Baankasemsuk Resort

Baankasemsuk Resort Reviews

Baankasemsuk Resort

10, 1 Nanai Rd, Pa Tong, Kathu District, Kathu, Phuket Province 83150, ThailandView hotel details
Baankasemsuk Resort
Baankasemsuk ResortBaankasemsuk ResortBaankasemsuk Resort
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Guest Reviews of Baankasemsuk Resort

8.9/10
Very good
448 reviews
Verified reviews
Location8.9
Amenities8.7
Service8.9
Cleanliness9.2
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All reviews(448)
Positive reviews(430)
Reviews with photos/video(188)
Clean pool(102)
Great swimming pool(102)
Quiet & comfortable(50)
Convenient for shopping(39)
Close to beach(15)
Offers pick-up/drop-offs(9)
Has rooms for families(7)
Loved the beach(6)
Negative reviews(18)
Anonymous User
Pool View King Room
Stayed in Feb 2026
Solo traveller
8 reviews
4.0/10
Posted on Mar 11, 2026
The hotel is located down a small alley. I originally booked a pool view room, and it looked decent enough online, but when I got to my room, the balcony faced a wall. If the owner knows that two or three rooms have balconies facing a wall, why are they selling them at the same price? People book based on their needs, so why should I pay more only to get a worse room than others? Even stranger, the toilet was completely off; there was a puddle of water constantly leaking, and attempts to fix it failed multiple times. Every time I went into the bathroom, I stepped in dirty water – it was truly speechless. Discovering these issues only upon arrival, without any prior notice, definitely warrants a negative review! Who spends a lot of money to travel to Thailand just to run into this kind of mess? It wasted my time trying to communicate with Trip.com, and I couldn't even change rooms. Everyone, avoid this place!
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Response from Property: Thank you for your feedback. We would also like to explain the actual situation to the guest who reviewed this review. Upon arrival, the guest expressed dissatisfaction with the room. We immediately contacted the platform and offered to cancel the booking and provide a full refund, allowing the guest to choose a hotel that better meets their expectations – the most direct and beneficial solution for them. However, the guest refused to cancel the booking and requested to continue their stay as originally booked, while also demanding a refund. We regret to inform you that we cannot accept this request. Requesting a refund after a normal stay does not comply with the basic transaction rules of any platform or hotel. Regarding the room information: All our room types are displayed and sold on the platform according to their actual room type; there is no issue of deliberately concealing room conditions. We are always willing to provide reasonable solutions for our guests and have already offered the most direct solution of a full refund and cancellation. However, we cannot agree to requesting a refund while continuing the stay. Our hotel has been operating for many years and has always welcomed every guest who communicates rationally and respects each other. We hope everyone will choose the appropriate room type according to their needs before booking to avoid unnecessary misunderstandings. We wish you a pleasant journey.
dsyliang
Pool View Twin Room
Stayed in Jan 2026
Solo traveller
11 reviews
10/10
Outstanding
Posted on Mar 4, 2026
The room was quite clean, and the location right by the road made transportation very convenient. The environment was lovely, with flowers, trees, and a pool in the courtyard. The hot water for showering was readily available. The owner even arranged for someone to help me carry my large suitcase into the room.
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Response from Property: 🙏
Guest User
Pool View King Room
Stayed in Jan 2026
Family
2 reviews
10/10
Outstanding
Posted on Mar 4, 2026
I honestly think this hotel exceeded my expectations. It was my first time traveling to Thailand independently, and I was a bit worried about the language barrier, so I chose a hotel run by Chinese owners. I must say, they really understand our accommodation habits. All the disposable amenities were provided, the room was cleaned daily, and there was a fridge in the room that was refilled with cold water every day. The shower had good water pressure and temperature. The small guesthouse isn't far from Patong's must-visit spots, and there's a 7-Eleven just 100 meters away. Plus, because it's located down an alley, it's very quiet. The pool and flowering vines outside the French windows were beautiful. The price was also reasonable, so overall, I was very satisfied. I added the owner's WeChat to book tickets and got a great discount. It was a very enjoyable trip!
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Response from Property: 🙏
ToshTravels
Pool View King Room
Stayed in Jan 2026
Travelling with friends
8 reviews
10/10
Outstanding
Posted on Feb 24, 2026
I loved this hotel and would happily book it again. The staff were friendly and helpful. Our room was cleaned every day and they left water bottles and toiletries with each visit. The pool was a lovely break from the busier beach area.
Response from Property: 🙏
Guest User
Triple Room Pool View
Stayed in Jan 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Feb 13, 2026
We had a wonderful family trip and were so lucky to find this hotel. It made our stay comfortable and peaceful. The owner is from Hunan, so communication was easy, and they enthusiastically recommended places to visit nearby. We stayed for 3 days. There's a small path behind the hotel that leads straight to Wufu Dumpling Restaurant, perfect for a Chinese palate. A little further down is Jungceylon shopping center and Big C supermarket, which was great for browsing. We spent the next two days exploring Phang Nga Bay and Similan Islands, so it was a bit of a shame we didn't get to visit Patong Beach. Experiencing Bangla Road for 10 minutes at night is also a good option. If you turn left out of the hotel's main entrance, walk to the end, and then turn right, there are two supermarkets within a 3-minute walk, which was incredibly convenient. We'll definitely choose this hotel again next time; it was a truly wonderful trip! 😘
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6/9
Response from Property: 🙏
kellynong
Pool View King Room
Stayed in Jan 2026
Travelling with friends
4 reviews
6.0/10
Posted on Feb 11, 2026
Stayed for one night, the hotel is quite small, and the room isn't big either, pretty standard. We were on the second floor. Jungceylon is very close, and the hotel has a back exit you can use – just ask the front desk for the code. The pool is quite small. Room rates are really high this season, so finding something for 500 baht is tough. It'll do for one night.
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Response from Property: 🙏
Tesilamodel y
Pool View Twin Room
Stayed in Jan 2026
Couple
58 reviews
8.0/10
Very good
Posted on Feb 8, 2026
The pool is a nice bonus, and it's not too far from 7-11. All the staff are Thai, but the Chinese owner isn't around. They wouldn't let me check out late. On the bright side, they do provide a toothbrush, toothpaste, and a hairdryer, though it's not very powerful. It's more like a guesthouse than a hotel.
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Response from Property: If rooms are available, late check-out until 6 PM is possible, but the full day's room rate will apply. However, during peak season when all rooms are booked daily, late check-out is not possible, because how can guests checking in that day check in if you don't check out on time?
Guest User
Courtyard Quadruple Room
Stayed in Jan 2026
Family
2 reviews
10/10
Outstanding
Posted on Feb 9, 2026
We stayed in the Quadruple Courtyard Room, which was a very spacious suite. It had a main bedroom with two large beds, a living room, a small room with a wardrobe, and a bathroom. Extremely roomy. Location: It's in Patong, just a 5-minute walk to Jungceylon shopping mall and Banzaan Fresh Market. There's also a 7-Eleven nearby, which is very convenient. Facilities: There's a swimming pool in the courtyard with shared floats available. Our child loved playing in the water every day, it was fantastic. Cleanliness: Both the room and the pool were very tidy and well-maintained. Service: The staff are all locals and can communicate in English, they were very friendly. We had a lot of stuff, so we didn't request daily cleaning, but the staff provided us with bottled water and tissues every day, showing very thoughtful service. The owner is Chinese, which also made communication easy. On our last day, we urgently needed an airport transfer, and the owner quickly helped us arrange it. Although we didn't end up using it, the price was very reasonable. If you need anything, you can trust the owner to help. 👍 Overall, it was absolutely wonderful!
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Response from Property: Thank you 🙏
Anonymous User
Pool View King Room
Stayed in Dec 2025
Family
47 reviews
7.7/10
Good
Posted on Feb 3, 2026
This hotel is conveniently located near Patong Beach. It has a swimming pool and offers breakfast. The facilities are comprehensive, and the cleanliness is acceptable. The environment is good, making it easy to get around. The service is also very attentive.
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Response from Property: 我們沒有早餐，您可能記錯了🙏
BisiliVS
Pool View King Room
Stayed in Dec 2025
Travelling with friends
18 reviews
6.5/10
Posted on Jan 31, 2026
The location is a bit far from the beach, about a 20-minute walk, and it's closer to a residential area. The room itself was generally clean and felt nice, but the facilities were a bit run down. The bed wasn't very comfortable, and the bathroom fixtures weren't great.
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Response from Property: 🙏
Guest User
Courtyard Quadruple Room
Stayed in Dec 2025
Family
7 reviews
10/10
Outstanding
Posted on Jan 23, 2026
The location is super convenient, really close to Jungceylon, Big C, and Banzaan Seafood Market. There's a little stall right outside selling delicious chicken leg noodles for only 80 baht a bowl. The hotel staff are all fantastic, and the cleanliness is top-notch. My only issue was that I booked a quad room near the street, and the motorcycle noise was quite loud, making it a bit hard to sleep at night. I imagine rooms in the inner building would be much quieter.
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Response from Property: Thank you for your stay 🙏
Sumit Mdr
Pool View King Room
Stayed in Feb 2026
Couple
9 reviews
10/10
Outstanding
Posted on Mar 11, 2026
Good hotel with a backdoor to the beach. Everything is nearby.
Response from Property: 🙏
Brja’as
Pool View King Room
Stayed in Dec 2025
Travelling with friends
49 reviews
6.0/10
Posted on Jan 29, 2026
Banks hotel in patong is nearby to patong beach and patong shopping
Response from Property: 🙏
Guest User
Pool View King Room
Stayed in Oct 2025
Couple
1 reviews
9.2/10
Great
Posted on Nov 18, 2025
I stayed for 5 days, so here are the pros and cons. Cons: The bathroom drain had a bad odor, and the overall bathroom environment was just okay, requiring some getting used to 🥲. The air conditioning was noisy. On the first night, it made loud clanking noises, exceptionally loud, and it took me a long time to fall asleep. For the following nights, I'm not sure why, but it became just generally noisy, and I managed to sleep alright. The guesthouse is located near Patong Beach, and the surrounding area seemed quite chaotic. There were a lot of ******** shops, which made it feel unsafe for women. My boyfriend and I were hesitant to go out at night. Pros: The bed was very comfortable, and the cleanliness was good. The bedding was changed daily, and I often saw bedsheets drying in the sun in the courtyard. There's a clean and fun swimming pool in the middle of the courtyard. It's a short walk to Banzaan Seafood Market and Big C. There's a 7-Eleven, pharmacy, and some restaurants within a 5-minute walk. Overall, the guesthouse itself offers pretty good value for money. Although when we first checked in, due to the surrounding environment and issues with the bathroom and air conditioning, we almost considered changing accommodations, we adapted to it in the following days and found it quite comfortable. However, I truly **do not recommend staying near Patong Beach**, especially for women.
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Response from Property: 🙏
Wangzixiuxizhong
Pool View Twin Room
Stayed in Oct 2025
Family
4 reviews
10/10
Outstanding
Posted on Nov 17, 2025
The room's location is excellent, offering a quiet retreat amidst the hustle and bustle. When I arrived at the hotel after my flight, I was actually quite worried about staying in the Patong area because I was traveling with my mother this time and really hoped it wouldn't be too noisy! To my surprise, it wasn't noisy at all at night, and it's very close to Jungceylon shopping mall and also Patong Beach! I think the value for money here is really great.
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Response from Property: 🙏