La Mandarine

My husband booked online a room for 3 people, and the compulsory car parking charge, and received confirmation that we had paid for 3 people and the parking. Unfortunately, old reviews were not checked first otherwise we wouldn't have booked! When we arrived, I was immediately taken to see a room for 3. My French is limited, but I understood that the woman wanted to discuss breakfast etc. Using Google translate she told me that we had to pay another €50, as we had only paid for one person and we had to pay for breakfast, even though we wanted to start travelling a long time before the start time of 8.30 a.m! I took her back downstairs to see my husband, who showed her the payment confirmation for 3 people. She wouldn't accept that information and kept insisting that we paid more! She also indicated that it was late by tapping her watch and closing the outside shutters. Another person arrived, and she indicated that she was going to deal with them instead! We decided that we weren't going to pay extra and decided to drive through the night instead! When we arrived back in England, we tried to reclaim the monies we had paid, but our bank said it was a non refundable payment! The room and parking was just about worth €80 for 3 people, but there was no way I would pay €135 after seeing the room particularly as the breakfast was too late for us to participate in. The room also didn't look finished as a scrunched up duvet had been left on the covered double bed, and she made it clear that it would be staying like that! The room looked clean, but it and the ensuite bathroom were dated, and she was not helpful, friendly, or welcoming. We both felt at the time that she had previously tried to charge people extra when they arrive, and we have found multiple evidence that that is the case across multiple websites. This experience has now put us off staying in independent hotels, and B&Bs when we travel through mainland Europe, and we will now stick to the international chains!

I went for my birthday. While the hotel is nice it’s not a 5 star hotel. The hotel doesn’t have a gym- only a Pilates studio where you can take a class. The instructor was not friendly. I would stay somewhere else, my next visit. For some reason my review keeps getting taken down. I guess they don’t like my honest review.

A stay I remember, but not in a positive way. The thing is; everything is there: a lush garden, a pool, a restaurant. But the owners woefully lack the ability to accommodate their guests. The welcome was cold and businesslike, the restaurant was closed and for the owners don’t speak english and refuse to make an effort we felt very unwelcome. I do not recommend this place, but maybe that’s just me.

A mistake. That's how I would sum up my stay at this place. Owners are horribly chauvinistic, speaking no single word of English, nor trying to make their guests feeling at home. When you make a request that touches upon something they dislike, they become aggressive. The drinking behaviour of the owner does not help. We took a bottle of water into the garden for the restaurant was closed, the owners were eating in front of us and had not offered drinks (we did not even know this was a possibility for they had not welcomed us at all). When they saw the bottle of water they started shouting at us. SO RUDE! Will never come back, and nor will my friends.

Hotel Restaurant La Mandarine disappointed us during our stay. Although we had booked rooms with the expectation of a restaurant, it turned out that the restaurant was closed in the middle of the high season. What was even more frustrating was that we received this message after we had already booked the rooms, and the booking could no longer be canceled. This lack of transparency negatively impacted our experience and made it challenging to find an alternative dining option. The hotel itself had decent facilities, and the rooms were comfortable, but not being able to enjoy a meal at their restaurant was a significant letdown. Hopefully, the hotel will communicate better about such closures in the future to prevent disappointments. Unfortunately, we must add more negative aspects to our experience at Hotel Restaurant La Mandarine. Besides the disappointment of the closed restaurant, we had to deal with a very unpleasant owner. The owner was very drunk, and his behavior was extremely unprofessional and rude. This created an uncomfortable atmosphere during our stay. Despite the hotel claiming to be pet-friendly, our dog was anything but welcome. Our loyal companion had endured a long day of travel and was in need of some exercise. However, the hotel strictly prohibited us from taking our dog to the large grassy area behind the hotel, where he could have run and played. Instead, we were ordered to keep him confined in the room, which was frustrating for both us and our poor pet. All in all, the negative aspects of our stay at Hotel Restaurant La Mandarine were quite disappointing. The closed restaurant, the unpleasant owner, and the not-so-pet-friendly attitude significantly affected our experience. We sincerely hope that the hotel will make improvements in the future to offer guests a more pleasant and welcoming stay. As of now, we cannot recommend this hotel to other travelers.

This was one of the most horrifying experiences I encountered when booking a place in the Provence. We just came back from a funeral with our family with 3 kids and booked rhis place for they had a restaurant and a pool to relax after the quite turbulent day. Upon arrival the man at the property was drinking. His wife did the check in and she was very friendly, showing us the beautiful garden plus the rooms. Although we made a reservation, the restaurant was without notice closed, which was truly disappointing because we arrived late. We decided to grab some fruits for rhe kids to eat so they could have a swim. The man, violent again, started saying we could not picknick in the garden, which was truly exaggerated because we are talking about three peaches here. Then he started shouting all Dutch people were like this. In the meantime, he kept on drinking. After the swim, he started shouting at our youngest son which was terrible. We stopped him and told him to behave and act friendly for we hadn’t felt welcome at all. Then he became so aggressive that he started spitting on us. We left immediately- NEVER GOING BACK! I advise all people with kids to stay away from this beautiful but horrific place.