Grand Mercure Phuket Patong Reviews
Grand Mercure Phuket Patong
1 Soi Rat U Thit Pa Tong, Kathu District, Kathu, Phuket Province, 83150, ThailandView hotel details
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Guest Reviews of Grand Mercure Phuket Patong
8.6/10
Very good
503 review
Verified reviewsLocation8.6
Amenities8.4
Service8.8
Cleanliness8.5
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Positive reviews(466)
Reviews with photos/video(181)
Clean pool(106)
Great swimming pool(106)
Delicious breakfast(103)
Convenient for shopping(42)
Close to beach(29)
Too many mosquitoes(18)
Loved the beach(16)
Delicious buffet(15)
Negative reviews(37)
Mojiezuosuxiaojie
Superior King Room
Stayed in Jan 2026
Family
6 review
Posted on Feb 23, 2026
Let's start with the positives:
1. The front desk staff, cleaning ladies, and restaurant staff were all very nice. It really felt like the excellent service made up for the outdated facilities.
2. The breakfast was good, with a decent variety that suited Chinese tastes. Before sitting down, you could even choose tea or coffee which would then be brought to your table.
3. The location was quiet but central, close to restaurants and massage places.
4. There was a very mini balcony where you could hang clothes to dry.
Everything else was a negative:
1. The facilities were terrible! For 2350/night during Chinese New Year, it was absolutely not worth it. It was very run-down, with amenities comparable to a 200-300 RMB Hanting Hotel in China, and an old one at that. The shower head had weak water pressure, and if you turned on the overhead shower, it would leak; the sink's glass panel was loose, the magnifying mirror was dirty and nearly falling off; the hairdryer was like those from hotels in the 90s; the sofa had numerous stains; the bedding was worn out and felt very damp to sleep on! The hangers were old and broken!
2. There were quite a few flies in the breakfast restaurant.
3. The public swimming pool was tiny! If possible, I'd recommend booking a room with direct pool access instead.
4. It took over 10 minutes to walk to Patong Beach and Jungceylon Shopping Center.
Original textTranslated by Google
6/20
Response from Property: Thank you so much for taking the time to share such a detailed review. We sincerely appreciate your praise and constructive feedback. We are delighted to know that our front desk, room service, and restaurant teams had a wonderful experience with you. Providing warm and attentive service is something we value highly, and your recognition means a lot to our staff. We are also pleased to see that you enjoyed our extensive breakfast selection and the hotel's relatively quiet environment, despite its location in a lively area. However, we sincerely apologize that the room facilities did not meet your expectations, especially during the Chinese New Year period, when peak season demand naturally leads to higher room rates. We take your comments on the shower water pressure, maintenance issues, room condition, linens, and furniture very seriously. These are by no means the standards we strive to meet. We have forwarded your feedback to the engineering and room service teams so they can immediately check and improve upon them. Regarding the flies in the breakfast area, we are deeply sorry. In tropical regions, this is sometimes unavoidable, but we understand that it should not affect guests' dining experience. We are strengthening our pest control measures to prevent such incidents from happening again. We also appreciate your valuable feedback on the size of the pool and the walking distance to Patong Beach and Jungceylon Shopping Center. As you mentioned, we do recommend our pool-access rooms to guests who prioritize convenience. Thank you again for your valuable feedback. It helps us identify areas for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely, Guest Experience Team Grand Mercure Phuket Patong
Zhunshizhundianchufa
Superior King Room
Stayed in Jan 2026
Family
15 review
Outstanding
Posted on Feb 28, 2026
The hotel is pretty good. They even offered drinks during check-in, which were sweet and tangy. The staff were also very friendly. I'll definitely stay here again next time. It's quiet and safe, despite being in a bustling area.
Original textTranslated by Google
Response from Property: 非常感謝您分享您的入住體驗。我們很高興得知您喜歡我們的飲品和員工提供的服務。酒店的寧靜和安全是我們的首要任務，我們期待再次歡迎您的到來。此致，Guest Experience TeamGrand Mercure Phuket Patong
Guest User
Superior King Room
Stayed in Dec 2025
Family
8 review
Very good
Posted on Jan 28, 2026
It was just okay. I told the front desk I didn't want a room at the end of the corridor, but they still gave me one in a corner of one of the buildings, with a view as shown in the picture. Maybe it was because I arrived at midnight, and there was only one staff member helping a Western guest with their luggage while showing them the way, completely ignoring our bags. I had prepared a lot of tips beforehand, but I decided not to give any since we didn't receive service. The restaurant staff, however, were very friendly. The room was also quite small. The location in Patong is decent, convenient for going to the beach. I stayed in Karon afterwards, and I think I'll stick to Karon or Kata in the future.
Original textTranslated by Google
Response from Property: Thank you for taking the time to share your feedback. We greatly appreciate all comments as they help us improve our services. We regret that your arrival experience did not meet your expectations. Your comments regarding room allocation and luggage assistance, especially given your late arrival, were indeed not the level of service we strive for. Please accept our sincere apologies for this oversight. Your feedback has been shared with our front desk team to ensure better coordination and attention regardless of arrival time. We are pleased to know that you found our restaurant staff friendly and our location in Patong convenient for your stay. We also appreciate your honest feedback on room size and overall experience, which we will consider in the future. Thank you again for choosing to stay at our hotel and sharing your thoughts. We hope you have a pleasant return trip and wish you a pleasant stay on your future visits to Phuket. Sincerely, Guest Experience Team Grand Mercure Phuket Patong
Guest User
Superior King Room
Stayed in Nov 2025
Travelling with friends
2 review
Posted on Jan 7, 2026
Cleanliness: Absolutely terrible. The very first night I checked in, the sheets and duvet cover were covered in stains (yellow, black, and short hairs). The fabric sofa and mirror in the room also had stains. It really put a damper on my stay. After strongly expressing my dissatisfaction to the front desk, they agreed to change my room. However, the new room was a corner room, and the minibar mirror and sofa still had stubborn stains. I was too tired to argue further, so I gave up. Also, the way the front desk assigned rooms felt discriminatory towards Chinese guests, with all the rooms having poor orientations.
Ambiance: The hotel is in the Patong Beach area. Objectively speaking, apart from the lobby and restaurant, there's not much of an environment to speak of.
Service: If there was one highlight of the hotel, it would be the wide variety of breakfast options and the kind, attentive staff at the breakfast restaurant.
Summary: I would not stay here again. The hygiene standards simply don't match its star rating; it's on par with a budget chain hotel in China. It certainly doesn't justify the high premium charged for New Year's!
Original textTranslated by Google
Response from Property: Thank you for sharing your constructive feedback. We sincerely apologize for the cleanliness issue you encountered, as it did not meet our standards. We take your feedback very seriously and have consulted with our housekeeping and management teams to make immediate improvements. We would also like to clarify that room allocation is never based on nationality, and we regret that you had this impression. We greatly appreciate your positive feedback on our breakfast service and restaurant staff. We apologize that your stay did not meet your expectations and thank you for your feedback, which helps us improve our service. Sincerely, Guest Experience Team Grand Mercure Phuket Patong
Xibaobaixieqiu
Superior King Room
Stayed in Nov 2025
Family
7 review
Outstanding
Posted on Jan 25, 2026
The hotel's location is excellent, making it convenient to get anywhere. It's about a 10-minute walk to Jungceylon Shopping Center, and the nearest 7-Eleven is only about 5 minutes away. Patong Beach is also roughly 10 minutes away. The rooms are a bit old-fashioned, but very clean. The pool isn't huge, but it's perfectly adequate. The hotel staff are really friendly, always smiling from arrival to departure, and they provide very attentive service. Oh, and I thought the hotel breakfast was fantastic; you can fill up in the morning and skip lunch. I definitely recommend getting breakfast. Overall, I'm very satisfied—a great choice!
Original textTranslated by Google
Response from Property: Thank you so much for sharing your stay experience. We are delighted to know that you were satisfied with the hotel's location, cleanliness, and service. We will continue to monitor and improve outdated room facilities. We look forward to your next visit and hope you will have an even better experience. Sincerely, Guest Experience Team Grand Mercure Phuket Patong
Yhulia
Superior King Room
Stayed in Oct 2025
Couple
22 review
Outstanding
Posted on Nov 9, 2025
Clean, the staff are very nice, the breakfast is very good, a lot of foods and the place near jangcelon shopping centre 🏬
6/8
Response from Property: Thank you very much for your kind review regarding your stay with us. We are delighted to hear that you enjoyed our clean facilities, the kindness of our staff, and the variety of breakfast options. Additionally, it is great to know that our location suited your needs. We hope to welcome you back soon.Grand regards,Guest Experience TeamGrand Mercure Phuket Patong
Guest User
Superior Twin Room
Stayed in Sep 2025
Couple
6 review
Very good
Posted on Nov 4, 2025
Here are two shorter options in English, focusing on impact and brevity:
1. Very Short & Punchy
🌟 Flawless Stay! 🌟
"Immaculately clean, beautiful hotel, and outstanding service. Truly a perfect experience. Highly recommended!"
2. Quick Review Style
"This hotel is a gem. The property is stunning and the cleanliness is exceptional. The staff provides excellent, attentive service. We loved every moment!"
Do you need this message for a specific platform (like an email or a social media post)?
Response from Property: Thank you for your wonderful feedback regarding your recent stay at Grand Mercure Phuket Patong. We are delighted to learn that you found our hotel immaculate and appreciated the stunning property along with our attentive service. It is always gratifying to know that our efforts to provide an exceptional experience resonate with our guests. Your recommendation means a great deal to us.We look forward to welcoming you back for another flawless stay in the future.Grand regards,Guest Experience TeamGrand Mercure Phuket Patong
Beng c
Superior Room
Stayed in Aug 2025
Family
9 review
Very good
Posted on Oct 8, 2025
Reason for rating of 3 for cleanliness is for the rooms being very damp, the floor was wet and slippery to walk on, until we requested for a dehumidifier and new pair of slippers to be brought in. So first impression is not good as the hotel obviously know the problem and didn’t bother to resolve it before guests check in. Need to improve on this .
Response from Property: Thank you for your constructive feedback regarding your recent stay at our hotel. We appreciate your comments about the dampness in your room and understand that it affected your initial impression. Our team strives to maintain high standards of cleanliness and comfort, and we regret that we did not meet your expectations in this instance. Your suggestions for improvement are taken by our management team as we continually work to enhance our guest experience.It is our hope that you will give us the opportunity to better serve you in the near future.Grand regards,Guest Experience TeamGrand Mercure Phuket Patong
Guest User
Superior King Room
Stayed in Jul 2025
Couple
3 review
Outstanding
Posted on Sep 18, 2025
Biggest and best property of phuket . Its the best in phuket. Perfect for stay. Amenities and service everything are 100 stars. Accor is no doubt best in hospitality
Response from Property: Thank you very much for your perfect review. We are delighted to hear that you enjoyed your stay and found our amenities and service to be exceptional. Your kind words motivate our team to continue delivering outstanding hospitality. We look forward to welcoming you back soon. Grand regards, Guest Experience Team Grand Mercure Phuket Patong
Minhloc
Superior King Room
Stayed in Jul 2025
Couple
10 review
Posted on Aug 24, 2025
This is the worst hotel in the Mercure system i have ever stayed.
The hotel facility maintainance and the cleaning room service need more serious attention.
We had issue of the toilet sprayer leaking and there were dirty underwear of previous customer in the cabinet under the sink.
Response from Property: Thank you for sharing your concerns. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding maintenance and cleanliness. Your feedback is invaluable, and we will ensure it is addressed appropriately.Nonetheless, we hope you will give us a second chance and visit us again the future. Grand regards,Guest Experience TeamGrand Mercure Phuket Patong
CaiyuangungunlaiR
Superior King Room
Stayed in Jan 2026
Solo traveller
11 review
Posted on Feb 19, 2026
Extremely disappointed. Nobody helped with our luggage, and there was absolutely no warmth or hospitality. The most unacceptable thing was how incredibly damp the room was – the sheets and duvet weren't changed for days. Housekeeping was clearly a rush job, and the room itself felt old. After a few days, I broke out in a rash from the dampness. Overall, I do not recommend this place.
Original textTranslated by Google
Response from Property: 感謝您分享您的住宿體驗。我們對於您對房間濕度和清潔度的不滿表示歉意。我們將持續努力改善我們的服務質量，期待在您未來的訪問中能為您提供更好的體驗。 謹此，Guest Experience TeamGrand Mercure Phuket Patong
kpglady
Superior Twin Room
Stayed in Jul 2025
Travelling with friends
22 review
Outstanding
Posted on Aug 18, 2025
Nice hotel. We enjoyed the stay. Breakfast is very good and a lot of choices. Will recommend to other if visit to Phuket.
Response from Property: Thank you very much for your kind words about our hotel and the breakfast offerings. We are delighted to hear that you enjoyed your stay and appreciate your recommendation. We look forward to welcoming you back on your next visit to Phuket.Grand regards,Guest Experience TeamGrand Mercure Phuket Patong
alvin wks
One Bedroom Pool Villa
Stayed in Jun 2025
Couple
117 review
Amazing
Posted on Jul 25, 2025
I like their service, excellent service. Bambie is the best, she served us well. I will definitely come back to stay again. The public pool is very nice. The breakfast has a lot of variety.
Response from Property: Thank you very much for your review regarding your stay at Grand Mercure Phuket Patong!We are delighted to hear you enjoyed our pool, breakfast and excellent service form "Bambi". We look forward to welcoming you back again soon. Grand regards,Guest Experience TeamGrand Mercure Phuket Patong
NEONSIM
Deluxe King Room with Pool Access
Stayed in May 2025
Couple
1 review
Very good
Posted on Jun 10, 2025
Hotel location was great, walking distance to beach and mall. Breakfast buffet spread was good love the fresh fruit juice station, had a room changed due to mouldy smell, the front desk was prompt to arrange another room which dehumidifier in the room.
Response from Property: Thank you for your feedback. We are delighted to hear that you enjoyed our location and breakfast. We appreciate your understanding regarding the room change and are glad our team was able to assist you promptly.Grand regards,Guest Experience TeamGrand Mercure Phuket Patong
STEVE SETT
Superior Twin Room
Stayed in Sep 2025
Family
4 review
Outstanding
Posted on Oct 31, 2025
Recommended
Response from Property: Thank you very much for your positive review and recommendation. We are delighted to hear that you enjoyed your stay at Grand Mercure Phuket Patong. Your support is greatly appreciated, and we look forward to welcoming you back in the future. Grand regards, Guest Experience Team Grand Mercure Phuket Patong