Anonymous User
Last time I visited Pingtan, I chose Guohui International Hotel, and the overall experience was not satisfactory. I provided feedback to the hotel upon check-out. I thought that would be the end of it, but to my surprise, a few days later, the hotel management called me, sincerely apologized, and invited me to choose Guohui again on my next visit to Pingtan to see their improvements. Coincidentally, my wife had another business trip to Pingtan, so I booked this hotel for her, also wanting to see if they had truly addressed the issues I reported.
When my wife returned, I asked her about the hotel this time. Overall, there was indeed some improvement, but there's still room for refinement in the details:
1. **Bell Service:** After parking and taking our luggage to the entrance, the bell staff proactively helped with our bags and escorted us to the front desk for check-in. However, after check-in, they didn't help deliver the luggage to the room.
2. **Room Cleanliness:** There was a noticeable improvement in room hygiene. Corners and under the bed were quite clean. We also received complimentary fruit. Perhaps it's because it's the off-season for tourism in Pingtan. A suggestion: the hotel shouldn't excel in the off-season only to fall short during peak season.
3. **Water Park:** The water park is currently closed due to the cold weather. I didn't notice this when booking. I had even told my wife there was a water park to enjoy, so it was a bit awkward to find it closed.
4. **Breakfast:** Breakfast used to be on the 32nd floor, but now it's all moved to the 2nd floor. The 2nd floor is much larger than the 32nd floor, so even with many guests, it won't be as crowded as before. The variety of breakfast items is quite extensive and rich. The 2nd floor is also well-decorated. I didn't encounter the issue I had last time where my ordered 'Lao Hua' (a local dish) was taken by another guest, which shows that management did listen to my feedback. That's a good point.
5. **Gym:** The gym isn't large, but the equipment is fairly comprehensive. When I went to work out in the evening, there was only one bottle of water left, which wasn't enough. I wanted to contact the front desk to arrange for more, but there wasn't even an internal phone to call service staff, or even a number posted. I ended up calling from my room after my workout to have water delivered to the room. I suggest placing a phone in the gym, or at least posting the front desk's number. If towels run out and aren't replenished promptly, someone who just finished a workout and is covered in sweat could easily catch a cold.
I feel that the overall experience was much better than my last stay, but there are still areas that need improvement.
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