Nastro Azzurro Resort

Great hotel to stay in with great staff. Food was excellent and could not fault the place. Had a really 2nd time experience there. If there is a down side it's the relying on the shuttle bus to get to Sorrento town but it was quite regular. Every day the food was extremely good and the waiters were brilliant. Themes food made it more interesting. Entertainment in the evening was better some nights than others but ok.

A very beautiful hotel with acres of grounds and panoramic views to the sea! Two swimming pools a spa and a great restaurant! Food is all local produce and cooked to a very high standard. All six of us loved it. Drinks are very reasonable. Prosecco is €20 bottle And £6 for a large beer. The staff makes this hotel they’re so friendly and they can’t do enough for you. We went to see the football in Naples and got a local taxi, which was a very good idea as Naples is extremely difficult to drive in. This was our second visit and we’re definitely coming back.

My partner has been desperate to get to Italy for a long time. The rooms were lovely, the balcony MASSIVE. Staff were either really good or utterly useless. They supply drinking water in the morning but you have to pay for it at lunch and dinner. Food in the restaurant was good, although sometimes certain choices were finished by 7.30 - 8 pm, tge restaurant was open until 9?????

We had the best vacation. Great food, friendly staff, and a heated pool. The weather wasn’t great during our stay, so we joined many of the fitness classes. The fitness instructor Frida was amazing—you could really tell she loved her job. Her aqua hiit in particular, was fantastic. Our guide, Sofie, was also so nice and helpful. If there’s one thing that could be improved, it would be to have more shuttle buses running to Sorrento.

The good stuff. The staff were all very helpful and friendly and this helped to make the stay very pleasant. We asked about certain travel options and the receptionist was very accommodating and helpful taking the time to give us a few options. Regarding the travel options, we wanted to go to Amalfi, but the external tours were not suitable for us due to timings. But you can take the free hotel shuttle bus into Sorrento, then walk down to the port (circa 10/15 mins) and from there get the ferry (22 euros at the time of writing) this takes you into Amalfi (there is also a stop at Positano which is a lovely place also, but if you have booked a ticket to Amalfi, you can get off at Positano but can't get a later ferry onto Amalfi using the same ticket. After spending time in Amalfi you can either get a bus along to Positano or get the bus back to Sorrento (3.40 euros one way ticket). If you are not fussed about seeing the coast from the ferry you can get an all day bus ticket from Sorrento (10 euros) and take the bus to each of the afore mentioned places. When returning on the bus from Amalfi you don't have to go all the way back into Sorrento (to get the hotel shuttle bus). Instead you can get off at San Pietro, from there it's only a 20 min walk back up to the hotel. (Ask at reception they will give you a map to show where to get off). Back to the hotel... The food was amazing, plenty choices and a nice and clean restaurant. Again the staff were friendly, humorous and very attentive to any requests and made meal times very welcoming. The hotel has a very grand and palatial feel. Because it is high up on a hill the views of the surrounding area are beautiful and there is plenty of seating outside to enjoy these views. They have a nice compact gym with lots of different equipment, a bit jaded but functioning. There is also various spa facilities. We enjoyed a really good massage on one of the days. The hotel have two good sized pools (one heated) which are of a good size and are kept in a clean order. Now the downside. Our bathroom was a bit grubby, dirty grout and mouldy mastic, tatty mirror. This was not a major concern but it could definitely do with a bit revitalisation. Which would not be a major cost. The bed was firm but comfortable and the bedroom itself looked fine and clean. However the room we were in was on the basement level from which the outdoor balcony led out into the "wild" garden. I think that is where the problem lies for our room, each morning we had three or four small worms on the bedroom floor not a big deal but still unpleasant, and also there was a troop of ants on one of the walls. These things whilst not exactly pleasant were not disastrous in my opinion. Instead of complaining and asking for another room we just accepted it (which was my mistake) as on the third and fourth nights I was bitten on the legs seven times over the two nights which was very unpleasant and extremely itchy. I had noticed some ants in the

On arrival at Nastro Azzurro TUI blu 4* for my wife’s final three days of her 50th birthday celebrations, the room we were allocated was in an appalling state, the bathroom was full of black mould and in a filthy condition, the mould was even on the bedroom walls, the room was tiny and dirty and grime in the drawers. We complained to the TUI rep and reception, we was told the hotel was full but could use the spa bathroom which was at the other side of the hotel grounds. The TUI rep then said they had found us a second room in what I can only describe as living quarters for staff in the basement of the hotel. This room also had mould in the bathroom, damp on the bedroom walls and a mouldy damp foisty smell, dirty fridge, broken skirtings. At this point, my burst into tears. The following day, in the afternoon, we were given a third room, this was better, but still not 4*. This ruined our holiday. On our return, we complained to TUI through their complaints form, today they contacted us to discuss the details. After a lengthy discussion, they eventually offered us £100 holiday voucher off our next holiday, when we said this was not good enough, they said they can only offer us 10% of what the holiday was worth, but as a good will gesture, they will give us a further £100 voucher. The TUI complaints department agreed with us, that in his opinion he would have given us a full refund after seeing the photos, however policy states that he can only offer the 10%. This is not customer care, but TUI trying to avoid any real justified compensation.