Fisherman Way Beach Villa

Deeply Disappointed – Insects, Cover-Up, and Poor Crisis Handling We had high expectations given the price point, but this stay left us truly disheartened. The insect problem: On our first night, our 2-year-old woke up itching badly. The next morning, we discovered insects on the bed. When we reported this, the hotel dismissed it, claiming the insects were harmless and implying we had left doors or windows open — which was simply not true. We were extremely careful throughout our stay. The cover-up: The following day, we found the living room drawers completely infested with insects, with the drawers visibly chewed through. When we raised this, staff admitted they already knew about the problem and had reported it to maintenance — but maintenance “hadn’t had time” to fix it. They knew. They said nothing. They let us check in anyway — with an elderly family member and a toddler. The response: After much back and forth, their solution was to ask us to check out by 12:00 PM that same day. Completely unreasonable for a family travelling with a baby and an elderly person. They then offered an alternative room — older than ours — which we declined out of concern for more insects. We eventually settled for two complimentary breakfasts, a thorough clean, and reimbursement of our child’s medical expenses. The final insult: When we submitted the medical receipt of just 2800THB, they refused to reimburse it — claiming the doctor’s note didn’t specify the allergy was caused by a “poisonous” insect, and asked us to get the hospital to amend the report. We were catching a flight. We had to argue firmly before they finally agreed to pay. At no point did the hotel proactively communicate the known insect issue. At no point did they show genuine concern for a child who had an allergic reaction on their premises. Every step required us to push back. For a hotel at this price and positioning, this level of negligence and deflection is unacceptable. Any comparable hotel in other markets would have handled this with far more accountability and humanity. No