Hotel Elephant Bay

Checked in around 10pm and the room was full of bugs. Front desk seemed unconcerned although offered to clean it but room was infested. No cleaning would have done a good job to control them. Left without staying. Booked another hotel instead not worth the hassle.

We loved our stay!.We got the spacious room with the balcony that faces the river and also the pool area. Early morning we could see the elephants. The hotel staff was always ready to help us, and overall, the service and attention to guests was spot on. In the morning, the elephant rangers called us down from our balcony to the river and we had an up-close elephant encounter. The pool was clean and our pool photos came out stunning with the nature backdrop and elephants. This hotel in my opinion, is the best in the area. Their food pricing is also affordable. The morning shift (lady) assistant manager and the gentleman in the souvenir shop around dinner time (9-10 Dec evening shift) were the stars of the team during our stay. Some areas that need improvement include the buffet as several times, guests stood for a long time while waiting for food/fruits to be replenished. The tea and coffee were almost cold on our first night buffet even after waiting for 20 minutes. The power outlet in room 203 must be fixed it burst into sparks and dense smoke before we rushed to switch off the electric jug. The hotel looked SOOO MUCH better in person than on the pictures. We almost didn't book because the photos didn't look as appealing as the hotel actually does. I think the hotel would get even more guests if their pictures were done professionally. Also, for each room, showing pictures of how each room type's balcony view looks will help people more because we struggled to differentiate what garden view vs lake view vs river view was when we were booking.

Had a great room with an incredible view. It could do with a deep clean for sure and some modernisation, but for what I paid I didn’t have high expectations, all that aside I was comfortable enough and slept well. The staff were very attentive and lovely. I stayed for 3 nights which was a bit too long, I would say 1 or 2 would be sufficient as not alot to do there. The view of the elephants was incredible and I didn’t see any mistreatment as mentioned in previous comments (definitely no chains, not under the water or above when I was there).

Very pleasant stay.

Near elephant orphanage. Many choices for the breakfast.

This place idd as absolutely amazing! Everyone must visit this hotel, such an incredibly experience ! You will never be able to see elephants that close! Beautiful hotel with amazing service!