We arrived at this accommodation on December 31, 2022.
The day before, the hotel wrote to us that unfortunately our reservation had to be canceled because they no longer had any rooms available.
I therefore called *******'s hotline, who tried very hard, contacted the hotel and finally informed us that everything had been clarified and that we could arrive with peace of mind.
Unfortunately that wasn't the case. When we arrived at the hotel, the lady at the reception told us that we had to go to another accommodation for one night as there were no rooms available.
She took us to a side street where we were shown to a guesthouse.
The room was a disaster. The building was run down.
Dirty bed linen and towels, the bathroom small, dirty and disgusting. We had to cover ourselves with our own towels.
The next afternoon we were able to move to the Panda Hotel. This was luxury compared to the previous accommodation, but definitely not worth the price of over €90 for one night.
Unfortunately, ******* cannot be reached by email, only by phone, which is unfortunately inconvenient for me as I can only make contact after I return to Germany.
In this respect, I would definitely not book this hotel again and currently no longer with *******.
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