Embassy Suites by Hilton Pigeon Forge Resort

I stayed at this hotel about two weeks after it opened. Overall, we had a good experience, but there were a few areas that need improvement. Our room (200) was on the side facing the pool and closest to the ballpark. I was a little concerned about possible noise, but it was surprisingly quiet. The pool area was very nice — we enjoyed sitting out on the loungers and having a drink. Breakfast was just okay. They kept running out of food, and we had to ask for plates and silverware to be restocked. I think they’re still working out the kinks, so hopefully this improves as they settle in. The upstairs bar area is lovely, and we enjoyed a drink after dinner. Just a heads-up: they don’t accept cash — only credit cards or room charges. Check-in was smooth, though I did have to ask for the complimentary water and snack that were supposed to be included. Unfortunately, the reason I can’t give five stars is the way a lost item was handled. I accidentally left an expensive pair of size 8 women’s shoes in the room. When I called, I was told nothing had been turned in by housekeeping. I was also told that the hotel doesn’t ship lost items, so I wasn’t sure how I’d get them even if they were found. I called again the next day, but still nothing had been turned in. This was disappointing — these weren’t small or easily missed items, and I expected better follow-up. All in all, it’s a nice property with a lot of potential, but there’s room for improvement, especially in guest service and attention to detail.

From beginning to end, STUNNING! The lobby, the pool, the rooftop area (LOVED IT!), the artwork on the walls, the furniture, and the view was BREATHTAKING! Even down to the faucet fixtures in the public bathrooms, which was a hit with the kids haha, very high tech! And the staff…I give them all a 10! Everyone was so kind and helpful, the front desk staff, the bar staff and David Rose the front end manager and the AGM TJ were both amazing and so accommodating and just on top of everything! Hands down the most BEAUTIFUL hotel I have ever stayed at, and we all sure needed a weekend away and it was perfect in every way! We will for sure make that a frequent weekend getaway!

The room was nice. Our pillows were too soft for us. We have gotten used to a medium to hard pillow. The shower unit was nice . When we checked in and out we were met with Ann who was super nice and let us know that they were excited to have us stay there and let her know if we needed help with anything please let her know.