Guest User
March 8, 2023
Avoid booking at Pinjarra Resort at all costs. A month ago I booked 1 nights accommodation to stay at Pinjarra Resort in early February to stay at Pinjarra Resort in early April through ***********. However, a couple of days later found alternative accommodation in Pinjarra, so didn’t need to fork out the money to stay. I proceeded to cancel the request and then 2 days later $170 was taken from my account. I’ve called both Pinjarra Resort and *********** to try and get my money back and they won’t give me a refund, even though I advised well in advance that I have no intention of staying and canceled the accommodation. A small cancellation fee for the booking, I could perhaps understand. But not the entire fee for the nights stay. To me that doesn’t pass the pub test and is theft. Reading some of the other reviews, we may have dodged a bullet by not staying at Pinjarra Resort with other customers experiencing poor customer service, not a fire alarm in sight which I’m sure is illegal, rooms next to an overflowing skip bin with no waste disposal anywhere and facilities not being maintained properly. I think the Australian Competition Consumer Commission watchdog would be very interested in the conduct of Pinjarra Resort. If you want to be ripped off by rip off merchants, then book at Pinjarra Resort. Otherwise, seek alternative accommodation in Pinjarra.