Pullman Phuket Karon Beach Resort

We have just finished a 5 night stay here. I was so impressed with how well kept the grounds were. All the staff were so attentive, friendly and helpful. From the ocean beach club staff members, to the other restaurants. I like the idea of the little bus into the resort and not allowing other vehicles to enter, this makes it much quieter and safer. However it is a little tricky to collect deliveries, especially if you have children. All the food we ate from breakfast, to lunch at the cafe karon, Andaman lounge & ocean beach club was very tasty, perfect portions and reasonably priced. I liked the allergens were all noted clearly on every menu, very detailed as my daughter has a dairy allergy so this was so helpful. The service at breakfast was wonderful, I travelled alone with my young daughter and “Punch” looked after us each morning, ensuring my coffee was non dairy milk. She even said to take some cereal and banana for the long journey for my baby. Very kind and considerate service thank you. The bell boys were so helpful and efficient with the luggage even helping with the stroller. “Mea” and “Yos” particularly stood out with their polite and helpful service. A couple of things to mention which can be improved.. the entrance to the Kids club has stepping stones so almost impossible to navigate with a stroller which was hard. And there isn’t a ramp so I either had to carry it down the stairs or leave it at the top in the sunshine. A ramp would be so much easier to help parents with younger children. The toilets next door to the kids club don’t have a baby changing table, the one near the pool does but would be helpful for those to have it too. I absolutely loved the deluxe room we stayed in, it was perfect, I couldn’t fault it. The inside was the room was very safe for young children, the furniture wasn’t sharp or dangerous. The smart tv was great but would be even better to add Netflix as an app! The housekeeping staff were great, I don’t know if it was a coincidence but we were never disturbed by them and then after breakfast our room would already be cleaned, it was great timing and they were considerate of the makeshift bed guards I made and made it even safer for my daughter. One thing to note the balcony is not safe at all for young children as there are 2 huge gaps either side, so I couldn’t let my daughter even step out onto the balcony. I think this should be improved in every room otherwise a terrible accident could happen. My daughter loved the kids club. I think maybe the kids club could be more interactive and that would bring more children to engage with the activities. The facilities, toys and staff are great but I don’t think the activities maybe are marketed right. We enjoyed the movie night twice whilst we were there but it was hard to find and we were the only ones there haha. I think maybe more activities in the evening would be great too even something so simple like a mini disco where kids can go to dance and listen to music. Overall, I think the staff go above and beyond at this resort. I think they must have a really great management team as they all seem happy and friendly and attentive but not over the top or invasive. I look forward to seeing the finished renovations and visiting again in the future.

hotel in a quieter part of the island. The hotel's equipment is older, but functional. Dedicated and willing staff. The dignity of the beach across the road. Beaches not maintained, but not very dirty. I can imagine going back.

Nice hotel to stay for this trip.

Recommended for family

Very nice and big hotel. We were there for 3 nights and we had a very happy stay. We joined the fire show at the first night, that was amazing and there were 2 shows per week, one is on Friday, ie the day we joined. The room is very nice and we booked a seaview room and we enjoyed the view very much. We took breakfast here, the food is ok but could be improved. The menu were not change too much during our stay. We also took a BBQ dinner at Sails. The food qualify was ok but could be improved. Prices is reasonable. Hope to stay in here again and sure recommended friends to come

Very disappointed with the reception! Understand that English is not your mother tongue but it’s no harm to say “Please”  The girls were a bit rude in their tone of voice. Please don’t get me wrong, we travelled so many countries and on this trip we have been in many parts of Thailand but didnt expect this kind of service at Pullman Group Hotel.