Novotel Hotels in Phu Quoc Island

The hotel is located in the downtown area right next to the beach, so the location is excellent. The check-in starts at 3 PM, just like another hotel; however, there is no warm service, and the room booked from trip.com has been arranged on the lower floor. The results were noisy on the lower floor because we reserved an ocean view, and the hotel swimming pool is just below the balcony. So we asked to change the room to a higher floor after several negotiations with the receptionist and added additional costs. There are no highlights about the hotel facility and average five-star rating. We swim more by the swimming pool than at the beach because the seawater quality is not that good. For the morning breakfast, there are many options, but nothing outstanding. Overall, it's a good hotel.

Stayed here for five days over the Christmas holiday and I couldn’t have been more pleased! The hotel itself is beautiful, they have or will help you sort out anything you need, and the service was wonderful. The rooms are are very clean and the view of the ocean every morning was magical. Finally, it’s a fantastic location in regard to having the airport nearby and the night market not too far either. Highly recommend. Thank you again to everyone at the hotel, our stay was just perfect.

We spent a very nice few days in this hotel. The all staff is very polite and friendly specially Ho minh an , on the recepcion. He was always very kind and helpful. The room is very beautiful and always clean. The breakfast was very nice and the food is always fresh. The all staff do the best all the time to keep the area clean and organized. Thank you!

This resort is modern and luxury with pleasing architecture and garden landscaping. The only downside is that the beach eroded badly and dangerous to walk on (the resort closed the beach area). You can only enjoy watching the sunset from the bar and pool area. Hope the resort could work on this issue. The resort without the beach is definitely 5 star. But i have to give 4 star just because the beachfront erosion issue (as beach is an attraction for choosing a luxury stay). The room has everything. The bed also great and of quality, the sleep definitely not affected. The resort is close to the airport less than 15mins to reach airport. It also has a sourvenir shop, children area and some other amenities inside that makes it all-in-one resort. The staffs and service are also perfect. Suggestion: Hope the resort could seal the door from outside noise. Could hear people talking outside. Another, if erosion is too bad, then resort at least build the sea front deck as a new attraction instead of beach, so that guest still can enjoy the ocean, breeze and sea front and its 5 stars hotel will not impacted. Also, please ensure the foods are handled with care in the kitchen, as there was hair in my soup.

I had a very nice stay at Cassia. The atmosphere was relaxing yet still a touch lively, and everything was quite clean during my stay, aside from one day the private beach didn't seem to be cleaned, but it was during the holidays (so we assumed some staff were able to stay home, which is good). I think the location here is quite important, as it's close to everything you could need in case you want to try different foods/restaurants (strongly recommend, though Spice House dishes and service were excellent!) or go to a different beach bar (Malabar had some slightly irregular hours it seemed, no prob). You are able to walk either direction on the beach to search for other decent options. It felt like Cassia probably had the nicest grounds on Long Beach. The service was really great though, everyone was patient and friendly, even if communication was a bit of a struggle at times (not at all for lack of effort). It's a big reason why I'd love to book again next time.

This was the most amazing holiday I have ever had. I stayed for 10 days and enjoyed every day in spite of visiting during the rainy season. From the moment of arrival Tram, the customer service manager, and his team ensured a warm welcome and a swift check in process in a relaxing environment with a welcome drink. All staff from the porters - we were welcomed by Bo who ensured to show us all aspects of our room and personally escorted us to the bar where we could get delicious food and cocktails - were professional and provided excellent customer service. The location is breath-taking - right on the beach with an infinity pool if you don't want to dip into the ocean. SUP and canoes are available for hire or you can just relax in the midst of the immaculate cultivated gardens or on the beach. Food and drink are available 24/7 with room service alongside a pool bar, separate bar with pool table and a dining restaurant with superb ocean views. Scooters and bicycles are also available for rent to explore the area but you can also walk easily to the main road and to a couple of local shops. The cocktails, fresh fruit juices and smoothies were superb with an amazing breakfast buffet which surpassed all expectations served in the tree top restaurant with a breathtaking view over the ocean and infinity pool. Pastries, freshly cooked Vietnamese omelettes, alongside noodles, cereal, toast, amazingly fresh fruit and Vietnamese coffee are all available in abundance. During the day there is a great selection at the pool bar or in the bar as well as the Ocean Restaurant in the evening for cocktail hour and an evening meal that has an open kitchen and is sited on a jetty with spectacular open ocean views. Everything was freshly cooked with a well thought out curated menu great options, including Pho, fresh steak, fresh fish, pizzas and pasta. The restaurant staff was extremely attentive and friendly - we were served by Khahn who was especially friendly and welcoming. Accommodation was jungle luxe with fabulous design, great attention to detail, excellent service and 100% tranquility surrounded by the jungle with all mod cons with direct access to a private beach. Highly recommended to relax and detox from the modern world. No need to leave the resort for the duration of your trip.

What an amazing oasis this resort is. From the check in to check out this resort and the staff service are faultless. I’ve never stayed somewhere with such friendly and helpful staff. The buffet breakfast was fabulous and the room and amenities are great. It’s a little out of the way for ears other than the resort which was a bit challenging with some fussy kids but we made a few trips into Duong Dong for a change of food scene. The pools are unbelievable although warm (as is the ocean) if you don’t like that then may not be for you. Only issue was the pool only being available until 7pm. Having such a beautiful setting, we wanted to swim a little in the evenings after dinner but that’s their rules. I cannot recommend this resort highly enough. Ps the kayaking (free) was an added bonus.

The service overall at the hotel was fine. I was able to take a shuttle bus from the airport to the hotel. Check-in was simple and a breeze. Email communication is however, subpar. I emailed the hotel about how to reserve a shuttle 4 days before my arrival, but didn't get a response until 2 days after I left (a total of about a week when I first emailed). I even responded by saying I had already left but did not receive any response apologizing for the delay. This is not service expected from a 5-star hotel. Check-out was another issue. I was standing in line while there was a window open with another agent, yet, he was just standing there posing for photos taken by another employee. Maybe they were taking photos for the hotel, but they should have checked me out when they saw me standing in line first. The breakfast buffet was good and had a wide variety of Asian and Western foods.

the massage environment was great, the actual massage fell short. The breakfast buffet was a standout, offering a variety of tasty options. The staff was consistently friendly and helpful. Unfortunately, my experience was dampened by a broken toilet flush that remained unfixed despite reminders. Overall, a mix of highs and lows during my stay.