Guest User
May 5, 2025
The holiday was extremely expensive, and the experience was totally not up to par with the price. It was the worst hotel I've ever stayed in at this price. Unacceptable.
1. There was a power outage from 1am to 5am, and the hotel had no backup power. The air conditioner could not cool the room and it was stuffy. An emergency light was flashing brightly, making it impossible to sleep. Who wouldn't let guests sleep in a hotel for a night? Asking is an apology, but the solution is not given.
2. Service attitude: It feels like they were brought in directly to the job without any training. The takeaway takes a long time to be delivered to the door, and they just keep apologizing when they can't solve the problem. What's the point?
3. The hotel's sound insulation is too poor. The sound of the light switch in the next room, the sound of washing hands and the sound of coughing can be heard clearly.
4. The breakfast was terrible. We had agreed to have breakfast at 8:30 the day before, but I had to wait almost half an hour before I could eat. There was no milk or soy milk, only coffee? ? How come everyone can drink coffee? The breakfast looks good but not tasty.
For merchants, this is not a one-time business and needs to be improved.
I am a customer, I spent the money, I do not accept such an experience at 1100 a night, I can only give my objective evaluation.
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