit.Sincerely,Linh PHAMGuest Relation Manager