158/1 Yaowarad Rd, Tambon Talat Yai, Mueang Phuket, Phuket Province 83000, ThailandView hotel details
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Guest Reviews of Phuket Merlin Hotel
8.5/10
Very good
217 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.2
Service8.6
Cleanliness8.7
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All reviews(217)
Positive reviews(209)
Reviews with photos/video(63)
Great location(50)
Great value for money(30)
Convenient location(21)
Clean pool(16)
Great swimming pool(16)
Average sound insulation(7)
Tasty food(7)
Easy to get around(7)
Negative reviews(8)
Guest User
Superior Room
Stayed in Feb 2026
Family
10 reviews
9.0/10
Great
Posted on Mar 11, 2026
The hotel is conveniently located, just a ten-minute walk from Phuket Old Town. Although it's an older hotel, the facilities are well-maintained. The only downside is the lack of power outlets by the bed, which was quite inconvenient. I was pleasantly surprised by the breakfast though, they even had congee, which definitely satisfied my Chinese palate!
Original textTranslated by Google
Response from Property: Dear Valued Guest, It is a pleasure to read such a glowing review, and we are honoured by your perfect rating. We are delighted to know you enjoyed our extensive breakfast selection and found our location convenient nearby Phuket Old Town. We have noted your comments regarding power outlets. Our team is addressing these points to enhance guest comfort.We truly hope to welcome you back soon for another memorable experience.Best regards,The Management Team
Guest User
Superior Room
Stayed in Jan 2026
Family
15 reviews
8.2/10
Very good
Posted on Feb 21, 2026
Great value for money! It's about a 1km walk to Phuket Town, though the nearest 7-Eleven is a bit of a trek. I booked this room in October for a stay in February, got it for 300 baht a night, and it included breakfast. Phuket Town has a night market every Sunday which is worth checking out. Breakfast was just okay, nothing special. They also have a dinner buffet for 249 baht per person, and kids under 12 get half off. Two complimentary bottles of water are provided daily. A heads-up though: if you go to breakfast after 9 AM, many items are already gone. The hotel doesn't provide mosquito repellent, so if you encounter mosquitoes, you'll have to deal with them yourself.
Original textTranslated by Google
6/10
Response from Property: Dear Valued Guest, Thank you so much for sharing your wonderful experience with us. We are delighted to read your lovely comments and see your perfect rating for our property. It is delightful to know you had such an exceptional stay. We look forward to welcoming you back for a longer stay in the future. Best regards, The Management Team
Hongzi
Superior Room
Stayed in Jan 2026
Family
11 reviews
10/10
Outstanding
Posted on Feb 4, 2026
This hotel is located in Phuket Town, about a 10-minute walk to the main area, which is a great location. There's an excellent steakhouse nearby. The rooms are decent, clean, and hygienic. Our family of three stayed in a room with a king-size bed and a single bed; it wasn't facing the street, so it was very quiet. The breakfast was incredibly rich and catered well to Chinese tastes. Dinner ordered from the hotel was delicious, authentic, and not expensive. All in all, after looking at many options, this hotel was inexpensive for our 3-day stay and offered excellent value for money.
Original textTranslated by Google
Response from Property: Dear Hongzi, Thank you for your wonderful review and for awarding us a perfect rating. We are delighted that our spacious room provided the bedding a king-size bed and a single bed contributed to that high perfect impression to you and your family. It is wonderful to hear that you enjoyed the extensive breakfast buffet and dinner so much and you found the valuable option. Your kind words for our team are especially gratifying. We hope to welcome you back for another wonderful stay. Best regards, The Management Team
plainsh
Deluxe Room
Stayed in Dec 2025
Family
42 reviews
6.5/10
Posted on Feb 2, 2026
This hotel is only suitable for a transit stay. The breakfast wasn't good, and Phuket Town is a bit far from the beach. Its only advantage is the cheap price and its proximity to Rassada Pier. If you're going to Koh Phi Phi independently, remember to book boat tickets that include transfers.
Original textTranslated by Google
Response from Property: Dear Plainsh, Thank you so much for sharing your thoughtful feedback with us. We appreciate your feedback and we would be honored to welcome you again and provide you more pleasant experience. Best regards, The Management Team
Love 3016
Superior Room
Stayed in Dec 2025
Family
6 reviews
10/10
Outstanding
Posted on Jan 25, 2026
It is so nice and reasonable price. Location is good. Service is good. Bed is so comfortable to sleep.
Response from Property: Dear Love 3016, Thank you so much for your high rating and for sharing such a lovely impression of your stay. It is wonderful to hear that the room, amenities, and attentive staff contributed to that high, perfect impression. We are so pleased to hear you found our location convenient. Your kind words for our team are especially gratifying. We hope to welcome you back for another wonderful stay. Best regards, The Management Team
Guest User
Superior Room
Stayed in Dec 2025
Family
1 reviews
8.5/10
Very good
Posted on Jan 13, 2026
The hotel's location is great, close to the elephant camp and not far from the old town. However, the staff were very rigid about check-in times; they absolutely wouldn't give us the room card before 2 PM. My child had to nap in the lobby because of this, and no amount of negotiation helped, which I found incredibly unreasonable. The hotel facilities are comprehensive, with a small swimming pool, and it's quite clean.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your kind review and for awarding us such a high rating. We are delighted to hear you considered the Phuket Merlin Hotel's location to be fantastic. We have taken note of your feedback seriously and are addressing the matters with our teams to improve. Should your travels bring you back to Phuket, we would be pleased to welcome you again. Best regards, The Management Team
Guest User
Superior Room
Stayed in Nov 2025
Family
1 reviews
3.5/10
Posted on Jan 1, 2026
This was by far a very terrible experience. This in no way can be a 4-Star hotel. First of all, they should offer a shuttle at least from Old Phuket town. The rooms are from 1980s. Everything was very outdated. Stuff was either broken or not working. Air conditioning struggled to cool down the room and what to tell you about the shower experience. Overall, a very bad place to stay.
Response from Property: Dear Valued Guest, Thank you for sharing your experience with us. We’re sorry your visit resulted in a less-than-perfect stay. Please accept our sincere apologies that your experience with our facilities fell short of your expectations. We take your feedback seriously and are addressing the matters with our teams to improve. Best regards, The Management Team
Shixingpeiju
Superior Room
Stayed in Nov 2025
Couple
10 reviews
9.7/10
Amazing
Posted on Dec 31, 2025
The location is great, very close to Phuket Old Town and the Sunday Night Market. There's also an airport bus stop right outside.
Original textTranslated by Google
Response from Property: Dear Shixingpeiju, Thank you so much for sharing your wonderful experience with us. We are delighted to read your lovely comments and see your perfect rating for our property. It is delightful to know you had such an exceptional stay. We are so pleased to hear you found our location convenient, close to Phuket Old Town and Sunday Night Market. We hope to have the pleasure of welcoming you back for another restorative stay soon. Best regards, The Management Team
Anonymous User
Superior Room
Stayed in Jan 2026
Family
9 reviews
8.0/10
Very good
Posted on Mar 12, 2026
Booked for friends.
They need my credit card to checkin even I booked under her name.
Other was okay.
Response from Property: Dear Valued Guest,Thank you for your review and we are very pleased with your high rating. The credit card holder must verify identity upon check-in due to hotel policy. We sincerely apologize for any inconvenience you experienced. Should your travels bring you back to Phuket, we would be pleased to welcome you again. Best regards, The Management Team
Tenzinnn
Superior Room
Stayed in Jan 2026
Travelling with friends
2 reviews
7.5/10
Posted on Mar 2, 2026
The hotel is good enough for short trip, old but clean. Have to walk at least 10 minutes to reach Phuket town, if you take grab there’s soo much traffic so the best option is to walk in the scorching sun hehe. We didn’t get the toilet amenities but not sure may be we had to ask the front desk?
Response from Property: Dear Tenzinn, What a pleasure to read your perfect impressions of Phuket Merlin Hotel. Thank you for the high rating score and lovely comments! It is wonderful to hear that you found our location convenient and near the Phuket Old Town. We are delighted to know that our spotless accommodations contributed to that high holiday experience. We look forward to welcoming you again for an even more comfortable stay.Best regards, The Management Team
Guest User
Superior Room
Stayed in Jan 2026
Travelling with friends
2 reviews
7.0/10
Posted on Feb 13, 2026
The pool and breakfast offer good value for money. The only downside is the inconvenient bathroom setup; you have to stand in the tub to shower, though the water pressure is great. There are no toiletries provided, and nowhere to hang clothes to dry.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your review and high rating. It is a pleasure to know you enjoyed our pool and extensive breakfast selection. We continuously strive for improvement, and your feedback on our property is invaluable to achieving this. We are going to have a renovation plan of bathroom. We hope to have another opportunity to serve you better and demonstrate our commitment to guest satisfaction. Best regards, The Management Team
TSTRAVELS
Deluxe Room
Stayed in Jan 2026
Family
21 reviews
9.5/10
Amazing
Posted on Mar 26, 2026
Really nice hotel in the centre of Old Town Phuket. I really liked that it was within walking distance to a lot of bars and restaurants. Also the staff there were excellent! I fell really ill at the beginning of my stay, so the hotel manager walked me over himself to the nearest pharmacy to get some antibiotics! Overall I'd certainly recommend staying here.
Response from Property: Dear TSTRAVELS,We are very pleased with your wonderful feedback and the perfect rating. Your praising words about our location are a great motivation for our entire team. It is a special pleasure for us that you highlight our helpful and friendly staffs. The commitment of our employees to a pleasant stay for our guests is our most important goal.We would be very happy to welcome you back soon to our property.Best regards,The Management Team
Guest User
Superior Room
Stayed in Dec 2025
Travelling with friends
20 reviews
8.0/10
Very good
Posted on Apr 22, 2026
I found this hotel online because I needed to be near the pier. It's an older hotel, so naturally, the facilities are a bit dated. However, the breakfast restaurant has a great ambiance and the breakfast itself was pretty good.
Original textTranslated by Google
Response from Property: Dear Valued Guest, We are honoured by your high rating and sincerely thank you for choosing our hotel. It is a pleasure to read your kind comments that you enjoyed our excellent breakfast. We would love the opportunity to welcome you back and provide a stay that fully meets your expectations. Best regards, The Management Team
Baibaisama
Superior Room
Stayed in Dec 2025
Family
25 reviews
8.0/10
Very good
Posted on Jan 31, 2026
Breakfast was good, and it's close to Phuket Old Town with plenty of good food options. Other than that, there's not much to say. It was a bit annoying that the hotel didn't provide toothbrushes.
Original textTranslated by Google
Response from Property: Dear Baibaisama, Thank you for your wonderful review. It is a pleasure to know you enjoyed our extensive breakfast buffet and found our location convenient.and close to Phuket Old Town. The toothbrush set is available on request, just contact our house keeping team. We truly appreciate your kind words and look forward to welcoming you again for an even more comfortable stay.Best regards,The Management Team
Guest User
Superior Room
Stayed in Dec 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jan 11, 2026
Great stay overall! The hotel was clean, comfortable, and well-located. The staff were friendly and always willing to help. Would definitely stay here again.
Response from Property: Dear Valued Guest,It is fantastic to see your perfect rating, thank you so much for sharing such lovely feedback. It is wonderful to hear that the spacious, well-appointed and clean rooms made your stay so comfortable. Thank you also for highlighting our friendly team. Your kind words truly mean a lot to our team. We can't wait to welcome you back for another unforgettable stay!Best regards,The Management Team