Orient Luxury Hotel-KenTing

The garden was tranquil, a peaceful escape from the hustle and bustle. The room was spacious and impeccably clean, creating a truly relaxing atmosphere. The breakfast in the morning featured fresh ingredients and delightful, subtle flavors. The staff were friendly and courteous, providing attentive care from check-in to check-out. It was a high-quality, serene, and comfortable stay, definitely worth revisiting.

We've lost count of how many times we've stayed here. All I can say is that its best value for money is its excellent location right next to Star Sand Bay. We'll definitely choose to stay at Fenghua again next time.

Unlike hotels abroad, there's no pleasant scent when you walk into the hotel.

Clean and comfortable, with great service. Will definitely visit again.

The hotel service was excellent, and while the location is a bit far from Kenting Street, the upside is that it's very quiet. You can see countless stars from here.

The location is more suitable for travelers with transportation. Due to the building's circular design, the usable space is relatively small, resulting in parking spaces that are just the right size. Larger cars need to be extra careful to avoid scratches. The infinity pool has a transparent, aquarium-like design, allowing you to see your whole body. The semi-open design prevents it from getting too hot in the sun. The teamLab space on the third floor is amazing in the evening. It's worth bringing children. It's a bit of a shame that the welcome tea didn't include cookies. The complimentary mung bean salad is available close to dinner time, so if you usually eat dinner at 5 pm, you might miss out.

The staff here are incredibly unprofessional, making one wonder if they've received proper training. Their service attitude and professional knowledge are practically nonexistent, with their responses being consistently vague and unclear. While eating hot pot at the hotel, I asked a staff member if they had scissors. The staff member countered, "What do you need to cut?" I replied that I needed to cut meat, and the staff member replied, "We have knives, but they're not for loan." This is very confusing—what else can you cut with scissors besides food when eating hot pot? Since the restaurant itself has a "knives not for loan" policy, there was no need to ask what I needed to cut in the first place. The logic and professionalism of the entire conversation were utterly baffling. After finishing my meal and preparing to pay, I used Apple Pay and specifically asked for a card/card. Normally, many restaurants clearly state whether you need to swipe your card or the card first, so I asked the staff member, "Card or card first?" Instead of answering the question about the procedure, the staff member countered, "Can you swipe your card first?" Did they even receive proper onboarding training or instruction on the payment process? The most absurd thing was that after I paid with Apple Pay, the staff actually asked for my credit card number and expiration date! This was truly shocking. I immediately asked, "Why do you need my card number and expiration date? This is the first time I've ever encountered a situation where I need to provide this kind of information when paying by card." The staff replied, "Because we record all card transactions. Normally, customers pay in cash or with a physical card, but you paid with Apple Pay, so we need your information." I found this extremely unreasonable and directly questioned whether this process was even normal. Later, I asked the staff to double-check the procedure before they went to call the manager. When the manager arrived, he didn't apologize at all; he just showed the employee how to use the system, told me that I didn't need my card number and expiration date, and that was it—"Thank you, goodbye?" The overall handling of the situation showed absolutely no basic service awareness. I originally stayed at the Dua Hotel for a week and then came directly to this newly opened hotel to experience it. However, the inconsistent training and lack of professionalism among the staff made it frankly difficult to feel any desire to return; it was essentially a one-time experience. In contrast, the staff at Dua Hotel were significantly more professional and courteous. From reception to restaurant and cleaning staff, everyone was highly professional. The two rooms were only slightly different in price, but the difference in service quality and overall experience was like night and day. The difference in service and facility management was noticeable. It's not worth paying to be treated poorly. Additionally, there were some issues with the room facilities. While the balcony had beach chairs that looked nice for photos, upon closer inspection, the chairs were moldy and unusable. The balcony floor was also quite dirty. Overall, it looked great in photos from afar, but in reality, you wouldn't want to go out, otherwise, wearing slippers back into the room would only make the floor dirtier. Regarding parking, the spaces were slightly small, but the 2.3-meter height restriction was acceptable. As for the gym, it was so small it was almost laughable. The worst part was its location in the middle of the parking lot, completely enclosed by 360-degree glass; the overall environment made it unappealing to use. I was too lazy to take photos. Ultimately, however, the most detrimental aspect to the overall experience was the staff's attitude and professionalism, which was truly baffling. I probably won't consider staying here again. If you're looking for high-quality service and accommodation, you can simply spend a little more for comfort at the Dua Hotel or a guesthouse. It's really not worth spending over 4000 yuan a night to suffer.