106 Soi Cherngtalay 14, Choeng, Thalang, Phuket Province, 83110, ThailandView Hotel Details
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Diamond Resort Phuket Official Account Guest Reviews
4.4/5
Very Good
197 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(197)
Positive reviews(192)
Reviews with photos/video(83)
Friendly owner(61)
Great swimming pool(41)
Offers pick-up/drop-offs(40)
Delicious breakfast(31)
Close to beach(17)
Perfect for kids(11)
Clean pool(6)
Loved the beach(5)
Negative reviews(5)
Kartina
Two-Bedroom Suite
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 28, 2024
Love how beautiful and clean this hotel is. Hotel staff are friendly and very accommodating. I would recommend this hotel if you are looking for a quiet place you can come back to rest and relax after a day out in the hustle and bustle of Phuket city life.
Response from Property: Dear Kartina,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the beauty and cleanliness of our hotel, as well as the friendliness and helpfulness of our staff. We truly appreciate your recommendation and hope to welcome you back for another relaxing stay in the future!Warmest regards, Diamond Resort Team
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K
Deluxe Double Suite
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 19, 2024
Hotel was great, amazing pool, nice lil gym and sauna, the room was clean, and the breakfast was nice! Would definitely visit again!
Response from Property: Dear Value Guest, Thank you so much for taking the time to share your recent experience at our resort your kind words and appreciation of our resort include pool, gym, sauna and room. your compliments mean a lot to them and serve as a valuable encouragement to our entire team. we strive to provide exceptional service, and your recognition of their efforts means a lot to us, so we’re delighted that you enjoyed yours. Your feedback motivates us to continue providing top-notch services. We hope to welcome you back soon for another excellent experience! Warmest regards, The Diamond Resort Team
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Guest User
Deluxe Double Suite
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Nice location, close to boat avenue and bang Tao beach having shuttle bus service, breakfast was nice, big pool,lovely staffs
Response from Property: Dear Value Guest, Thank you so much for taking the time to share your recent experience at our resort your kind words and appreciation of our resort include Breakfast, pool, and staff. your compliments mean a lot to them and serve as a valuable encouragement to our entire team. we strive to provide exceptional service, and your recognition of their efforts means a lot to us, so we’re delighted that you enjoyed yours. Your feedback motivates us to continue providing top-notch services. To ensure convenience and comfort for all our guests, we provide shuttle bus services, making it easier for everyone to travel to and from the resort. We hope to welcome you back soon for another excellent experience! Warmest regards, The Diamond Resort Team.
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Zalina
Deluxe Double Suite
Stayed in Dec 2024
Solo travellers
13 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Beautiful family resort
Very clean
I recommend ✅
Response from Property: Dear Zalina,Thank you for giving us the highest score for sharing your review regarding your recent experience! Our team here at Diamond Resort Phuket is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Warmest regards,Diamond resort Management
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Guest User
Grand Two Bedroom Suite With Pool Terrace
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Excellent place to check in. Will come again in the near future. Near to bang tao beach , peaceful area and private. For those with families is advisable to stay here. Excellent service from all the staffs here, massage is also very good. Our room is at the ground floor and just in front of the pool. Our kids like it, so satisfying. Thank you so much guys. Keep up the good work. Kudos 👍👍👍
Nataliya
Grand Deluxe Suite Hollywood Twin
Stayed in Sep 2024
Travel with friends
2 review
4.5/5
Great
Posted on Sep 26, 2024
It was quite a nice stay there. The food in the restaurant is amazing , the rooms are clean. The breakfast is awesome, but the coffee could be better. I was only annoyed once when I wanted to use sauna and the management asked me to wait 1 hour and it still was not working ( so I had to come over with sugar scrubs on my body to the front desk , it was embarrassing and wasting of my time as well
Response from Property: Dear Ms. Nataliya, Thank you so much for taking the time to share your wonderful feedback about your recent stay at our resort. We are thrilled to hear that you found our accommodations clean, beautiful and comfortable, as we strive to create a relaxing environment for all our guests. It’s fantastic to know that you enjoyed our delicious breakfast. We take great pride in providing exceptional service, so your kind words truly mean a lot to us. Thank you for your comment about coffee we will take note and trying our best to make best experience in the future. We sincerely apologize for any inconvenience caused by the unavailability of the sauna room unexpected issues that are preventing us from offering this service, we understand how important this can be for your experience, and we are working diligently to resolve the issue as quickly as possible. We appreciate your understanding during this time. We look forward to welcoming you back in the future! Warmest regards, The Diamond Resort Team
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Guest User
Deluxe Double Suite
Stayed in Oct 2024
Travel with friends
13 review
4.7/5
Amazing
Posted on Nov 10, 2024
Good breakfast, free shuttle to beach, nice studio apartment with kitchenette
Response from Property: Dear Value Guest, Thank you so much for taking the time to share your recent experience at our resort your kind words and appreciation of our resort include room, breakfast and kitchen . your compliments mean a lot to them and serve as a valuable encouragement to our entire team. we strive to provide exceptional service, and your recognition of their efforts means a lot to us, so we’re delighted that you enjoyed yours. Your feedback motivates us to continue providing top-notch services. To ensure convenience and comfort for all our guests, we provide shuttle bus services, making it easier for everyone to travel to and from the resort. We hope to welcome you back soon for another excellent experience! Warmest regards, The Diamond Resort Team.
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MbaliG
Two-Bedroom Suite
Stayed in Jul 2024
Family
28 review
4.5/5
Great
Posted on Jul 16, 2024
The Diamond Resort is in a bit of a remote area, but they offer shuttle services to areas of interest including Bang Tao beach, as well as the Boat Avenue shopping centre makes the place that much more attractive.
Greeted by friendly front desk staff on arrival p with the welcome drinks on hand told us we were going to have a great time!
They have concierge services and they responded timely to every request we had while staying there.
Delicious restaurant food and buffet breakfast too that off with the happy hours by the pool added to the great time!
The gym is small but sufficient for vacation time.
Unbelievable sunsets wrap up the evenings. Definitely recommend this place for families.
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6/18
Response from Property: Dear Valued guest,Thank you very much for the review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are delighted to hear that you found our hotel to be the perfect place for your stay, and that you enjoyed the comfortable rooms and amenities provided. It is always our goal to ensure that our guests have everything they need for a pleasant and convenient stay, especially when traveling with children. We are also pleased to hear that you enjoyed the transfer services to the Bangtao beach and Boat Avenue. We truly appreciate your kind words about our resort and our location. However, we sincerely apologize for not acknowledging your birthday during your stay. Please accept our apologies for this oversight, as it is important to us that all of our guests feel special and appreciated during their time with us. We will certainly take this feedback into consideration and work on improving our guest recognition process in the future. Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable stay. Warmest regards,The Diamond Resort Team
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OwenVDM
Deluxe Double Suite
Stayed in Aug 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel was great. Restaurant food was good. Pool area was good. Room was good as well. The staff were all friendly. Location is good too, not far from the beach and back road to boat avenue make it a short drive to that side of BangTao as well.
As a solo traveller I probably wouldn’t stay here again as it is mostly a family hotel. A lot of children … would recommend if you’re travelling with a family though
Response from Property: Dear Owen, Thank you very much for taking time to share your feedback of your recent stay with us. We are thrilled to hear that you are happy to stay with us. It’s wonderful to know that your experience with us was unforgettable. We strive to provide our guests with memorable stays, and your kind words affirm our efforts. We look forward to welcoming you back in the future! Warmest regards, The Diamond Resort Team
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Guest User
Grand Deluxe Suite Double
Stayed in Aug 2024
Couples
7 review
4.2/5
Very Good
Posted on Aug 18, 2024
We liked this hotel as its clean and they have good service. Suitable for family or couples. However, there are no minimart or 7 11 nearby. Also, there is no toothbrush. You will need to walk further to the main road. Overall, it was a good stay.
Response from Property: Dear Valued guest,Thank you for taking the time to share your thoughts about your recent stay at our resort. We are delighted to hear that you enjoyed the cleanliness of our facilities and found our service to be satisfactory. Regarding the 7-Eleven topic, this convenience store is located just only 5-7 minutes’ walk from our resort, and our reception staff is more than happy to guide you the way.Thank you once again for your feedback and we hope to welcome you back soon.Warmest regards,The Diamond Resort Team
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TSCs
Two-Bedroom Suite
Stayed in Jul 2024
Family
4 review
4.7/5
Amazing
Posted on Aug 9, 2024
The hotel is not big but you’ve got everything you need. 5 mins ride to Bangtao beach, and 5 mins ride to commercial area (Porto area and Boat Avenue), which makes the location actually good. The swimming pool is well maintained, housekeeping every day, front desk staff is friendly. Breakfast is abundant and there are options for other meals. I haven’t found a point that I’m not satisfied with.
Response from Property: Dear Valued guest,Thank you so much for taking the time to share your recent experience with us! We are thrilled to hear that you enjoyed your stay at our resort and found everything to your satisfaction. It’s great to know that you appreciated our convenient location, just a short ride from Bangtao Beach and Boat Avenue. We strive to provide our guests with easy access to both relaxation and entertainment, so we’re glad this aspect met your expectations. We are particularly pleased that you found our swimming pool well-maintained and enjoyed the daily housekeeping services. Our team works diligently to ensure that all areas of the hotel remain clean and welcoming for our guests. It’s also wonderful to hear that you had a positive interaction with our front desk staff; they truly take pride in providing friendly and helpful service. Your compliments about the breakfast options mean a lot to us as we aim to offer a variety of delicious choices for all tastes. Knowing that you were satisfied with your meals is incredibly rewarding.We value all feedback from our guests as it helps us enhance their experiences even further. Thank you once again for your kind words, and we hope to welcome you back soon!Warmest regards,The Diamond Resort Team
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Chris!
Grand Deluxe Suite Hollywood Twin
Stayed in Jul 2024
Travel with friends
44 review
4.7/5
Amazing
Posted on Aug 5, 2024
Super nice service, very friendly people!
Even after checking out they still let us use the pool, airport pickup and drop-off was flawless.
Location a bit out of the way, which makes the whole experience very relaxed.
Response from Property: Dear Mr. Chris,Thank you very much for taking the time to write this review! Every staff member at Diamond Resort loves hearing that our guests had a pleasant stay. We're glad you really enjoyed our hospitality and services. We are always striving to make your experience memorable, and we are pleased that we have succeeded! Thank you again! We hope to make your experience even better in the future!Warmest regards,The Diamond Resort Team
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Guest User
Deluxe Suite Double With Pool View
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 9, 2025
Returned after spending the Christmas and New Year at this hotel. A thoroughly enjoyable experience from the start to finish. The staff are extremely polite and helpful, they will go out of their way to provide the necessary information etc. Have to mention Nook who spent lots of time explaining what and how we may want to approach certain excursions etc or go to certain locations. He always did this with a smile.
The rooms are a little smaller than what they look like on the pictures but overall very comfortable and clean.
There is a daily shuttle bus to the bangtao beach and to boat avenue. Where you can walk across the road from boat avenue to port phuket etc. It would be better if this continued to maybe a little later as last bus is 9pm.
The infusion restaurant is not very big but always had spaces and the breakfast buffet is very very good. There is a small cafe / restaurant literally outside the hotel which is great value for money.
I really can't fault the hotel or its location. Would definitely return.
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Response from Property: Dear Value Guest,Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had an enjoyable stay with us during the holiday season. It’s fantastic that our team, especially Nook, was able to assist you and provide valuable recommendations for your excursions. We’ll be sure to pass along your kind words to him!We appreciate your comments regarding the shuttle service and breakfast buffet. We're glad that you found our rooms comfortable and clean.It was a pleasure having you with us, and we would love to welcome you back in the future. Thank you again for choosing our hotel!Warmest regards,Diamond Resort Management
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Lilylala
Deluxe Double Suite
Stayed in Oct 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Good hotel
Response from Property: Dear Lilylala, Thank you for taking the time to provide your kind feedback and for rating us! We are very happy to receive your positive feedback and it is our pleasure to know that you had a wonderful time during your stay in Phuket. We are looking forward to your next visit! Warmest regards, Diamond Resort Management
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applemilk
Deluxe Double Suite
Stayed in May 2024
Couples
4 review
4.2/5
Very Good
Posted on May 16, 2024
To be honest we got to the hotel very late so there wasn’t much to review at night. But I would say the service was very good even we arriving at midnight.
However the cleanliness was only average in our room with bugs and stains on showerheads.
Breakfast was great.
Response from Property: Dear Valued guest,Thank you very much for the review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are delighted to hear about the positive feedback about our service and our delicious breakfast. We take note of your comment and reported to the concerned department to ensure the same issue is not going to happen to other guests.We’re looking forward to make your experience better in the future!Warmest regards,Diamond Resort Management