Guest Reviews of DoubleTree by Hilton Phuket Banthai Resort
8.5/10
Very Good
489 review
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Verified reviews
Location8.7
Amenities8.2
Service8.5
Cleanliness8.5
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All reviews(489)
Positive reviews(421)
Reviews with photos/video(171)
Delicious breakfast(50)
Close to beach(46)
Great swimming pool(38)
Small room size(18)
Loved the beach(17)
Perfect for business trips(15)
Convenient for shopping(11)
Friendly front desk staff(8)
Negative reviews(68)
andrew
Deluxe Twin Room With Balcony
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 9, 2025
My stay at the DoubleTree by Hilton Phuket Banthai Resort was wonderful. The resort’s location is perfect – just steps from Patong Beach and a short stroll to the vibrant Bangla Road nightlife, yet it manages to feel like a peaceful oasis. Upon arrival, I was greeted with warm smiles and the signature DoubleTree cookie, setting the tone for a welcoming experience.
Our room was spacious, modern, and impeccably clean, with a balcony overlooking one of the beautiful pools. The bed was plush and comfortable, and we slept soundly each night. Speaking of pools, the resort has three gorgeous swimming pools (each with a swim-up bar), so finding a spot to relax was never an issue. We started each day with a lavish breakfast buffet offering Thai and international dishes – everything was fresh and delicious. The on-site dining options were excellent, and a relaxing visit to the spa was a highlight of our stay.
Above all, the service was top-notch. Every staff member we encountered was friendly, attentive, and eager to help – they went above and beyond to make us feel at home. I highly recommend this resort to anyone visiting Phuket, and I can’t wait to return.
6/9
Response from Property: Dear andrew, Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavour to make it the best possible. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Anonymous User
Twin Guest Room With Balcony
Stayed in May 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Jul 4, 2025
Superb location with good services. Located in the middle of Patong. Good water pressure.
Jed L
Premium King Room With Balcony
Stayed in Jan 2025
Couple
11 review
9.0/10
Great
Posted on Feb 23, 2025
Bed was very uncomfortable as the bed sheets, the King bed was actually two single bed put together, there’s gap in the middle, and the quilt cover was too small and wasn’t soft at all! Bathroom was dirty.
Response from Property: Dear Jed L, Thank you for sharing your review with us. We appreciate all feedback provided by our guests, as it allows us to monitor and improve in areas where we may be currently falling short. We apologize for any disappointment caused. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Inmc
Premium Twin Room With Balcony
Stayed in Jan 2025
Family
4 review
10/10
Outstanding
Posted on Mar 2, 2025
Amazing location and hotel stay!
Was upgraded to ground floor unit with direct access to pool fr room.
Lovely concierge always willing to help. Not forgetting nice cold welcome drink and fresh cookies!
Def wil recommend and be back again!
Response from Property: Dear Inmc, Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavour to make it the best possible. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resor
LauraMB
King Deluxe Plus Pool Side
Stayed in Dec 2024
Travelling with friends
5 review
10/10
Outstanding
Posted on Jan 30, 2025
Great location, friendly staff. Tom in the tiki bar was very kind and helpful. The stay was very comfortable. The restaurant food was DELICIOUS. We would stay again.
Response from Property: Dear LauraMB, Thank you so much for taking the time to share your wonderful feedback. It is great to hear that you and had a memorable stay with us and that our central location made it convenient for you to get around the city.Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track, and I am thrilled to pass your compliments to the team. We value your support and comment and hope to serve you again when your travel brings you to Phuket. Thank you so much for taking the time to share your wonderful feedback. It is great to hear that you and had a memorable stay with us and that our central location made it convenient for you to get around the city.Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track, and I am thrilled to pass your compliments to the team. We value your support and comment and hope to serve you again when your travel brings you to Phuket.
Anonymous User
Premium Twin Room With Balcony
Stayed in Dec 2024
Travelling with friends
5 review
10/10
Outstanding
Posted on Jan 21, 2025
Wonderful moment with DoubleTree
Never let you down🥰
Will stay with them in different countries
Response from Property: Dear valued guest, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Guest User
Premium King Room Pool Side
Stayed in Dec 2024
Family
16 review
7.5/10
Posted on Jan 20, 2025
Booked 2 rooms for the hotels and they arranged 2 connecting rooms at the poolside which is a very nice courtesy arrangement. Rooms and toilet are clean, beds are so comfortable. Have welcome drinks and towels for guests when check in👍🏼
The breakfast area is well displayed , varieties of food to choose from , some food items changed daily , you will discover when you stay here. Hotel is located near patong beach within few min walking distance 😙 Love to come again next time.
Response from Property: Dear valued guest, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Anonymous User
Deluxe One Bedroom King Suite With Balcony
Stayed in Dec 2024
Family
7 review
10/10
Outstanding
Posted on Jan 4, 2025
Great hotel, good location. It has everything next door (restaurants, convenience stores, pharmacy and others)
Response from Property: Dear valued guest, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Tabasco Girl
Deluxe Plus Twin With Balcony
Stayed in Nov 2024
Solo traveller
24 review
7.0/10
Posted on Dec 31, 2024
The pool side food was NOT GOOD! Seemed like they gave me left overs from the breakfast buffet. The air conditioner in the room couldn’t be adjusted and it was too cold. When turned off, the room was too warm. Not the best experience
Response from Property: Dear Tabasco Girl, Thank you for sharing your review with us. We appreciate all feedback provided by our guests, as it allows us to monitor and improve in areas where we may be currently falling short. We apologize for any disappointment caused. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Guest User
Deluxe King Room With Balcony
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 31, 2025
Fully satisfied with accommodation and services provided at this hotel.
Response from Property: Dear valued guest, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Anonymous User
Deluxe Plus King With Balcony
Stayed in Nov 2024
Couple
8 review
8.0/10
Very Good
Posted on Dec 16, 2024
The location was amazing. The staffs were friendly. Just note that you’d have to give a deposit of 1000 bhat at check in.
Response from Property: Dear valued guest, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Rajat
Premium King Room With Balcony
Stayed in Dec 2024
Couple
10 review
10/10
Outstanding
Posted on Jan 26, 2025
Great hotel at great location. Enjoyed the stay. Will come back again.
Response from Property: Dear Rajat, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Kind Regards,Management TeamDoubleTree by Hilton Phuket Banthai Resort
ordinary korean
Deluxe Twin Room With Balcony
Stayed in Nov 2024
Family
33 review
8.0/10
Very Good
Posted on Jan 31, 2025
It's good because it's located in the middle of the city. The service of the staff is also very good.
Response from Property: Dear ordinary korean, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Livesofrealexpats
Deluxe King Room With Balcony
Stayed in Apr 2025
Couple
84 review
10/10
Outstanding
Posted on May 9, 2025
If you are looking for the perfect place to stay in Patong, the Double Tree is worth the price! Great location, amazing service.
Response from Property: Dear Livesofrealexpats, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
Dr.CHENG
Deluxe King Room With Balcony
Stayed in Sep 2024
Couple
10 review
10/10
Outstanding
Posted on Dec 5, 2024
A very good experience. Actually, I have been to Phuket many times, and every time I am confused about choosing a hotel. I don't know which hotel to choose because the comfort level of the hotel will greatly affect the mood of the vacation. However, I initially stayed in Patong, but later I wanted to go to Karen. However, I still found that Hilton's hotel was very good in terms of location and various services. Originally, I planned to only visit Patong for 5 days, and then go to Kata or Karen. In the end, I renewed my stay at this hotel until the end of the vacation.
A very good experience, I should come back again.
However, the hotel still needs to renovate the previous rooms to replace some outdated equipment.
Response from Property: Dear Dr.CHENG, Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavour to make it the best possible. Kind Regards,Management TeamDoubleTree by Hilton Phuket Banthai Resort