Rosewood Phuket

Rosewood Phuket Reviews

Rosewood Phuket

88/28 Muen-Ngern Road, Kathu, Phuket Province 83150, ThailandView hotel details
Rosewood Phuket
Rosewood PhuketRosewood PhuketRosewood Phuket
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Guest Reviews of Rosewood Phuket

9.4/10
Amazing
152 reviews
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(152)
Positive reviews(142)
Reviews with photos/video(59)
Awesome stay(40)
Clean pool(23)
Great swimming pool(23)
Tasty food(17)
Classy environment(16)
Offers pick-up/drop-offs(8)
Poor value for money(6)
Loved the beach(5)
Negative reviews(10)
Guest User
Two Bedrooms Pavilion with Partial Ocean View Pool
Stayed in Jul 2026
Family
4 reviews
10/10
Outstanding
Posted on Sep 30, 2026
Highly recommend Ocean Villa Room 1! The room is super spacious, and the butler is available 24/7, very warm and attentive. You can conveniently message the butler on WeChat for anything you want to eat. Food delivery is also very fast, and baby diapers are refilled endlessly. The kitchen is fully equipped with pots, pans, pasta, and all sorts of seasonings, all free of charge. My only minor complaint is that walking to the kitchen at night for a late-night snack can be a bit scary, with frogs and lizards suddenly appearing.
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6/18
Response from Property: Dear Guest, Thank you for taking the time to share your experience regarding your recent stay at Rosewood Phuket.We are truly delighted to hear that you enjoyed your stay with us and that our butler service, room amenities, and dining experience contributed to a memorable stay. Your kind words regarding the attentiveness of our team and the convenience of communicating are greatly appreciated and will be shared with our team.At the same time, we sincerely apologize for any inconvenience caused during your stay. We appreciate your understanding and will continue to do our utmost to ensure our guests' comfort.Thank you once again for your recommendation. We look forward to welcoming you back to Rosewood Phuket for another exceptional stay. Warm regards, Andrew Turner
Guest User
Lagoon Pool Pavilion King
Stayed in Sep 2026
Family
9 reviews
10/10
Outstanding
Posted on Oct 9, 2026
The butler service was very attentive, and the warm smiles every time we met just put us in a great mood. The room was clean and tidy. Compared to hotels in Sanya, both the service and facilities here are much better. Excellent value for money!
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Musaed Althafiri
Garden Pool Twin Pavilion Room
Stayed in Aug 2026
Couple
1 reviews
10/10
Outstanding
Posted on Sep 20, 2026
One of the best resort experiences I’ve ever had. My stay at Rosewood Phuket was truly exceptional from beginning to end. The resort is beautiful, peaceful, and incredibly well maintained, but what made the experience even more special was the outstanding level of service and attention to detail. A special thank you to the Rosewood Phuket team for the generous villa upgrade — it was a wonderful surprise and made our stay even more memorable. Rosewood Phuket has definitely become one of my favorite resorts, and I’m already looking forward to returning. This is a place I would happily make an annual destination. Thank you to the entire team for an unforgettable stay. See you again next year!
Response from Property: Dear Mr. Musaed,Thank you for taking the time to share your wonderful experience following your stay at Rosewood Phuket.We are truly delighted to know that you had such an exceptional stay at Rosewood Phuket and that our resort, service, and attention to detail helped create lasting memories. We are especially pleased that you enjoyed the villa upgrade and that it made your visit even more special. Your kind words are incredibly meaningful to our team and serve as a great source of encouragement. It is a true compliment to hear that Rosewood Phuket has become one of your favorite resorts and a destination you would happily return to year after year and we look forward to welcoming you back next year for another memorable and unforgettable stay.Warm regards, Andrew Turner
Guest User
Lagoon Pool Pavilion King
Stayed in Jul 2026
Couple
3 reviews
9.5/10
Amazing
Posted on Sep 11, 2026
The environment is excellent, with lots of greenery, creating a great vacation vibe. The breakfast restaurant offers a good variety of à la carte options, and the fruits are incredibly fresh. The service is fantastic; all the hotel staff are very welcoming.
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Response from Property: Dear Guest, Thank you for taking the time to share your wonderful feedback regarding your stay at Rosewood Phuket.We are delighted to hear that you enjoyed our resort's surroundings and relaxing atmosphere. It is also a pleasure to know that you appreciated the variety offered at breakfast, the freshness of the fruits, and the warm hospitality provided by our team. Your kind words mean a great deal to us, and I will be sure to share your compliments with the team. We are truly grateful for your support and look forward to welcoming you back to Rosewood Phuket for another memorable stay. Warm regards, Andrew Turner
Bobo0822
Partial Ocean View Twin Pool Pavilion
Stayed in Jul 2026
Family
27 reviews
10/10
Outstanding
Posted on Aug 25, 2026
Every stay at Rosewood is a great experience. The service is excellent, and the environment is lovely. This time, I even got a complimentary room upgrade. The breakfast is à la carte with a wide variety and delicious options. The only downside is that while the hotel is very quiet in the mountains, the rooms aren't very soundproof. If the neighboring villa gets noisy with a lot of people late at night, you might experience some disturbance.
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Response from Property: Dear Guest,Thank you for taking the time to share your kind words and thoughtful feedback regarding your stay at Rosewood Phuket.We are delighted to hear that you enjoyed stay with us, particularly our service, beautiful surroundings, complimentary room upgrade, and our à la carte breakfast experience.We also appreciate your comments regarding the soundproofing. Please accept our sincere apologies for any disturbance caused by noise from neighboring villas. Your feedback has been shared with our team as we continuously strive to enhance our guests' comfort and overall experience.We truly value your support and look forward to welcoming you back to Rosewood Phuket in the near future.Warm regards,Andrew Turner
Guest User
Partial Ocean View King Pool Pavilion
Stayed in Jul 2026
Family
15 reviews
10/10
Outstanding
Posted on Aug 16, 2026
The staff provided excellent service and were incredibly friendly to children, even letting my little one 'drive' the shuttle – very thoughtful! Breakfast was mostly à la carte, and the ingredients and taste were superb. The Italian dinner was also quite good, though a little pricey. It's a shame the Thai restaurant was closed that day, so we didn't get to try it. The room was spacious, and the pool was very comfortable. Housekeeping cleaned twice a day, morning and afternoon, and was very thorough. We received fresh fruit and delicate pastries daily. The only minor drawback is that you can't see the sea while swimming. The private beach had much better sand and water quality compared to Patong Beach. However, since the hotel is on a hill, there aren't many shops nearby. The closest 7-Eleven was about a 15-minute walk, and taking a taxi to Jungceylon (shopping mall) also took about 15 minutes. One thing I didn't quite understand: when we left, there were many farewell gifts at the main entrance, but we couldn't find one for us, and no one saw us off. It felt a bit lacking in ceremony. I wonder if it was because we didn't book the hotel's car to the airport. Aside from that, everything else was fantastic! For those who enjoy a tranquil escape amidst a bustling area, this hotel is definitely worth a stay. It's probably the top-tier hotel in the Patong area.
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6/11
Response from Property: Dear Guest,Thank you for your wonderful review and for sharing your experience from your recent stay at Rosewood Phuket.We are delighted to hear that you enjoyed our warm hospitality, accommodations, dining experiences, private beach, and pool facilities. Your kind words regarding our team, especially their friendliness toward children, are truly appreciated.At the same time, we thank you for your feedback regarding your departure experience. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with the relevant team as we continuously strive to enhance our guest experience.We sincerely appreciate your recommendation and look forward to welcoming you back for another relaxing stay in the near future.Warm regards, Andrew Turner
Yayayamijiang
Garden Pool Twin Pavilion Room
Stayed in Jun 2026
Travelling with friends
10 reviews
6.0/10
Posted on Jul 29, 2026
The check-in lobby is outdoors and extremely hot. The Thai food was terrible. The walk from the front desk to the room is winding and steep. The Italian restaurant's menu translation is incorrect. The room itself is dim and poorly lit. There were bugs in the sink... The pool, however, is beautiful.
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6/12
Response from Property: Dear Guest, Thank you for sharing your value feedback with us. We are pleased to know that you enjoyed our beautiful swimming pool.At the same time, we sincerely regret that several aspects of your experience, our concept and ambience did not meet your expectations. We will take it into consideration as we continue to improve our guest experience.We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable experience.Warm regards, Andrew Turner
ellachenhan
Garden Pool King Pavilion Room
Stayed in Aug 2026
Family
7 reviews
10/10
Outstanding
Posted on Sep 30, 2026
Very good, highly satisfied.
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Response from Property: Dear Guest,Thank you for taking the time to share your kind words regarding your recent stay at Rosewood Phuket.We are delighted to hear that overall you enjoy stay with us. Your kind words mean a great deal to us.We look forward to welcoming you to create another exceptional stay.Warm regards,Andrew Turner
Guest User
Partial Ocean View King Pool Pavilion
Stayed in Apr 2026
Travelling with friends
6 reviews
10/10
Outstanding
Posted on May 10, 2026
I'm writing this review specifically because of the amazing service at this Rosewood. I'm really satisfied; it's the best service I've experienced at any Rosewood property. This level of service truly justifies the price. I want to thank all the staff at Rosewood Phuket for making my stay so pleasant and comfortable. The breakfast was delicious, and the healthy drinks offered daily were perfect for me! Also, you absolutely *must* try the hotel's Thai restaurant! I believe it's Michelin-selected, and the food is absolutely fantastic. My sister and I had a wonderful six days here 🥳. Plus, activities like boating and fish-watching are complimentary and included with the hotel stay.
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Response from Property: Dear Guest,Thank you for taking the time to share such a heartfelt review of your recent stay at Rosewood Phuket.We are truly delighted to hear that you had such a memorable experience and that our service stood out among your stays at other Rosewood hotels. Your kind compliments about our team, breakfast, healthy drinks, complimentary activities and Thai restaurant mean so much to us.It was our pleasure to make you and your sister feel comfortable throughout your six-day stay. Your generous feedback will certainly be shared with the entire team.We sincerely look forward to welcoming you back again soon for another exceptional stay.Warm regards, Andrew Turner
Guest User
Partial Ocean View King Pool Pavilion
Stayed in Aug 2026
Solo traveller
9 reviews
10/10
Outstanding
Posted on Sep 16, 2026
This ultra-luxury hotel, developed by a Hong Kong developer, is nestled in a pristine jungle facing the ocean. The service at Rosewood Phuket is prompt, precise, and thoughtful. The hotel's dining options are excellent, with a exquisite breakfast and delicious seafood BBQ for lunch. The night view from the Thai restaurant during dinner is also beautiful. All the staff are very professional in their service.
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Response from Property: Dear Guest, Thank you for taking the time to share your wonderful review regarding your stay at Rosewood Phuket.We are thrilled to hear that you enjoyed the natural beauty of our resort, the diverse dining experiences, and the warm, attentive service provided by our team. Your compliments regarding the professionalism of our associates are truly appreciated and serve as a great motivation for us all.We look forward to welcoming you back to create many more memorable moments with us. Warm regards, Andrew Turner
Anonymous User
Lagoon Pool Pavilion King
Stayed in Feb 2026
Solo traveller
25 reviews
10/10
Outstanding
Posted on Mar 12, 2026
The Chinese butler was incredibly helpful, and the entire hotel service was impeccable. I lost my luggage at the airport, and the front desk even offered me some of their clothes to wear. Although I didn't end up wearing them, I really appreciated the gesture. As soon as you step into the lobby, the staff immediately offer you water, beer, or juice. Communication was seamless.
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Response from Property: Dear Guest,Thank you for sharing your wonderful review regarding you stay at Rosewood Phuket. We are delighted to hear that you had such a positive experience during your stay. We are especially pleased that our front desk team was able to assist you when your suitcase was lost and ensure that you were comfortable during that time.It is also great to know that you enjoyed the attentive service at the lobby reception. Providing seamless communication and thoughtful hospitality is exactly what we strive for, and we are glad this made your stay more enjoyable.We sincerely hope to have the pleasure of welcoming you back in the near future.Warm regards, Andrew Turner
Yana Lavrinets
Partial Ocean View King Pool Pavilion
Stayed in Jan 2026
Couple
12 reviews
10/10
Outstanding
Posted on Mar 5, 2026
Our stay at Rosewood Phuket was truly exceptional. The level of service was outstanding from the very first moment. Every member of the team was incredibly attentive, yet always discreet and respectful of our privacy. The villa and surroundings felt like a peaceful sanctuary. Housekeeping was absolutely impeccable — everything was maintained perfectly, and the service was so tactful that we barely even noticed when the room had been refreshed. The food was also remarkable: beautifully presented and consistently delicious across every restaurant we visited. Rosewood Phuket is the perfect place to relax, disconnect, and fully recharge. It truly feels like a small paradise designed for peace, comfort, and privacy. We would love to return again.
6/10
Response from Property: Dear Khun Yana Lavrinets,Thank you for taking the time to share your wonderful review regarding your experience at Rosewood Phuket.We are truly delighted to know that you had such an exceptional stay and that our team’s attentive and discreet service helped make your time with us so memorable. Your kind words about the villa, housekeeping, and dining experiences are greatly appreciated, and it is especially rewarding to hear that you felt the sense of peace, comfort, and privacy that we strive to create for every guest. Please rest assured that your generous feedback will be shared with our entire team, as it will certainly encourage them to continue delivering heartfelt and personalized service.We are sincerely look forward to welcoming you back to Rosewood Phuket for another relaxing escape in the future.Warm regards, Andrew Turner
JENNYYINGLE
Partial Ocean View King Pool Pavilion
Stayed in Jan 2026
Couple
35 reviews
9.5/10
Amazing
Posted on Feb 26, 2026
The dining was definitely a highlight; every dish, including breakfast, was meticulously prepared and tasted fantastic. The service was top-notch, truly impeccable. With fewer rooms and more staff, they seemed to know exactly what every guest needed. The room was designed to feel very much like a home, which was lovely. The private pool in this room type was shallow and small, perfect for kids to splash around in. The gym wasn't large but was open 24/7, equipped with top-of-the-line machines, great for various cardio and light strength training. As for areas for improvement: the outdoor bathtub's hygiene was questionable, the tap water was quite erratic (splashing everywhere), and the reading lamp in the room would inexplicably dim and brighten on its own.
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6/9
Response from Property: Dear Ms. Jenny,Thank you for taking the time to share your detailed feedback regarding your stay at Rosewood Phuket.We are truly delighted to hear that you enjoyed the dining experience, especially the breakfast, and that our culinary team was able to make each dish memorable. Your kind words about our service, team attentiveness, room design, pool, and fitness facilities mean a great deal to us. We take great pride in providing personalized service, and it is rewarding to know that this was reflected during your stay.At the same time, we sincerely appreciate you highlighting the areas where we can improve. Please accept our apologies for the inconvenience caused by the outdoor bathtub, the water pressure, and the flickering reading light. Your comments have been shared with our engineering and housekeeping teams for immediate review and corrective action, as guest comfort and safety are always our top priorities.Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future.Warm regards, Andrew Turner
Xiaoyuhui
Garden Pool King Pavilion Room
Stayed in Jan 2026
Family
41 reviews
10/10
Outstanding
Posted on Apr 6, 2026
Excellent service! I was pleasantly surprised by the great service in Phuket. Many staff members speak Chinese, though it was quite expensive since we went during Chinese New Year. There were also a lot of foreigners, and overall, the crowd quality was very good. Both the beach and sand were beautiful. The only downside is that it's far from the airport, over a 70-minute drive. However, the hotel's airport transfer service was fantastic. They dropped us off right at the check-in counter. It cost 2000 RMB to the airport, and the car was an Alphard. We booked one car, and the hotel provided another one just for our luggage, which was amazing! I initially thought we'd have to pay for two cars.
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Response from Property: Dear Mr. Xiaoyuhui,Thank you very much for taking the time to share your thoughtful review. We are delighted to hear that you had a great stay and that our service exceeded your expectations.It is wonderful to know that you found our team helpful, especially with Chinese-speaking staff, and that you enjoyed the overall atmosphere, beautiful beaches, and the quality of fellow guests. Your kind words about our airport transfer service are especially appreciated, we are pleased it made your departure smooth and comfortable.We also appreciate your comments regarding pricing during the Chinese New Year period and our location. As this is a peak travel season, rates may be higher, but we always strive to provide value through our service and facilities. While we are located a bit further from the airport, we are glad our transfer arrangements helped make the journey more convenient.We truly hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards, Andrew Turner
Guest User
Garden Pool King Pavilion Room
Stayed in Jun 2026
Travelling with friends
1 reviews
2.0/10
Posted on Jul 26, 2026
Dear Trip.com Support, I would like to express my deep disappointment regarding the way this case has been handled. For me, this is not about the Trip Coins or the additional expenses—it is a matter of principle and fairness. Upon our arrival at the hotel, we were charged THB 40,000 directly by the hotel (payment receipt has already been provided to you). Despite this payment, we were given only one room, while the second room that we had booked was never delivered to us. Due to the poor handling of the situation, the long delay in providing the second room, and the unacceptable service we received, I decided to check out and requested the cancellation of the second room because it had never been provided. The hotel itself acknowledged that the mistake was on their side and sent me an official WhatsApp message confirming their approval to cancel the second room. I have already shared this evidence with you. Furthermore, we checked out only a few hours after paying the THB 40,000 because of the poor treatment we experienced. What is truly concerning is that, despite all the evidence provided—including the payment receipt and the hotel's written approval—I have still not received my full refund. I kindly request that this matter be resolved as soon as possible and that the full refund be processed without any further delay. I would appreciate your immediate attention to this case. Thank you. Ahmad Tel: ************* Fax: ************* *******************
Response from Property: Dear Mr. Ahmed, Thank you for taking time to share your feedback with us. We sincerely regret that your experience did not meet your expectations. We are sorry to learn of your concerns regarding the room arrangement and overall experience. Please be assured that your feedback is taken seriously and will be reviewed with the relevant teams as we continuously strive to improve our service. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Warm regards, Andrew Turner